I have gone to this dispensary from the beginning. I have shopped around to find best deal etc etc. there are allot of dispensaries carrying the same or similar products, so finally the most important thing comes down to customer service and how you treat your clients. It's rate, but on the occasion I've had a faulty product I've had other dispensaries tell me there's nothing they can do to exchange or give money back, but Sparc goes above and beyond to keep their clients happy. Highly recommended, especially if you are a vape cartridge user. Sometimes those things can be faulty. Sparc will absolutely take care of you. I asked the Mgrs name so i could share it but promptly had a marijuana moment and forgot LOL, but they are all so nice, knowledgeable, and helpful in there! read more

Sparc - Jetti solventless cart replaced - Cannabis Clinics Near Me - Santa Rosa, California

This place is absolutely the worse dispensary I've ever shopped at. The managers are not professional. They don't know how to stagger their employees breaks to accommodate scheduled deliveries. Their staff is rude about everything under the sun form questions regarding orders to just straight up lying about who's doing what. Avoid this location at all costs. If you got money to burn spend it else where. Brittany is a lazy worker. I understand not knowing a hotels specific lay out or map of the rooms but don't be rude because of your own ignorance. The manager Diego I believe is just as bad. This place needs to do a revamp of its employees and management. I've ran dispensaries and although it's hard work at times unprofessionalism and rudeness isn't something you should experience at a dispensary. It's weed. Smoke a joint and lose the attitude or just get a new job! Bums! Also would like to add that one of my jars had been opened. The seal was broke but upon delivery I wasn't able to check my products due to Brittany's attitude. I'll be contacting the BBB and other resources to report this place. Not only am I unsure if the items I have received have been tampered with but I haven't to throw it away because I don't know what these people may have done to it out of reaction for being held accountable. Shame on yall. Guessing someone wanted a little nug for themselves. read more

This is my new go to spot for a few reasons: the employees are friendly, they have good deals, and most importantly, they know what an MMIC card is. I have to give extra props to one of the managers here, Jasper, as he's gone out of his way on a few occasions for me and I really appreciated it. He's got great follow up and is just an all around stand up manager from the customer point of view. read more

I can only speak for myself but the number of issues with the website is unreal. Inventory issues. Glitches preventing ordering. Wrong items being delivered. Deliveries taking 21 hours. Poor customer service at times. Charges hitting my bank a week and a half later (on a debit transaction? And no call back as promised) then there is a great deal of indifference. The customer service rep, Synthia is great through. Very helpful, very nice and genuinely enjoys helping people. She might deserve a raise. The point of ordering online is largely to make things easy. Not generate a phone call half the time because of a problem. read more

Terrible attitude from the worker I spoke with and a no industry discount. Never again. (:

Always a pleasure! Great employees! Cheap deals on flowers!always have treats for my dog ! Great selection and service

Very limited inventory when I visited in May. Cannabis only, so if you show up wanting a pipe or lighter, next to nothing to offer. If you are visiting from out of town via airplane you can't have accoutrements or product so this is no place to stock up. It does feel safe there, even though nearby you find unhoused folks. It's in a neighborhood but adjacent-ish to highway overpasses. Knowledgable, friendly staff. read more

I prefer this dispensary overall others because of the outstanding, knowledgeable staffing. The vibe is always really chill, and I never feel rushed the way I do at some of the other stores. They usually have specials on Mondays, and if you spend a certain amount of money, they will give you discounts or throw in some freebies for you to sample. Best yet, if you don't feel like leaving your couch, they deliver. Yes! read more

Worst delivery service I've ever used. First 4 hours after accepting my order and taking payment they called to tell me the delivery guy wouldn't be available today. But I could come get it. Then I said cancel it . They then called me back after I had purchased elsewhere and said i couldn't cancel unless I came to their store. Awful. Just plain awful and lazy. There are dozens of better shops locally. Don't waste your time. read more

The door guy is really rude, I will not be going back. To scared to take the ID from people you have to hold it up for him. But when I get to the counter to pay and put my helmet on to keep from putting it on the counter he freaks out for no reason. read more

I went to Sparc last weekend with a couple of friends who wanted to buy some pre-rolls. As we walked in, I heard the guy who checks IDs tell his Latino coworker to stay nearby because he might need him for "translation". OK, racist. I'm not even Latino! Anyway, I looked around the store and saw they sold the PBR High Seltzers that I love so I decided to buy one. When I got to the register, the cashier told me they only accept cash or debit cards. My total was about $6. I asked if I could pay with my debit card. The cashier told me that he was going to charge my card $10 and give me the change back in cash. I was confused but said OK. After leaving the store, I got a notification from my Apple Pay saying my debit card was charged $13. I looked at my receipt and saw at the very bottom that they charged me a $3 "Convenience Fee". I was never told I would be charged an extra fee if I payed with my debit card. Had I known that, I would've paid cash. And to make things worse, my bank also charged me a $3 "Non-Wells Fargo ATM Transaction Fee" for that purchase. So basically I paid $6 in fees to buy something that cost $6. I know some people will say it's just $6, but it's the principle! You should never charge a customer for something without letting them know first and getting their consent. I am writing this review to warn people about Sparc's shady business practices. I will never shop there again. read more

