Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

I will give them zero star bad management nasty unit and zero responsibility someone broke in to my…read moreunit and I found out that he was customer and the manager know who he was and nothing happened and today i find out my stuff got destroyed by rats i called the manager oh she's off today im going to empty my unit left the damage stuff for them to take care of it If they don't want to take responsibility to keep my stuff safe i don't have to give shit about them

Fortunately, Matt was very helpful when it was time to move out. Previously the property mgt wasn't…read moreresponsive to water leaks into the unit or the power being out for several weeks. Some of the other comments are right on about rent hikes. Push back every time. The increases were crazy in the last few yr.

I had the pleasure of dealing with SKIPPY (via telephone), and I must say, it was VERY PLEASURABLE!…read moreSkippy was very nice and communicated efficiently with me. He made it easy for me to take care of what I needed to take care of and he was very informative as well as patient!

Mr. Carlton was extremely patient and understanding with me and thoroughly explained the process! I…read morewill definitely be happy to do business with him again.

DO NOT USE THIS STORAGE PLACE!! Do not pay attention to ANY of these positive reviews. I just moved…read moremy things in 4 days ago and my items were stolen YESTERDAY!! They had the NERVE to call the cops on me as I'm moving my items in but the cops wasn't called fast enough for the people breaking into the storage units? Close this location down!

My storage unit was broken into and all they gave me was a brochure to call the insurance to file a…read morecomplaint. I had to purchase a new lock from them to replace the broken one. No customer service, not here.

Julia went above and beyond to take care of my issues she is a great employee and I would to have…read moresomeone like her to work for my company

Glen and Janice , What can I say about those two. I am a…read moreowner of local moving company ,and the last time I needed two trucks and an auto transporter to move someone out town these guys jumped though hoops to get me all of the equipment I needed. Even though all of the equipment was not at there location they opened up an hour later so I could get my auto transporter from there location, with out them I would have been a hole day behind. Thanks again guys.

I can not stress enough to anyone who is thinking about renting from here do not do it…read more I would say that the customer service is bad but it is nonexistent problems range from gates and elevator not working posted emergency number is merely the same number you call for rental information. Trying to move out of my unit but my move has come to a halt because of no functioning elevator I have tried the stairs but they are so poorly lit and because of a injury I can't only move one box at a time. I was informed by the district manager that elevator may be down for 4-6 weeks

There was a young girl named Amber I had never seen before working on Tuesday, and Ken. I was…read moretreated disrespectfully, and their actions that day did not embody CubeSmart's values of providing renowned customer service. I understand that we all have bad days and that some people are not naturally kind, but as a customer service representative, it is your duty--the responsibility you take on when hired--for your bad days, judgments, prejudices, and biases not to affect your customers. Amber approached me and spoke to me like I was a child and not her elder. She said, "Consider this your first warning." Imagine a young girl telling you an older adult this. When I ignored her disrespect, accepted the policy she gave, smiling and saying I don't mind, and tried sharing a thought I had about it, she became combative. She thought my calm, polite response was being defensive because I'm a Black woman. In reality, this was a racial bias in her head. I avoid confrontation and had already told her I didn't mind. Other employees had many occasions to share the policy with me but didn't and I was saddened that she was the one to relay it instead of someone pleasant. I was already having a whirlwind of a day. I was hot and dehydrated from spending hours organizing my storage unit because they have no air conditioning inside. But they would have never known because I believe what God says about being kind and maintain kindness with others despite difficulties. Amber's demeanor made the exhaustion I was already experiencing unbearable, and I shut down. Later on when I went to politely ask her questions, she had an "I'm only answering because it's my job" attitude. And again, I watched her become defensive with me when I was only kindly asking questions about my unit. She was truly perplexing. She had a strange tone, strange body language, and the strangest stare at me. They were closing in a few minutes so before I left I asked Amber if I could throw something away. She sent me to the bathroom knowing I would need her to open it for me. When I came back to tell her I needed one of them to let me inside the bathroom, she just finished locking the office door and ignored me as I tried to get her attention through the glass... like I was an animal. She did not look at me, she instead looked over at Ken and smiled and let out a laugh. Clearly happy to ignore me standing outside for help. Her and Ken both ignored me for some time. After she smiled with him, Ken looked up and gestured for me to drop the trash on the ground. Through the window I asked are you sure? I'd hate to drop it on the ground and he irritatingly looked at me and pointed down for me to drop it. No decency to speak directly with me, open the door, all through a window. Dehumanizing There is no excuse for this lack of respect, empathy, and behavior. In my past customer service jobs, I opened the door and helped customers or answered their questions despite having just closed the door. I treated them as humans. After Amber & Ken's treatment, I decided to move out of my unit the next day and go where I would be respected. It was strange for Amber to have such a policing attitude when no one has taken initiative to mop the hallway floors, which have never been cleaned. Basic responsibilities are neglected which made her focus on enforcing rules over improving customers' experiences extremely misplaced. Ironically, as I walked to the office to close out my account, I saw the policy she enforced on me the previous day not being adhered to. To Amber, stop being weird toward people causing them trauma, all because you're uncomfortable they are different than you. Isabella was not there this day, and for years she has consistently provided the best customer service. I'm glad Shay was working on my move-out day because she spoke to me and not through me. She asked me and my mover how our day was going. We had an uplifting, positive conversation about faith, God, and kindness. I hope God blesses the young boy Ken and girl Amber to be kind to others in the future.

Do not rent a moving truck from here. These people are totally incompetent. I made my reservation…read morefor a truck at another location. I was transferred to this location. The man not only had his mask around his face, but he was also trying to get me to not take the dolly I had already reserved online. On top of that, the reservation amount increased by $200 without much of a clear explanation. He also gave a $5 credit to full up the tank when the previous customer brought it back at 1/4 of a tank. This process has not been seamless at all. Please avoid this place!!!!!!!

Worst uhaul ever!!!! i was showed and MOVED INTO a storage unit that was quoted one price turned…read moreout to be twice as much as i was quoted. When i tried to get the issue resolved the lady who rented me the unit had been fired and i was promised a compromised amount to pay. that never happened and now i'm stuck with a unit that I cannot afford and paying movers to move to another storage is expensive as well. Then my unit and someone else unit was broken into and i'm almost positive it was an inside job due to the other lady being in a completely different building than mine. DO NOT Waste your money here!!!!!!!

I flooded during Harvey. So live with a friend and sometimes saved items here. Had a break in. And…read morethe manager was awesome and helped with my homeowners insurance and the insurance from them. This is a great location

My experience signing in and renting a unit was easy, stressless and actually fun. The property…read moremanager was a delight to deal with. She explained everything completely and pleasantly. The facility was clean and orderly. The storage unit itself was very neat and clean. The prices are reasonable and I know personally it does not flood ( good thing to know ). There is an electronic registration Kiosk outside for 24hr service and you can actually get your unit and a lock. Just FYI, you will need to come back to do the physical paperwork though.