REAL REVIEW... These…read moreapartments are absolutely gorgeous me and my husband moved from San Diego to Dallas and these apartments were the first ones on our list out of five... we went around 9 o'clock pm just to see the neighborhood and people were riding their bikes around the lake and when we drove into the complex there was a lady walking her dog, she was super friendly and assured us this is the place to move...we had a chance to visit 3 other apartments on the list and none even compared to white rock villas.... Next day we went to the leasing office and Deanne was super friendly and provided us with refreshments... we gave her an idea on what type of apartment we were interested in, she had a couple apartments for us to view. She was able to help us find the best apartment based on our criteria... the application process went smooth, we didn't have to jump through Hula hoops.... We we wanted to start the lease about a month and a 1/2 from our application and was able to do so... We signed the lease for MAY 9 2020 when me and my Husband arrived back in Dallas from San Diego Deanne and Shelley made the transition so smooth from the time we applied in March all the way to move in date... everything in the apartment was spotless and working properly... So grateful to have Deanne and Shelley working in the office... Even with COVID-19 happening they made sure our transition was smooth and made our safety a priority... Pros: Gated community Nice Neighborhood Chic-Fila and Sonic walking distance!! (My fav) open parking with plenty of spaces Large pool Community garden Dog park Private garages All the residents are friendly and speak Indoor basketball/tennis court Drive up mail pick up Walls are thick little to NO noise from neighbors Private access to the lake A bottle of wine upon move in ! Cons: Everything has been great none at the moment

I absolutely love living here. After years of living in a big home with a big yard, I wanted to…read morespend more time enjoying my life vs. maintaining a home. I wanted to be near White Rock Lake, wanted a 1st floor unit with an attached garage and someplace that had nice amenities. My apartment was immaculate when I moved in. Updated cabinets and granite counter-tops, crown molding, wooden shutters, ceiling fans, etc. There is even a "virtual concierge" now so you can pick up your packages even when the office is closed. Love that is VERY dog friendly - and have met some really nice new friends via walking our dogs. The property is very well maintained, and any maintenance request I turn in is acknowledge within 24 hours, and then we set up a time that works for both of us. The maintenance crew is excellent. The ladies in the leasing office have been wonderful to work with. I just renewed for another 13 months!

Just moved out and let me say I do not recommend waisting your time here I honestly couldn't wait…read moretill my lease was up . Manager is rude to everybody . Laughed at me when I complained that my light bill was $360 bucks for a 1 bedroom without knowing my situation . Can't believe I got treated that way when I payed rent on the month to month basis to be in comfortable in my own home . Also had a ac problem for 2 weeks in the middle of the summer before they came and fixed it . They need new management. Manager will kick you out of office if you try to complain about something or she will scream at you .. do not recommend to anybody !!!!

I have absolutely no complaints about this apartment building and hopefully expect to stay here for…read morequite a while. Ashley was my leasing agent and not only was she such a sweetheart. She made the process super easy. And since I moved in, she has been checking up making sure everything's OK. Any maintenance I need gets handled in a super timely manner. It's not like other apartment complex. Where you have to wait a month in advance to fix something so simple. Love this apartment complex and recommend it to anybody looking for a new apartment

This is a horrible place to live. The property itself is decent but the way it is managed makes…read moreyour life hell. They treat you like you don't matter and do nothing/absolute bare minimum to improve your experience. The lady at the front office seems/sounds nice at first but is the worst leasing agent to have ever been here so far. I have stayed here longer than I should have because my son is disabled and there is family close by. For example, in the middle of Texas summer with triple digits outside, the AC went out and it took them two weeks to get it fixed. I called every day and they blew me off. No window unit, nothing. Another example - the covered parking that I pay for was old and rusty. It snowed one February and the parking roof collapsed onto my car. After they knew what happened, they didn't say anything to residents and another covered parking structure right by this one collapsed, too, a couple days later and those residents' cars were damaged. They told residents to submit estimates for the damage but changed their mind at the end and didn't want pay anything. They didn't even pay my deductible which was much, much less than the total. I could go on and on about these awful experiences with them (like when the leasing agent told me it's only an emergency if it gets above 85 degrees in here or when she said it's too bad if the power washers pour water into an open window) but the message is, "don't move here unless you absolutely have to."

I visited the property and very impressed as I drove in . Your office manager Wanda is top tier …read more She answered all my questions with kindness and patience . We will be making a move in the next 3 months and look forward to making this out home .

Pre move-in: Received a tour from Blake after looking through the other apartments in the area. He…read moredid a phenomenal job selling me on a beautiful apartment with everything I needed! Their friendly service and location made it an ideal place for me to move to. Post move-in: Though this is my first week living here, I can say that many of the neighbors are friendly. Though the halls between apartments need some cleaning (due to trash and accidents from pets), a majority of the residental areas are clean. I think this will come in time as more residents move in. Maintenance Team: I can't remember the name of the individual who assisted me but I was extremely gracious that he was able to help ASAP despite putting a request the night before. He was friendly like a lot of the workers here at Alta SC. Overall: The people in our community really make a difference! Customer service is second to none.

After looking at other apartments around the area, I scheduled a tour with Katlyn (Alta Spring…read moreCreek) who from the start, was very nice and accommodating. Once I settled on a unit she was "on point"with everything being setup appropriately. On 02/01 I had an issue with my checking account on the renters app. Soon after I notified the property management team via email, I was contacted by Kelly, who understood every detail regarding the processing issue and even reached out to the app IT team. We managed to get everything sorted out in order to avoid any late charges. I really appreciate Katlyn and Kelly for following up, being responsive and awesome customer service! Thank you

The management here at Country Club Apartments is very caring kind and professional. I have never…read morelived in any complex with such a great maintenance team, run by the great Pancho! My maintenance requests are usually done the same day, even if it's not an emergency issue. The longest I have ever had to wait for maintenance is probably 48 hours!! They take care of everything, big or small! We have beautiful grounds and many amenities to take advantage of. I'm very happy to call County Club apartments, home! Thank you so very much!

