I absolutely love the Sevice here. There are two employees in particular Joe,and John. Not only are…read morethey very educated on motor vehicles, but every time I go there they are so very nice. I trust them with all my questions and will go nowhere else as long as they are here. They always go above and beyond to even help me install some of my parts and with a smile and friendly conversation!!

The people here are super helpful, even if you don't buy anything. They take the time to explain…read morethings and don't assume that if you're a woman, you're dumb.

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

Good pricing on my parts and all went well with transaction. Will look here first next time.read more

Lots of parts and very helpful staff. They had just what I was looking for to help get my car back…read moreon the road

needed oil for my son's car and a filter. had no clue what kind of filter. Lindy tried to pull up…read moreby the vin but wasn't successful. then she told me if I gave her the license plate number she could find it! Tah dah! pulled it up right away. she could have given up but kept digging for a resolution. thank you!

Great service by a very knowledgeable crew! O'Reilly Auto…read moreParts is a great store for me to buy anything from classic to modern cars finding most items in stock. It is impossible to give just one or two employees a "shout out" because ALL of the employees at the Church Street location in Murfreesboro are the best! The internet is a price equalizer but customer service is earned and they have earned my busines. Joe Hunt's Paint and Body

- **BEWARE! DO NOT TRUST ADVANCED AUTO SALVAGE!**…read more I had an absolutely horrible experience with this deceitful shop. Back in November 2019, I bought an Audi R8 motor for my Lamborghini from these guys. I dealt with a salesman named Paul, who assured me the engine had low miles and was running, yet conveniently couldn't provide the VIN. We settled on a price of $25k. Fast forward to May 2024, I had the engine installed only to find out it was a complete dud. To make matters worse, Paul no longer works there, and the owner has flat-out ignored all my emails and calls. The shop falsely claims there's a 30-day warranty on parts, but this is nowhere to be found on my invoice. I've attached the invoice to this review for proof--no warranty period mentioned at all. The owner's refusal to call me to return an email. This shop is clearly out to take your money and run. I am warning everyone: DO NOT BUY FROM ADVANCED AUTO SALVAGE. Check the latest Google reviews--this place is a nightmare. Save yourself the trouble and go elsewhere. I am reporting to the BBB and currently contacting a lawyer and consumer protection of Tennessee.

This company is junk ! selling parts that are defective and cant stand behind their stuff. avoid…read moreany electrical part as they will scam you , if they don't return your money you can always call your credit card and get your money back ! ! make sure to contact bbb in any issues and report them. AVOID ANY EBAY TREANSACTION WITH THEM THEY ARE SCAMMERS!

Terrible customer service. I had been somewhat loyal to AutoZone when I lived in IL. But recently I…read morebought a battery and refurbished alternator from AutoZone Murfreesboro in January. My van went thru a few rounds of repairs... and ultimately too many deeper problems were found and it landed in the auto wreckers in March 2020. COVID shutdowns had already begun and we didn't leave our house much for 2+ months. Went to return the UNUSED parts and the core parts in mid-May, and all my returns were declined because it fell outside the 90-day return policy.... in the middle of pandemic. :( I pleaded my case and was told to take it up with a manager (who wasn't present). I have much more major purchases from other companies that have been more than gracious during the pandemic, even non-refundable airline tickets can be rescheduled. The staff person literally shamed me for not taking care of this return in under 90 days. Even if I can sell the parts at a discount on Facebook, I'm still likely going to lose nearly $200. They have officially lost my business.

I went here to buy screws to put on my license plate to my new car. The associates were friendly…read moreand helped me choose which screws were for my make and model. I got home and tried to install it myself but the anchors I had didn't work with the screws. I called to ask if I could come in and have them help me install it and they said yes that's something they do. I went the next day with the screws I had purchased and my receipt. Another associate helped me and installed the license plate for me. He was very nice and didn't even charge me for the screws he used. Then gave me my money back for my original purchase in cash. Wow excellent customer service and the prices here are great. Thanks!

