Great sales support and customer service! Purchased a 2021 Surface604 Rook while residing in…read moreRoseville, CA. Moved to AZ in 2023 and continue to rely on having great sales support & parts from Sierra E-Bike. Recently purchased chain, cassette and derailleur through Max Lopez and all were shipped to AZ within a week.

I brought my eBike in for a tune-up and was very impressed with their responsiveness and help…read more Thanks for a great customer experience!

i was in town visiting my sister and dropped in, was greeted right off the bat, was looking for and…read moreentry level bike as well as price. rev rebel 2 folding bike," Flat out" installed (a must have) and delivered to my home in ga. Great service, love the bike. Strongly recommended stopping in yourself, i dont see you being anything other glad you did!

Beware!!! Insanely slow service and cheap quotes that will over double by time of pickup. Days turn…read moreinto weeks and weeks turn into months here. It just took them over a month (5 weeks) to fix a flat tire and repair a cable wire on my son's electric scooter. They originally told me 2 weeks to fix the flat tire, and it would cost $50. I called them the day before 2 weeks, and they hadn't even touched the scooter yet. It then took me calling 3 more times for another week to get them to fix it. They then charged me $116 at checkout. Then for the wire repair they originally quoted me at 1 hour time which is $100. Upon pickup today I found out they added another $50 so grand total being $150. No morale accountability at this shop. They will hold whatever you bring in hostage for extended periods of time then over charge you at pickup. Do yourself a favor just drive down the hill. So many more trusted brands at better prices starting in Rocklin to Sacramento ebike stores.

The bike repair specialist here is great! He really makes efforts and succeeds in getting us the…read morebest price parts, fastest service, AND made my bike work perfectly! Hes also a hard working Dad, so tip him well and bring him your bike business :) Thanks!

Our family took a stroll downtown and my little boy decided to ride his bicycle. On our journey the…read moretraining wheel on his bike got a little loose and wobbly. My Husband tightened it with his fingers, but it needed just a final turn with a wrench. I brightened when I saw Bike Stuff as I was certain we could pop in and someone could easily just tighten that one screw on a training wheel. We walked in and my Husband politely asked and was sternly rebuffed. This person was extremely busy and we would have to make an appointment. SERIOUSLY? You cannot be kind and take 30 seconds to make a little boys day? I even had my wallet in hand prepared to tip $20. Both my Husband and myself have bikes we have been looking to have serviced. We didn't want to have to drive to Nevada City, and Bike Stuff is right around the corner from us. HARD PASS. The gruff attitude and the "too busy" to tighten a screw is not the type of business we look to support. A little kindness would have secured customers for life.

Ordered a new Aventon e-bike from Area 13 Bikes (formerly Bolton) and received it a week later. I…read morepicked it up all assembled and battery charged. I'm a very happy customer. Thanks Area 13. Norm

*** STAY AWAY FROM BOLTON BIKES ***…read more I made appointment with their online system two weeks ago to test ride a new ebike in grass valley... spoke to them three times..., emails back & forth for days.., been driving for 3 hours to get there and I "was" going to order as soon as i got home. this was a formality !!! I pull up on time... "We don't have the bike..." ***Addendum: Now he is trying to do damage control online video "explanation"... with several omissions and very few facts... I have proof... Pathetic... Like I said. You wasted my time now I waste yours

We bought our son a Surron light bee from Hyper Rides a few months ago. Since then we have had a…read morefew problems and Hyper Rides has been so helpful! We have contacted them to see how to fix problems and they responded right away with ideas and suggestions. This last time they even sent a video to help us solve the problem. I have been extremely satisfied with our purchase and the customer service we have gotten since then! I highly recommend them!

Great people have many selections whit Kelly I've seen hes work and it's amazing highly recommend…read morestop by and see your self.

I had Chris make his Bonestock V53 for me. This bike is awesome. He is a true artist in his…read moreprofession. This bike rides as if were on rails. The orange bike is my Tomasso that he stripped and repainted for me. Again a true artist. A Kelly bike will be the last bike you ever buy. It's that good.

Very impressed with the transparency and good customer service from this team with getting a…read morecontainer. I ran it to a bunch of different scam companies and Alex and his team impressed me and made the entire process stress-free.

Great service and fast delivery. Very friendly, container was reasonably priced and as described…read more Will be using him again soon

Customer service is really unpleasant. 1st person I spoke to was super vague when I was trying to…read moredetermine what my options were for tent not working properly. Rather than directly and clearly answer my question about my options for repair, she said "you got 8 years out of the tent, that's pretty good" And when I said "is that how long you expect your tents to last?" she said "I was putting words in her mouth". What else does that mean coming from a company representative? Why not just say something straightforward like, "no, we really do want our tents to last a lifetime, I'm sorry it's malfunctioning." Henry, the owner, didn't give my questions any real thought or reply. Really annoying to get no clear answers when trying to diagnose the problem. In contrast I had to make another call about completely different company about malfunctioning equipment and got clear answers, a kind tone of voice, and helpful suggestions and options. Like night and day. Tarp tent really needs to clean up their customer service. I won't be buying from them again.

I had recently a very negative experience with Tarptent. I purchased a tent recently from…read moreTarptent and paid for expedited shipping and wrote in the note that I needed it ASAP. I also added the extra poles for free standing. This is near the winter, I live in a northern state, and I can only seam seal it myself indoors. So I paid for 3-day shipping which was 30 dollars. In fairness, Tarptent did give an upgrade to two days, however I still paid 30 dollars keep in mind for a fast delivery. I ordered a seam sealer and was ready to seam seal it when it arrived so I could head out with friends. When it arrived, I was instantly disappointed as I set out the tent getting ready to apply the seam seal. Realizing they forgot to pack a freestanding pole... Now I am out the 30 dollars for the fast shipping, and this is not refunded to me even though they are the ones who made the fast shipping worthless because TarpTent forgot to pack a pole. I packed and shipped it back with a required signature as I didn't need any more issues. Another 40 dollars gone. Did I ever get an apology for their mistake? No, only when I fished it out by asking if they seen why I was returning it? The response was a blow-off apology of "We are sorry for your experience." The end. Not one apology for their mistake, or if there is anything they could do. It would of been nice to at least refund the shipping to me since this was THEIR screw up. So I am out now 70 dollars total in shipping, and a waste of time dealing with this company. I would if you are interested in their products, search around for a different company. If this seems like customer service that you would like, and to be out 70 dollars, no apology, no message saying sorry for their mess up, no apology for my time wasted, no apology for 70 dollars gone, no apology for not packing the most critical thing for a tent... 1 of the two poles REQUIRED for freestanding, then sure, go with this company. I certainly would never spend a dime here, nor will I ever advertise for them as a good company. To waste more time to leave a negative review is even more frustrating, but how this company's customer service handled this was 0 out of 10. I ended up buying another tent from a different store, and have been happy. Thank you for the time to read this, I hope you have a great day, and please consider this experience of mine if you are thinking about buying from Tarptent.