DO NOT USE FIVE STAR STORE IT. My unit (and many others) got broken into and they offered me to…read moremove into a new unit until I figured out another situation. That unit got broken into also. When I filed a police report the police told me that this happens "all the time here", the company doesn't file police reports and they lied about having cameras. They do not. Because they're cheap and they prefer to put their customers at risk and brush the crime under the rug. Manger Todd's "hands are tied" by Corporate office. They did not return my call to amend my complaint and request for a refund. Avoid this business/entire company at all costs! I wonder why their rates are so cheap? Probably so they don't have to refund you after they rob you. Something very weird and criminal about this business.

If I could give it a zero star i would people at the front register are pretty nice, but it's…read moreridiculous that you can't throw away things in their dumpsters when we pay for the service

So far so good as I set up for a storage unit inside. Will probably have it for the next 5 years so…read moreI'm excited to see how it goes!

Whitney was incredibly helpful and thorough with our transaction. Thank you so much ⋯ will gladly…read morereturn when needed!

I had a 15 ft U-haul reserved but after pickup it seemed small for my stuff. I called and they…read moreimmediately swapped me for a bigger 20 ft U-haul.This was my first time renting U-haul with auto-transport. I was concerned if they will take the time to explain how to load/unload the car but Cristian was super helpful. He was way past his work hours but took the time to explain things nicely and made sure I was comfortable before driving off. They can get a bit busy but that's ok as they give you excellent service.

Pros: - Competitive rates - best value in town I think…read more- Very clean - Extra services like locks and boxes for sale - Staff is helpful - They texted me to let me know my unit wasn't properly locked once, so they must do frequent walk-abouts. Cons: - A few hang-ups from the past ownership - Mandatory $10 insurance - Online/Kiosk rental doesn't work as well as you would hope

I needed to move into my unit on a Sunday with short notice due to some unexpected circumstances…read more I used their webiste to rent a unit as the office was closed. When I arrived to the facility the gate code didn't work so we couldn't get into the unit. We double and triple checked the code and called emergency number 3 times and went straight to voicemail with no call back. We also tried renting another unit on the Kiosk at the office, with the same results. After a few hours we were finally able to tailgate someone in and unload, unfortunately by then it had started to pour rain. Turns out that the website inaccurately stated that the gate code could be between 6 & 10 numbers but in reality it has to be 6. The next day I contacted them to get it straightened out and to ask that the $20 admin fee be returned to me for my trouble. The assistant manager, Jim, was very helpful but the refund had to be approved by his regional manager, Tyler. Tyler denied the request. So the moral of the story is make sure you pick a 6 digit gate code, pray there isn't an actual emergency because nobody will answer, and Tyler has terrible customer service.