They have the lowest rate in town and they even had a deal for 2 months for $1 before insurance…read morecoverage fee of $12. I accidentally put my lock on the wrong unit and they didn't even cut it, they just called me about the misunderstanding

I rarely leave reviews but I can't sleep because of how rude the lady at the counter was to me…read moretoday. Moving is stressful enough without having to deal with a hostile personality. While I was there she demanded that I put my phone down while interacting with her even though I clearly needed to look at it to reference my receipt number and address to my new home. When I corrected her spelling of my email she raised her voice to me and yelled "that's what I said!". When I mentioned I had checked in online and that the information I couldn't find for her should be on the site she acted like I had made something up and that preregistration wasn't an option they offered. The entire interaction left me baffled and took me off guard. I was literally shaking by the time I left. I'll never do business with this company again. You never really know what a stranger is going through from both sides and I hope this was a singular occurrence. No matter what, just be nice and be a good person. Don't make others feel awful for trying to do business with you.

We have had a storage unit at this facility for about ten years. The grounds and the storage…read morebuildings are clean and well maintained, the owners live locally, the fees are reasonable, and we've had zero problems in all of the time we have been leasing a unit. We recommend it.

They have cleaner facilities than any of the others I've used; their staff member Trevor not only…read morewas especially polite, he even helped me with a personal problem while I was there

This place earns it's name PROS!!…read more The office is clean bright and offers boxes, locks and other moving materials. The security is excellent and the place is in perfect shape with excellent maintenance. The big deal for me is the security. The fences are well build and in good repair. The front gate is computer controlled and closes behind each and every vehicle. The storage building are ALL in great shape and clean!! They are lit and have outlets in the unit I'm renting. The staff is warm friendly and helpful. The person I've dealt with is knowledgeable and helpful. I HIGHLY RECOMMEND this business!!

We really liked Paragon's well maintained and climate controlled storage downtown. Our two units…read morewere fairly large and we paid $150 per month. Our 2000 square foot home fit nicely inside. The temperature was never above 75 degrees inside and that was when it was 105 outside. Our movers had access to large carts and big doors when we moved in and out and they let me pay with electronically. The staff was ultra friendly too, which during a move is always a perk!

I'm currently a customer. The initial process for setting up the contract was effortless as…read morepleasant. The on-site representative is very friendly and informative. Having read the one star review, I can say that any storage facility you use will not make any guarantees about damage to your belongings except for the liability insurance they hold for building damages incurred from natural disaster. It's too bad his property was damaged from mice but that has nothing to do with this facility and he is unfairly rating the company as a result. As for telephone service, the facility does have someone onsite during regular business hours, but is not sitting by the phone the entire time. Like any single staffed company, if you can't get them on the phone, go see them. 2-3 months of calling seems it isn't important enough to make an in person visit where a prized and valuable asset is being stored. I love the personalized code to get you into the gate and the multiple cameras onsite for additional security measures. All of the buildings are in TOP shape and made with steel 2x4's and trusses. This is one of the best locations and facilities in the area. In addition, A LOT of people store their RV's and boats here. So a lot of people feel their property is safe.

Very unresponsive via telephone. Have asked several months for online access, have yet to receive…read moreit. I had stored a car there and found that mice had gotten in. No electrical damage that I've found, but they urinated and deficated heavily. I can't speak to the storage units, but I would recommend avoiding, especially if you're parking a vehicle there.

I had booked with Prestige and later on I found out that I needed a bigger unit which was coming…read moreout to be a very expensive alternative to store junk! so I checked with the manager Aaron, he was kind enough to refund me the deposit and cancel the agreement. I appreciate his understanding and his customer service is par excellence. Thank you Aaron for your kindness and understanding.

It's fine. Gated. Nothing to write home about. Small unit for $35 plus $12 for insurance.read more

Very easy online sign up will set you up with one of there storage units. Great service! A rep…read moreanswered right away when I called with some questions. Very accommodating. Better than most. Very nice! Thank you!

Best experience ever! Needed a storage unit ASAP and was…read moreable to take immediate possession within an hour by completing all the requirements online. Facility was clean and area secure. Would highly recommend!

Excellent service! Adela keeps the storage facility clean and is always making improvements. I…read morehighly recommended Lovers Lane Storage on Lovers Lane in Portage, MI