Great sales support and customer service! Purchased a 2021 Surface604 Rook while residing in Roseville, CA. Moved to AZ in 2023 and continue to rely on having great sales support & parts from Sierra E-Bike. Recently purchased chain, cassette and derailleur through Max Lopez and all were shipped to AZ within a week. read more

I brought my eBike in for a tune-up and was very impressed with their responsiveness and help. Thanks for a great customer experience!

Wow! Let me tell you, I'm a customer for life. I spent 2 weeks looking for an ebike charger for an ebike with 5 pins. Nobody knew what it was or cared to research how to find it. Then I met Andrew at Sierra Ebike. He not only said he could find it but stayed the convoluted course till he got results. It turned out I couldn't order it direct so as a service, he ordered it for me. This shop rocked my world and I know where I'm going in the future! Without their help a very expensive Ebike would be a loss. Well done Andrew! read more

Great selection of ebikes. The staff is very friendly and helpful. Andrew took his time to explain and demonstrate the bike. Don, the owner helped us to decide what we want and we're extremely happy about that. It's definitely worth the drive there! read more

I bought my first ebike from Sierra Ebikes a year ago and they were great. I got a good deal on the 20" fat tire folding bike. I took some exciting on and off road rides. The battery life was better than expected, up to 26 miles. Sierra fixed a couple of flats and installed "run flat" inserts that really helped. Last month I stopped in and found another great ebike, the Surface 604 Rook. It is a 26" bike that is even easier to ride and goes faster. I really liked that they had assembled the bike already and I could just ride it out of the shop. They let me customize it with the few extras I wanted, like a special seat and knobby tires. They also helped me sell my previous bike on consignment in their shop. Dion and his staff have great products and give great service. read more

Sierra Ebike - My first 20" folding eBike from Sierra Ebikes. - Bikes Near Me - Penn Valley, California

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We came here on a random Saturday and left with two amazing ebikes! The crew at Sierra Ebikes is awesome - very friendly and knowledgeable. We purchased two Surface 604 Shreds, have been using them for about six months and absolutely love them! We did not find a better inventory anywhere and the guys at Sierra Ebike let you test drive pretty much whatever you wanted. I can't recommend this shop enough! read more

Very happy with great customer service and sales support by all the people at Sierra eBike. We weren't sure about this bike purchase at first and they patiently worked to help us better understand the bike. It is fun to ride and a beauty. Had one issue with throttle which they quickly fixed Thank you Sierra eBike. read more

Wow, wow, and wow again. Dion and his team really helped me out! I bought a brand new electric bike from Walmart and it literally exploded on me the day I left for a festival. Dion not only replaced the broken battery, but upgraded it so it was actually better! And again, I didn't even buy the bike from him in the first place but he treated me like I was a long time customer and friend! The small business feels like a family when you walk in and everyone, from the cashiers to the mechanics were amazing. I can't recommend Sierra eBike enough. Wish they had another shop closer to me, but it's worth the drive! read more

Dion has wonderful employees that are knowledgeable, patient and kind. We are treated like good friends and so appreciate their help in our purchase of two Ebike's. We highly recommend Sierra Ebike for new bikes and repairs. We look forward to doing business in the future. Thank you Dion and the gang! Tom and Nena Hart read more

Dion & andrew are great very good sevice & great bike for a great price . Will refer them for sure & if your thinking of going out of town to by think twice they have a full service store from fianance to service ! read more

I have only begun to educate myself on purchasing an Ebike. I have to say I stopped by to educate myself and the staff at Sierra Ebike are top notch!! They were very patient and friendly with all of my questions. I will be back to rent for sure and possibly purchase in the near future. Don't be afraid to stop in no pressure to purchase at all. read more

Went in to this bicycle shop to buy a few things and the two people working inside were wearing masks. There was another employee (possibly the owner) who wasn't wearing a mask. I saw him sneeze from across the room. I decided to leave at that point. I only do business with people that want to stop this COVID virus and bring back the economy. read more

Excellent customer service!!! Went in to find an Ebike for my wife with the hope that we would be able to sit on a few and maybe take a test ride. Well, we were greeted by Andrew as soon as we walked in and he listened to what my wife felt she wanted to tackle the steep hills where we live. Andrew chose a few bikes that might suit our needs and wants and took us outside to test ride. Almost 4 hours later and a few more bikes we had finally picked by the bike we wanted and we never felt rushed or pressured. Everyone we dealt with at the shop was very knowledgeable with all aspects of ebikes and was very honest about what bikes had better service and parts availability etc.. This business has a commitment to service that is obvious from the moment you enter. Thanks, Jim and Laura Christofferson read more

My wife and I had the very good fortune of finding Sierra E-bike in Penn Valley. The operating manager Andrew was exceptional. He was very good with the presentation of the e-bikes in his store and very patient with the many questions we had for him. He worked with us to make sure my wife and I purchased the right E bikes for our situation. I highly recommend Sierra E-bikes. Additionally, Max was incredibly helpful during the whole process. Thank you Sierra E-bikes for making our buying experience the best ever. read more