Moving soon! Very nice property and clean environment…read more Yesenia was very professional and sweet!

Free reserve parking and plenty of parking for visitors. Come with washer and dryer. Quiet and…read moreprivate. Only drawback is it is old design.

The staff and maintenance have always been great! The property is always or typically kept nice. I…read moreenjoyed living here and I appreciate them for my time! Thank you Ellen and the rest of the team! Have a blessed day!

Living at The Flats at Palisades has been a good experience. The apartments are clean and modern,…read moreand the leasing office is easy to work with and responsive. It's a good and the location is good.

they took my fee then i cancelled it at 12:00 at 4 :00 they said they were returning my refund…read more Later they stated it was iver 24 hours,, Yeah since they looked at it maybe but NO WAY was it over 24 hours real time.. i want the fee returned

We loved this apartment when we first moved in. It had everything we needed at the time. We have…read morebeen here about two years. but we are looking in to something newer and closer to my husbands work. if looking, they do have... * Brunch every other Sunday very good. * You can rent DVDs for free. (they get new ones ever month i think.) * other activities for residents. * 5 pools and 2 hot tubs.

Terrible. Terrible management, terrible maintenance, no one ever fixes anything nor wants to fix…read moreanything until you leave then always unchange the hell out the rent every year, double fee on the sewage which im not sure how you do that but ok I guess. Terrible internet provider, never spray for pest control, people breaking into cars and no one does anything about it, someone recently started messing with the water. When we first moved in 2 years ago we barely got hot water for 15min and now when we turn it on on a random day its literally boiling hot! I burned myself 3 times! I literally can't even take a shower longer than 1 minutes. The foundation is moving and you can see the cracks in the walls. Honestly they need new management and employees. Everyone is terrible at their job. Not sure how they all stayed employed this long but something needs to change ASAP!

I am amazed! This place is awesome! It's better than a typical extended stay! You get a full…read moreapartment. We were moving from San Diego Ca to Dallas. Our apartment wasn't ready to move in yet. So we found Water walk on google/ apartments .com. You can choose 1,2,3 bedroom brand new modern apartment. Either for an extended stay or permanently. The main difference is the customer service, the above and beyond attitude they have which makes you feel so welcome! Amy was the person at the desk who greeted us with such open arms and personality! Super friendly, great honest smile, she created a very memorable experience as we were checking in! She made sure that we were able to get the best pricing available in a fast , courteous, efficient way possible! We love Amy and will always remember how awesome she is!!! The customer service from every single staff member is extremely above and beyond! When they see you, they don't go without greeting you, asking if everything is good? How was last nights stay? Is there anything you need or have questions about? They don't go without wanting to make your stay everything you don't expect!!! I know because I've been in customer service for all my career! It's hard to find even the slightest smile and acknowledgement from employees these days and their kindness and service is a real breath of fresh air! Definitely appreciated since we were moving and everyone knows the stress and aggravation of moving! This place looks as nice as most hotels and apartment complexes! Don't get me wrong it's not the Grand Hotel but it feels like a home you'd like to spend many nights in. Although it's an extended stay, they treat you as if you are VIP in the Grand Hotel. It's your apartment for the time of your stay, you can request room services or you don't. They provide a full kitchen (full sized fridge, oven/stove, microwave, toaster, coffee pot, utensils, glasses, wine glasses, dinnerware, cutlery, trash bags, rolls of paper towels) full nice bedroom with storage, full bathroom with some storage, also a full washer and dryer in each unit! Dining table, couch, chair, rugs, art, lamps. Very comfortable! Pool! Computer to use and a great complimentary self serve coffee bar! With a 3 night stay they off you free grocery delivery (you are issued credits you apply to groceries from Albertsons through their website) it was very convenient as it came the very next morning! We are very easygoing and understand that others that may be staying can be very disrespectful no mater where you are. It's easy to overlook those kind of jerks when you have a place like this to come home to and everyone that works there is phenomenal!! I will definitely suggest this place to everyone I know who will be traveling and in need of a great place to call home for a while!!

Waterwalk has been absolutely wonderful! They provide plenty of dishes, cups, etcetera. They even…read moregave some pods for the dishwasher! Everything in the room was high quality as well, granite countertops and comfortable mattress, with many other wonderful features. For example, they put classical music on the TVs when you first walk into the room. The TVs are awesome as well! My friend and I played switch the day I checked in. Everything was easy to setup and very accessible. Best part about the room has to be how large it is. It easily has as much square footage as a single bedroom apartment. The staff are extremely helpful and super friendly. The whole hotel is very modern and new. The rates are very good value and I highly recommend giving them a shot. They even have reduced rates for stays longer than a week!

There's a guy who works in the front office don't know his name but he sits in a room on the far…read moreright not black but darker skin tone. when you enter the building. A delivery driver told me he felt uncomfortable with him while delivering my couch said that the guy asked him to spy on me to see if I had any pets, also he took my package one day and claimed he kept it because it had someone else's name on it and protocol was to hold the package if it didn't have the primary's residents name on it. He then used this to accuse me of having another resident living in my apartment and tried to charge me. (I live alone). I feel highly uncomfortable and feel watched. Honestly ruined my whole experience here.

Pros: Free parking space…read more Beautiful leasing office and lobby. Amenities include gym/business office. Cons: Lost packages due to the packages are piled in mail room... neighbour can easily take away ur package without being tracked.