This is a long review, but important to read if you're planning on having Spanky's cater any type of formal event.
I had been to Spanky's several times and have had great experiences. The food is wonderful and the atmosphere is great. We decided to have Spanky's cater our wedding a few summers ago and the experience was terrible. The initial meeting was scheduled and went as planned, but subsequent attempts on my part to connect were not returned. We actually started looking around for other catering options, as we didn't hear back for weeks on end. Once they finally did return our calls/emails, things went semi-smooth until the wedding day. We met with Anthony Soland (manager) and he and Jill (event coordinator) even came to our wedding venue, which is when I was told Jill would be at the wedding to make sure things ran smooth. Two months before the wedding day, we were told that they had a price increase and since we only put down the deposit, our price would increase on the remaining portion. Had we known this would happen, we would have happily paid everything up front. This close to the wedding, we had no choice but to pay more. Poor communication on their part.
Spanky's provided bartending services for our wedding, as well as the food. We provided the liquor/garnishes and were told they would provide bar glassware. We were told to leave a detailed list of anything food/liquor related for the bartenders to do and they would happily help. When the bartenders showed up, they were dressed very unprofessional. We found out later that Spanky's didn't have enough bartenders on staff, because it was the end of the summer, and Anthony asked friends of his to bartend our wedding (this came from one of the bartenders himself). This was very apparent all night. The bartenders didn't know how to make many simple drinks, used red solo cups in the bar cupboards to serve drinks- instead of asking Spanky's for more glassware, winked at guests as they poured 75% liquor drinks (calling them 'vacation style') and disregarded our short to-do list completely. Spanky's chose these bartenders to represent themselves and we received service that would never be acceptable at Spanky's restaurant. The event coordinator I was told would be there never showed up.
The worst part of our experience came after the wedding took place. We connected with Anthony a few weeks after the wedding and honeymoon, ready to give some feedback on our experiences and where we were displeased. At that point, we had been told by family/friends everything that happened behind the scenes. We wrote a tactful email, stating where we were disappointed and where we felt Spanky's did not meet our expectations. Anthony responded with the most unprofessional email I've ever received. He fought every piece of feedback we gave and pointed out where we were wrong. He said we should be grateful that Spanky's provided bar extras (we provided everything-he was misinformed), that calling the 'bartenders' unprofessional was harsh and that the bartenders didn't see the to-do lists. Furthermore, he went to tell me that we should be grateful they provided extra food because many of our guests chose the wrong option. I used to cater weddings and planning for guests to choose the incorrect food choice was standard practice. His answer on why the coordinator wasn't there, 'She was there on and off'. Nobody ever saw Jill. He was unapologetic and as a manger, did not take feedback on the services his staff (and he) provided us at all. The one positive thing about choosing Spanky's was the food itself- very good. We told him he missed the point of our email and we were simply providing a manager feedback on the services provided to us, assuming he'd appreciate it and want to hear from customers/learn. Very unprofessional behavior for a manager of a nicer restaurant.
I would not recommend choosing Spanky's to cater your event. If you do, be very clear on your expectations, ask if the staff they're sending to your event are true Spanky's employees (and if they have experience working events) and ask whether or not your price quote can fluctuate. I've been to Spanky's since our wedding and have continued to have the same great restaurant experiences I had prior to the wedding. Our catering experience is an entirely different story. read more