The owner and original stylist did what they could to rectify the issues but it will take YEARS for…read moremy hair to recover and grow back due to the reckless takedown of another stylist at the shop. I could've gotten over a lot of things (starting an hour and half late, the hair not being there when it was included, the wrong length being purchased, the hair not being human and synthetic mixed as advertised, the install being so tight I couldn't sleep without icing my scalp, the original stylist kindly loosening the locs but me still experiencing extreme discomfort, weeks of scalp irritation from the cheap hair, not being able to pull my hair up for a month, etc.). My soft locs with curly ends were cute and the original stylist even added some loose curls for me, so I really could've gotten over it all. However, the experience I had with the takedown is unforgivable. I'll preface by saying I took out the back two rows myself but stopped so I wouldn't accidentally cut my hair. When I called, the owner explained how important it is for them to take the locs out since they put them in. She said stylists were available and someone would take care of me. I got there and waited three hours for a stylist who ended up butchering my hair--chopping off three-four-five times its original length, in the back, top, sides, and front of my hair. Not only did she leave my Afro with complete gaps, she also thinned out and cut random places in my hair shafts. I included pictures of some of the damage. It's one thing to accidentally clip someone's ends but another to make the same mistake (significantly worse in places) throughout my entire head. Like what kind of "professional" does such a poor job? It's a miracle that I have as much hair left as I do considering how careless she was... She never apologized or gave me a heads up that she cut my hair. I only noticed when I pulled my into a high bun and had a chunk of cut hair sticking out in the back. When I spoke to the owner, she initially seemed like she could care less but when I started explaining and showing her the undeniable damage in front of customers, she took me to the back to talk. She expressed how it was supposed to be done very carefully and how she would've scolded and corrected the stylist (who is allegedly new) had she been there. The owner offered a free detangle, shampoo, condition, deep condition, and blow dry to compensate and make things easier for me when I got home to do my hair. I politely declined and told her I just wanted my money back and to go home. After what seemed like an attempt to guilt trip me and her husband acting like he didn't know how to work Zelle, I got my $97 back and left. They always have people in the shop for braids so I maybe I picked the wrong style but now I can never go back nor can I recommend the shop to anyone.

I love this salon. The workers are so kind and not rude at all. The twists are just what I wanted…read more And the owner of this salon is also kind. Everything that was in the salon is just perfection.