Go elsewhere for parts and supplies! I bought bulbs that was told will fit my car. they did not…read more I returned for the correct bulb. The manager said, "The container is too damaged to return it." They could have returned it to the manufacturer and let them know their product will not work on a Toyota Rav 4 socket. I have never experienced such a non-helpful manager as this! I have spent a lot here over the year. I would never use ANY ADVANCE, again!

First time shopping at this location today. I came in for a very inexpensive part (headlight…read moresocket) that I just assumed would be behind the counter. The gentleman that helped me looked up the part, saw that it was on display in the store and took me right to it. I was in and out in probably five minutes, but even though it was a $6 sale, I was treated wonderfully and couldn't ask for a better experience. I felt like my business was as important to them as someone dropping several hundred dollars. The next time I need something for my car, I wouldn't think twice about driving across town just for the great service at this location.

When entering an auto parts store, patrons immediately place themselves in one of two categories:…read morethe guy who goes straight to the counter for help, or the guy who just goes to locate an item in an isle. I am the second guy. I like to go grab whatever part I need, utilizing the part-look up directory if necessary. I am also a girl. The first offer for help was appropriate; I declined politely. But as soon as i said no, the associate walked over from behind the counter anyway and proceeded to try to locate my item FOR me. I reiterated that I knew exactly what I was doing. Less surprising, he offered to help me change the wiper blade for me. No. I guess I'm only really annoyed by the tact of his second attempt to 'help' me. If I were a man, I don't think he would have blatantly disregarded my saying that I didn't want help. Unintentional sexism is still sexism.

Of the two O'Reilly Auto Parts stores on Broad St... this is the one you do not go to. I've been a…read morelongtime O'Reilly's customer... I typically shop between them, Advance, and AutoZone (maybe Napa in a pinch). Generally the prices at O'Reilly's are more competitive and they almost always have the parts I need, which can sometimes be for vehicles that aren't super popular. I love working on vehicles and would rate my mechanical aptitude as intermediate. My latest auto need was for a stupid simple battery change... the battery on one of my vehicles had been slowly going out over the last few months and the day finally arrived that I needed a new one. What is usually an in-out experience with a tech at the store kindly swapping the battery out for you turned into anything but ideal. As soon as I walked in I was 'greeted' by a guy behind the counter, but he spoke so softly and was looking at his computer screen the whole time, I didn't really know if he was talking to me or to the other half dozen employees up towards the front of the store. I came up and expressed my need, asked him to run a battery test on it real quick to verify voltage (I didn't have access to my multimeter to do it myself like I usually would). Test showed the voltage was too low - battery purchase need confirmed. While up at the front talking with the associate, all of the other employees were basically screwing around, using pretty foul language, and just all-around pretty unprofessional. I thought, man, I wonder where the manager is, I bet he wouldn't be happy. And then poof, out comes the shift manager, and he's right in the mix participating with them! I should have just left at this point! I asked the tech if he'd be able to help me switch it out real quick, and his response was, "No I don't think so.. it's too cold outside. Basically if it takes more than 10 min or so I'm not going to." I'm pretty sure I was speechless at this point. You work at an AUTO PARTS store, not a cosmetics store.. MAN up! At this point I should have left and gave a competitor my business but for some strange reason, I didn't. I paid for my battery, took it out to my car, which at this point wouldn't turn over, so I needed a JUMP. Amazingly, the guy was happy to give me a jump so I could leave, sure hope he didn't get frost bite. Got back and did the 3-minute job myself.. seriously.. two bolts for the bracket, one nut each for the terminal... battery out... in, reverse order. Done. So now I needed to get my core refund of about $20 since they didn't swap it out at the shop.. so I had to spend more time and money and went to a DIFFERENT O'Reilly's and got the treatment and customer service that O'Reilly's is known for. Do yourself a favor and PASS on this store!!!

Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.