"Q" in the leasing office is the absolute BEST!!! She is extremely professional and always so…read morehelpful. She always takes her time and makes sure every concern is addressed. Thank you Q for all you do!!! You are AMAZING!!!!

maintenance sucks- they do patch work instead of fixing and they are clueless. the property manager…read morehas an attitude but was really close to getting put in her place. the unit was dirty, not painted, extremely dusty and windows are in shambles. smart mouth manager argued with me about my unit being painted when it still had the orgiginal yallow faded walls. she claim they will rather do patch work before fixing. air conditioner always was out: maintance gut asked me how to fix it. i also had to let them know that i am the customer so if i have a complaint about things not working properly so be it. talks up the asmartment but its nothing how it is represented. more like adumbment. doors are not remote working and etc. its the cheap version. not worth $1800 a month especially when everthing was the originl since being built. unit 1212 beware unless they upgraded for real this time.

My family has absolutely loved our time living at One90 Firewheel Luxury Apartment Homes! Location…read moreof the property is perfect--close to numerous restaurants, shopping centers, golf courses, etc. and just minutes from many major metroplex arteries and thoroughfares: The George Bush, North Dallas Tollway, 75, 78 and more. We've been here 5 year and recently extended our lease another 18 months. Before 2021 we'd never lived in an apartment complex and haven't regretted the decision for a moment!. Staff here have been the exception that proves the rule when it comes to horror stories about non-responsive, inaccessible and unconcerned apartment personnel. Our experience here from Day 1 has been that all leasing, office, maintenance and management and management company staff are all incredibly responsive and welcoming, and any maintenance requests I've put in are always resolved within hours. They are tirelessly understanding and accommodating to individual needs and requests, I have come to know many of them closely and consider them to be my adored and trusted friends...actually more like family. The amenities--such as personal garages, indoor storage rooms available for rental, being a super dog-friendly property with no dog breed or size restrictions ANF an,onsite dog park, fitness centers, pool and clubhouse --are all stellar! They are kept meticulously clean, modern and in good repair. There is a full brunch provided for every month for residents and various and frequent food trucks and other mobile food providers that come through. The online resident portal is multipurpose and user friendly. If desired, there is a service available called Amenify that offers a litany of additional services: handymen, repairmen, dog walker/groomers, housekeeping, and it functions like DoorDash and other similar services with food and grocery order/delivery. Each month credits are loaded to your account that can be applied to any of these service. Service /Maintenance tequests are submitted and Rent is paid via this portal app called Loft Living. Automatic confirmation and ID numbers are emailed within in moment. Best of all. There are 2 methods available for splitting your rent paymeet each month one of which offers splitting into 4 and choosing your subsequent payment dates. In these financially uncertain &stressful times, that is a GODSEND!! Management is diligent about keeping buildings freshly painted and updated. The grounds are clean,quiet, safe and homey. Any concerns in these areas I have mentioned have been addressed and rectified immediately by means of notifications and bulletins that are dispersed to all residents by phone and emaill "blast". After dark, complex security monitors and patrols the entire property for suspicious, unusual, and/or unauthorized persons, vehicles or activities. If these are observed, messages are again sent to all residents stating the issue and amount of time the responsible parties have to rectify the situation before management takes corrective action, and they are clear what said action will be and why with reminder of complex rule, regulations and policies..There is a sister policy for age 55+ that offers housekeeping, a grocery store, meal service and moreI In short, I obviously highly recommend this community to anyone seeking a comfortable and beautiful and secure place to live!

(Red 1-Star - Urgent Resident Safety Concerns)…read more I am extremely disappointed with the management and staff at One90 Firewheel. From the very beginning of my residency, I experienced unprofessional and uncomfortable treatment. During my first week, I received an email claiming that multiple tenants were complaining and that I was violating my lease because I was allegedly walking my dog off-leash. The accusation came with a Ring camera clip of me walking down the stairs while holding trash, and the office even told me which neighbor reported me. I found it highly inappropriate and unprofessional that they disclosed who made the complaint when the email stated "multiple tenants." That kind of information should remain private. Another concern was the pressure to leave a Google review during my first visit to the office. Being encouraged to post a review immediately, before having any real experience living in the community, felt pushy and inappropriate. Throughout my residency, I noticed a consistent pattern of poor customer service. Anytime I called the office to ask a question or report an issue, the staff often responded with an attitude the moment they recognized my voice. Over the past two years, I have seen numerous tenants walking their dogs without leashes and failing to clean up after them, yet no action seems to be taken. It often feels like rules are only enforced on certain individuals while others are ignored. I have even witnessed individuals associated with the management office not picking up after their own dogs, which makes the situation even more frustrating. Parking has also been a constant issue. For two years, people regularly blocked my reserved parking space. There were several times when cars were parked in my assigned spot, and when I attempted to call the towing company listed on the property signage, I was told that residents are not allowed to request a tow themselves. Despite reporting these incidents, the problem continued. When I requested to remove the reserved parking from my lease, I was told it was mandatory and could not be removed, even though I frequently saw friends and family of staff parking freely in reserved spots. When I reported unauthorized parking, management informed those individuals that I was the one who complained, which created unnecessary tension and made me feel unsafe. Safety around the property is another serious concern. Vehicles frequently ignore the stop signs within the complex, and I have had to run out of the way multiple times while crossing at stop signs because drivers failed to stop. This lack of enforcement makes the environment feel unsafe, especially for families and residents who walk around the community daily. Additionally, for over a year I had to deal with heavy marijuana smoke entering my apartment. The building's ventilation and filters were inadequate, forcing me to purchase my own filtration system. I hesitated to report the issue because previous experiences showed that management would disclose who filed complaints, potentially putting residents in uncomfortable situations. During my lease termination process, I also began noticing behavior that made me feel very uncomfortable. On several occasions, after walking past a particular individual's Ring camera, I would soon receive urgent and sometimes aggressive emails pushing me to sign the lease termination documents immediately, which felt very passive-aggressive and unsettling, as if my movements were being closely monitored. In addition, when this same individual saw me walking toward the elevator, they would quickly rush back into their apartment as if I were a threat. These repeated interactions made me feel unwelcome, uncomfortable, and on edge while still living in the complex. When I decided to end my lease, the process was handled in a very unprofessional manner, with inconsistent communication and pressure regarding fees, while other tenants appeared to move out without similar complications. Overall, the lack of professionalism, poor handling of resident privacy, inconsistent and selective enforcement of rules, ongoing parking issues, safety concerns, and dismissive customer service created an environment where I no longer felt comfortable or secure. If you are looking for an apartment for your family, this is not the place for you. Management seriously needs to improve accountability, resident confidentiality, fairness in rule enforcement, and professionalism.