Awesome staff, love going here. They are always welcoming, chill, and helpful. I am grateful for them after having been to most of the other big dispensaries and feel financially and socially happier with them. Good business from what I have seen. read more

I signed up on their website, hooked up to my bank account, jumped thru a hundred hoops, and then i get an email, half an hour after they took my order online: sorry, our last driver went out at 8pm *it was 8:15pm so rather than getting me sorted, they said: sorry, we can deliver TOMORROW MORNING. FU!!! If you value your time, stay away from these time-wasting assholes. read more

On New Years Eve, as I pull up and get out of the car, the front person looks me right in the eye and locks up. He could have let me in, and if I had been there seconds earlier, he would have had to. He saw me, looked at the clock, and waited until the nanosecond it turned 9 to lock it. I was literally reaching for the door. So much for worker solidarity. Looks like 2022 is going to be great. Happy New Year! read more

Fun fact: my mother recommended this place. There is no membership required, but you will be ID'd at the door. The staff is super friendly and were great in helping us view the menu and getting the product. We even got some free samples of mints. One of my fav canna places to go when in town visiting family. read more

I always have such an amazing experience at Sparc in Sonoma!!!! I can't say enough good things about the staff and their products!! I have been a medical cannabis patient for over 30 yrs but have used cannabis for over 55 yrs and have been to almost all the dispensary's in the Bay Area. When I first moved here in 2015 there was no where for me to get my meds here in Sonoma and the ones I found 30 to 40 minutes away were so expensive and not good quality so I used to have to drive all the way to Berkeley to get my meds. I am so grateful to have a dispensary right here in town! The place is very nice , organized and clean!!!! But the best part is the customer service and the manager McKenna who is top notch and her staff are all so accommodating and they have helped me out more then I can express. Their prices are better then I have ever found in 55 yrs and they have a rewards program that is great!! Oh and they also welcome my dog with open arms!! I want to adopt them all!!!! read more

Terrible business practices. They have a discount program based on dollar for dollar sales rewards. At $300 you receive a 15% discount. I purchased a bunch of items and used my 15% discount for them. Upon returning home I realized that I forget to get some more items that my wife wanted. I returned to the store 30 minutes later and was told that my 15% discount was used up at the earlier visit and could no longer be applied. When I explained that I was just in and forgot to purchase the additional items, the 15% discount was still not allowed. This is no way to build loyalty. Waiting now for another dispensary to open in Sonoma read more

What a great place! Lots of product but more importantly very nice and helpful staff :)

Security guard came out to my car and started talking shit because I parked slightly on the line (not knowing I was on the line) told me that next time to "not park retarded"also said he would tow my car and make it that I could never go there again. This is my first and last time going there. read more

great vibes always and amazing WEED. Its such a nice place as soon as you walk in it's like a warm hug from mommy nature herself giving you the best bud ever read more

Of all the dispensaries I've been to in the US, this is my favorite. The $10 eighths are great, and it is nice to see such a queer affirming establishment. The budtenders are extremely kind and helpful, and we always feel welcomed. We don't even live in Santa Rosa but make a point to drive here at least once a month. read more

Great Service at this dispensary my friend recommended me coming in and looking at all their cool local brands. Destiny was a huge help she is so sweet, I will definitely be returning. 10/2/22 read more

SPARC is the spot to go! If you're a bit clueless like myself, the staff here is so incredibly helpful and will take all the time you need to help direct you in the proper direction when picking out which products to try. They have a private parking lot with plenty of space which is nice. There's a line from time to time, but once you're in it's easy and painless. During the shelter in place, I placed my order online, buying a cartridge and a few other goodies. Once I arrived, I waited in a short line, showed my id, and they came back and provided me my purchase. When I got home I realized that the cartridge I bought was the completely wrong size. I had noticed it didn't mention anything about sizing on the website nor was there a picture of the cartridge itself. I called SPARC and let them know my situation. I honestly wasn't expecting anything, given the situation these days of covid-19. Thank goodness they were so kind and understanding, offering to switch it out for me since they had mistakenly not provided a proper picture or explanation on the website. I went right back and they switched it out for me even though I know they'd have to throw it away since I took it home. Great spot overall and that just gave me even more of a reason to give them my support. (: read more

No thanks. Bad service. The "manager" or acting manager refused exchange on a defective cartridge but on a sale day and wanted to charge full price. Willing to lose a customer over $15....nice. read more

They have the best pre rolls in the bay area. $5 for solid Sativa pre roll. Great deals, friendly management and very good quality pre rolls and edibles. read more

Sparc - Cannabis Clinics Near Me - Santa Rosa, California

Another example of the best business practices is when I purchased a cartridge that was defective and I took it back to the store with my receipt and they happily exchanged it for me there by leaving one more satisfied happy customer out the door to return again and again it's too bad other businesses don't practice these best business practices such as sparc Hey y'all so yesterday there was a lady in your collective who left her three-year-old in the car with the car running in the parking lot and nobody did anything about it. read more

Love the remodel and their huge selection. Hadn't been in awhile and I'm so glad I went back, the changes they've made are amazing.