After several months with my new Ebike, I've had a chance to evaluate Dion's customer service. I had a problem with a sticky power control. As soon as I called the shop Dion had me bring it in immediately and they fixed it the same day and with no fuss. I'm not much of a mechanic, so I really appreciate that kind of attention when I have a problem. read more

I purchased my e bike from Sierra Bike over three years ago. Shortly after purchasing the bike I had to go through several surgerys that caused long rehabs. Consequently I didn't ride the bike much, only 27 miles total in the three years. The last ride I took on it was also the longest ride the bike had been taken on (10Miles). During that ride the bike virtually shut down. I took it to the dealer and after a $100 plus tuneup I was told they found no problem but the tuneup may have fixed the problem. It failed for exactly the same reason again and I took it back and was told they didn't find the problem. Just letting people know out there that the owner originally told me that the bike I purchased was specially designed for Sierra Bike and that it was the most advanced bike. If you a little older person and are purchasing a bike that you can relay on you going to want to buy it from a company that can fix it when it breaks. I paid $2400.00 for this bike and it is a lemon after 27 miles. This business doesn't stand buy the words they say when you purchase the bike. I wasn't trying to get anything for free I just wanted the bike to be fixed and they walked away from it. read more

I took an E Bike, not even purchased from SIERRA EBIKE, to them for repair and they were fantastic from day one. It turned into quite a nightmare dealing with the mfg. to get replacement parts, specs, support... but Sierra EBIKE never dropped the ball. They were in constant communication with me, more than fair in their pricing and bent over backwards in order to make sure I was happy in the end. Dion, Alex, Andrea and the whole crew are wonderful and I won't hesitate to take any of our bikes back to them or recommend them! Anytime I need a bike or accessories I know where I'll be going! Thanks guys!! read more

Wonderful family to help me get my first bike! They took the time to really match me with the best bike for my type of riding.

Called them at 10:00 am. Was in by 11 am. Issue solved and bike was better than ever by 12:00 am. Very good service. 5 stars

Unbelievably poor service!!! I waited 24 hours for a return phone call from the owner (Dion) who was originally assisting me but, after six phone calls to him (he kept putting me off as he did not know his inventory), I never did receive the information that I needed. I wanted to shop locally but he ended up being so rude!! My advise to you is this: GO SOMEWHERE ELSE!! There are plenty of bike stores in the area..don't give this guy your business!!! read more

First I wish I could giveAndrew a 10star rating! He was fantastic! My wife and I drove to their shop in Penn Valley today.It was a little over a two hour drive,after the experience we had I'd have gladly driven twice as far. I've been wanting an e -bike for almost two years.I was thinking of getting a Rad or a Heminway. Then last week I came across a video that compared them to the Aventan Aventure .Man I'm glad I did.After more research I decided that was the one I wanted.the next step was to purchase it.I wasn't thrilled with the thought of getting it on line,I wanted to buy it from a shop.So after a search on line I found 3 shops within a few hours .I contacted all 3,these guys got back to me within 10 minutes. And later I found out that they were actually closed but still returned my text! A day and a half later I still haven't heard back from the other two! After arriving Andrew introduce him self I had already told him what I was looking for so he proceeded to sell me a bike. He was polite,not pushy and knew his stuff.He took us outside for a test drive and I was sold! He then helped me pick out a few accessories and a helmet.He asked about the area I would be riding in,and after finding out we have a lot of star thistle he had the tires "slimmed" to help fight punchers at no cost! We payed cash and got a discount on our purchase,that was another surprise! All in all I'd highly recommend these guys,no matter how long the drive it's worth it. I sure know we'll be returning to get my wife a bike as soon as she's ready! read more

Bought 2 ebikes from Dion at Sierra Ebikes awhile ago and messed one up by crashing. Drove the hour to Sierra Ebike and Dion not only fixed my bike while I waited, he took parts off a showroom bike so I wouldn't have to come back when the new ones came in! I originally had considered buying a RAD ebike, but you get virtually no customer service after the sale. I am so glad I bought from Dion because his customer service is the best I've gotten ever! read more

Thankyou dion and your staff for helping with my e bike I purchased online . As soon as i walked in the store my first thought was why didn't i come here first because the must have 40 or more ebikes in stock . There knowledge and service was above anything i had encountered anywhere else . It was a pleasure too meet dion and staff i will shop and bring friends thankyou terence read more

A couple weeks ago my husband and I were looking for electric bikes and had an amazing experience at SIERRA EBIKE. Dion, Andrew, Hayden and Alex work as a team to help you find the bike that meets the need and provide steller service before and after. Initially we were looking for a foldable Ebike and after testing it out in the parking lot we wanted to check out the other bikes they had in stock. Hayden showed us a couple other bikes and recommended we try out the Surface 604 Electric Bikes. I bought the Rook and my husband bought the Shred. These bikes are made in Canada and make bike riding so much fun, we LOVE our Ebikes! We also purchased the Tannus foam tire inserts to help with possible tire punctures. SIERRA EBIKE also carries bike accessories and parts. Can't say enough about the people that work there, they go above and beyond. Thank you again Dion, Andrew, Hayden and Alex-we are referring our family and friends and we will be back! read more