I toured Sunday and it was the best tour I've experienced. Jasmine was awesome through the entire…read moretour. She took her time to find an apartment that met my criteria. As well as making me felt as if I was already a resident. If you are looking for a home Filament is a great place to tour and lease. They take care of their residents and everyone who walks in the office.

had a really great experience living at Filament for the past year. The property is beautiful, well…read moremaintained, and the amenities are great. The community always felt clean, safe, and comfortable, and the staff in the leasing office were consistently friendly and helpful. What really stood out to me was how the management handled situations with professionalism and understanding. When I had a concern near the end of my lease, the team took the time to speak with me and work through it in a fair and compassionate way. That level of customer care really meant a lot. Overall, I truly enjoyed my time living here and would definitely recommend Filament to anyone looking for a nice place to live with a responsive and supportive management team.

Anna is remarkable!!! Helped me with every need, was extremely professional and kind. Yet, she made…read moreme feel like family. It's been a long, hard move! Thankful for Anna!

Staff is always been amazing and helpful! Maintenance is quick and always communicates! If I wasn't…read moremoving across Dallas in a few months, I would be renewing my lease.

I was trying to give notice that I will not be re-signing my lease. I called once at 11a, got told…read moreto call back, called again. Jennifer was polite, but after I told her my fiancé would be taking a written notice to the office, didn't answer any more phone calls and wasn't in the office when my fiancé walked there with the written notice. This was at 12p. My fiancé and I figured she was at lunch so an hour later, we called and called but gave up until she answered a call at 1:47p. I told her I was coming to the office with a written notice and she said "great, see you in a few minutes". I walked to the office and got there at 1:57p. Tell me why the doors were locked and no one was answering the phone again. There was a sign that said "will return" with the 3p marked on the clock. I will be at the office at 3 with my written notice. I hate this place, honestly. 0 stars if I could.

For the year built the apartments have been maintained well, they are quick to respond when…read moresomething needs fixing. The maintenance guy, Juan, always gets the job done and is very helpful. Although our apartment had carpet i have seen a few that have been updated with laminate flooring. Pest control needs some improvement. Although, the complex is quick to respond and had pest control over, the interior work was not done well. As always it isn't unusual to experience an uprise in pest when new people move in, this comes with the territory of moving into apartments. Best advice I can give is be proactive, clean the apartment well before moving in, and keep it tidy and clean.

I myself was in multi-family property Management for over 25 years, so I know a thing too about…read moreapartments. I was very impressed with the way the Make ready was accomplished absolutely perfect paint job as well as everything else. The grounds are kept clean and well groomed, work orders are done in a timely basis, normally same day. It's so peaceful I couldn't even tell I have neighbors. My ultimate pet peeve is trashy patios and people loitering outside, there's none of that here. I've been here a month and a half and I love it.

Awesome for our first apartment. Very calm neighbors and management handles problems very well.read more

Our maintenance team is so kind & helpful. Not only did they complete my request, they were also…read morekind enough to engage with me about the shoulder surgery I just had & they were genuinely concerned about my recovery.

SHADY PRACTICES First of all, horrible quality. The place…read moreis falling apart. Gunshots multiple times a week, breakins, the pool is completely unusable- people smoke weed, drink plastic gallons of liquor, caught someone going at it in the pool. They have "security", called a couple of times and they don't do anything. At the end of our lease, we left the place pristine. Retouched walls, cleaned, vacuumed etc. They hit us with a $6,000 bill for clean up. Steer clear from this company.

I'm overjoyed with the Staff at The Summer Hill Apartments on Whitehurst Dr. I am a resident and…read morewhen I say that "they take care of You" , I mean it ...They take care of you. I haven't had many issues since my move in, and any that I have had, have been addressed IMMEDIATELY. The maintenance staff is phenomenal! Always professional and on time for any issues that may arise. The listen and they go to work, ensuring that your issue or problem is resolved. I am grateful that I moved to the Summer Hill Complex. I get the feeling of Home. Thank you to the Office Staff, everyone of them and The Maintenance Staff here. They really take care of you.

The new leasing agent as summerhill apartments I met her on Friday as I picked up a package I can…read moretell you her spirit is so beautiful and calm and her understanding is pleasant also she has a good office personality I would recommend her to please stay to be assistant to attendance she has a good lease and professionalism that is something I haven't seen in quite some time I have been with a lot of different properties it's very saddom you find at least an agent that have a beautiful attitude good personality and when it come down being professional they have she has such a beautiful way of explaining stuff with patient I would recommend her to be able to stay as a leasing agent at Summer Hill complex