Ohmygoddess where do I even start? I am a disabled Veteran with both physical and mental disabilities, and the WHOLE TEAM here always goes out of their way to help me. Josh, the manager, is especially a rock star. read more

I came in not knowing what to really get plus I am new to the cannabis scene. I was introduced to Dallas and he gave an in depth but very understandable breakdown of their products and how it affects oneself. He even recommended products based on tolerance levels and helped me pick out what I wanted. I would definitely go back there to get my fix again. The people and store are amazing and so professional. I came as a customer, left feeling like I was family. read more

The place is under construction but the service wasn't. Everything felt very safe physically as well as covid precautions. I was greeted upon entering, everyone said goodbye upon departure. I also felt the people were genuinely happy to be there and help me. I also got some good flower at a great price read more

Sparc - Some of the in house flower - bubba Pre- 98 - Cannabis Clinics Near Me - Santa Rosa, California

I came in today and Mary helped me. She was very courteous and kind and knew the job . I was really impressed with her help. She gave me just what I needed. And let me know just what I needed to know. read more

Has become best in area, staff w real knowledge, not afraid to carry top of line expensive items which are truly commiserate! Jeff is a great staff member always caring and asking about satisfaction! Keep up the good work! Best in Area! read more

Sparc - DIY - Cannabis Clinics Near Me - Santa Rosa, California

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Huge selection of all products, plenty of employees on the floor to assist, good prices, what more do you need! They also had some of the best deals on 420, in fact even the week leading up. I also liked that their gift bags were based on purchase amount and were STUFFED FULL of $200 worth of goodies! read more

UPDATE: After my review here, I was contacted by management to correct the situation and make me aware that my comments were heard. I really appreciated them reaching out to let me k ow that I was heard and that they would be making strides to correct the situation. I increased my stars to 4, because communication and customer service go a very long way with me. Thanks Sparc! I went here for the first time on Black Friday, completely unintentional. It was packed, they had some deals going on. Everyone was very friendly, knowledgeable and helpful. I understand that there needs to be security, but it was a little intense. I was being watched the entire time, and there was a man just standing and watching my transaction; I'm sure it was for security reasons and to make sure that the customer service was there, but man- it was a little too much. I liked my products, however the cream I purchased was defective- the pump was broken. I called and the guy was nice, but said I would have to wait a week because they are currently out of the product. I get it, but it's frustrating. I much preferred Solful in Sebastopol. read more

The people here are nice and they have a good selection. My problem was with prices and fees. I expected their prices to include tax because they are a few dollars more expensive than other dispensaries I've visited in the area, but no, the prices do not include tax. They told me they take debit, but then they charge a $3 debit fee. They have to round up to the nearest $5 for the transaction and return the difference in change (which is fine) but THEN my bank charged a $2.50 ATM fee for this purchase. So I paid $5.50 in fees to purchase items that were more expensive here than other shops in the area. Like I said, nothing wrong with the service or selection and I know a lot of businesses are struggling financially right now but fees like that add up for the consumer. I guess my advice would be to pay in cash. read more

Once again I decided to Give sparc a chance since they said they were going to get more drivers. And once again it is hours to get a delivery. I will NEVER order from them again. It will be 3 hours for a delivery and I live 2 miles away. It is utterly ridiculous that it takes that long for a Simple delivery. They are the worst company I know for service. I will never use this company again. read more

I've started using CBD products to combat anxiety. The folks at this dispensary have been super helpful in directing me to useful products. It can be a bit intimidating to go to someplace like this for the first time, and I feel like they do a great job in making folks feel at ease. read more

I wish I could give this place a better review, but in comparison to their competition, they aren't competing. This location is convenient to me, but I'd rather drive 15 extra minutes to shop. Low supply and high prices are a great deterrent for me. The excuses are getting old. If I can pay $5-10 less at other locations there's a problem. Instead of blaming congressmen try adjusting your business practices to compete with your competition. Anybody with a brain knows that calling state reps to get taxes lowered is about as productive as staring at the sun to improve eyesight. Staff is always very friendly, but sadly I don't see a future for this place unless customer experience improves. There has to be a benefit to paying more and I haven't found one here. read more

Love the Santa Rosa shop! Great selection and amazing, knowledgeable staff!

Very knowledgeable and friendly employees. Great prices. Not a long wait like the newly opened places closer to home in Illinois. They also recommended some pain cream that worked great on the sore back. If you are traveling through CA, this is a great place to stock up on some drops, gummies and pain cream to make your stay in CA pain-free and a bit more laid back and enjoyable. read more