One of the Worst Customer Service Experiences I've Ever Had If I could give Sparkletts zero stars, I would. Their service is consistently late, and customer support is completely useless--rude, unhelpful, and incapable of resolving even basic issues. What's worse is their shady billing practices. I canceled my account over a month ago, yet they're still charging my credit card for water deliveries that never happened. Yes--charging for deliveries that didn't even occur. That's not just poor service; that's fraud. It honestly feels like this company is circling the drain and resorting to unethical tactics to stay afloat. I've had enough. Save yourself the stress and go with literally any other water delivery service. read more

This is the worst water service I have ever encountered. Multiple delays and poor service make it unbearable. I highly advise against using them. read more

Horrible customer service to say the least! Our deliveries are not coming, or we are getting skipped. I have called and talked to someone several times and they say they have it fixed. I've gone months with no bill (except their rental fee and administrative fee) because they cant get their product delivered. I've asked to speak with a supervisor, and they tell me they will have someone call me back. We have been a long-time customer, and the service recently has been less than adequate. I would be very upset if my practice was offering service like this. I have called, emailed and sent direct messages with NO help. When you provide a service it should be just that. SERVICE!!! read more

**Terrible Service and Empty Promises from Sparkeletts/Primo Water** I've never had a worse delivery experience than with Sparkeletts/Primo Water. They've missed 3 scheduled deliveries to replace their malfunctioning dispenser, even though I was home all day waiting. Each time I called to follow up, I was lied to and given empty promises that the issue would be resolved. I was told repeatedly that they had "escalated" the issue to the route manager, Oscar, and that he would resolve it the very next day. Lies. It's now been 2 weeks, and I'm still waiting for them to replace my malfunctioning water dispenser. The customer service is completely unreliable and dismissive. If you value your time and sanity, avoid Sparkeletts/Primo Water at all costs! read more

They are the absolute worst. These guys have no idea how to deliver to two separate buildings, across the street from each other, less than .10 mile apart. Friday - 2/21/25 - they were supposed to pick up their water dispenser and five empty bottles and guess what? Today, Monday - 2/24/25 - they're still here! DO NOT USE SPARKLETTS. Trying to get a hold of anyone via their 1-866 number (because you can only do so much with their chat function) is useless also. read more

Sparkletts Water - Any day now, Sparkletts... - Water Delivery Near Me - Dallas, Texas

Long time customer!.... Since the merge with Primo this is a nightmare. Delivery is off schedule, can't contact Sparklettes. I'm turning away deliveries because I've got 8 bottles full. If I'm not home, I come home to more bottles of water! My last bill$ was in Arabic! My son in law , different city, is having the same issue. I'm just going to have to cancel this service if a resolution is not reached soon! I can't contact them. I'm told my email is not valid. It's the same email they send my bill to!? I'm told, when I call, that my phone number is not connected to an account. I'm done!! read more

This is the worst most unorganized delivery service I've ever seen. They never show up on the scheduled delivery date, they never bring the right amount of bottles, and then when you call them to try and get the order fulfilled, they push back the date continuously until your next delivery date, which is like a month later. I don't see how it's so difficult. The problem is they seem to have a monopoly on all residential water delivery in the general Dallas area. I've tried to switch service providers multiple times and there does not seem to be any other options for residential delivery. I wish they cared more about customer service as well. They never respond to requests and then when they do get you on the phone, they promise to fix the issue and they never do. read more

This is the worst water company ever! After not receiving service for over 3 weeks, I sat on hold for an hour and a half to speak with someone who barely spoke English. This person transferred me over to a "specialist" who still couldn't tell me why our delivery date was canceled 3x. They assured me that the delivery would happen today, and guess what, NO DELIVERY! The delivery was cancelled again and rescheduled for tomorrow. This is ridiculous to have to put this much energy into a water service. It looks like I will be moving from this company since they can't do something as simple as deliver water. And I don't want to work with a company that can't stand by their word. read more

I've been a long time Sparkletts Spring Water customer and never had a problem with them until recently when Primo/Ready Fresh took over. Now, I haven't had a delivery in over 6 weeks. I've emailed, and gotten no response. When I get online, it says my delivery will be a certain day and then when that day comes, I get online and it says it's been rescheduled for another day. I was going to cancel and get water from another company, but apparently, Primo/Ready Fresh has bought them ALL out because when I try to place an order with another company, the website automatically reverts back to Primo, so I'm back at square 1. I'm having to order water by the gallon from somewhere else just so I don't run out. I'm angry and frustrated and I want answers! After all the years I spent getting good service and good water from Sparkletts, and now I can't get any service at all. read more

My practice has been with "Sparkletts Water" for a little over 2 years and we've now canceled our subscription for water delivery. Our office has been dealing with deliveries not showing up or being rescheduled without notice. We most recently got an email saying our delivery for May 14th was canceled "per our request", which is a blatant lie. The next time we would get water would be June 2nd.... 3 weeks later. After being on hold for at least 30 minutes and speaking with a "representative" about canceling, we set up for someone to pick up our empty 5 gallon bottles for the next day. And guess what... NO SHOW. We still have their empty bottles and are disputing any charges that come our way due to their delivery/pick up incompetence. It has come to my attention that several people/businesses are cancelling, dealing with the same issues, and surprise surprise- getting the same no communication, no genuine customer service. PRIMO WATER has bought Sparkletts and is now ruining their customer base. They cut delivery drivers pay (no wonder they have a shortage of staff) and are running bots with no real solution to speak to customers through the Sparkletts/Primo website. It's extremely disappointing how awful this transition has transpired and this has been an absolute nightmare trying to deal with them. read more

As per conversation with AJ on May 28th 2025, she stated that a delivery of water would be made on June 3rd 2025, we still have not received the water, spoke with Nikki on June 3rd regarding no delivery was made, she stated that it would be delivered at 5 pm June 3rd, still no delivery has been made and its now 3 pm on June 4 2025, mind you it has been 6 weeks, since the last delivery and AJ told our office that the driver had to cancel our delivery with no reason why!! Now the customer representative cant do anything because of the 'old system" that they can no longer see, due to the" merger" with PRIMO, It's extremely disappointing how awful this transition has transpired and this has been an absolute nightmare trying to deal with them. Need to find a different water company!! read more

They are horrible customer service- I have two deliveries not delivered. Called their 800 number overseas-could not find my account. I have had water delivery for over 15 years and it has gotten so bad. read more

Horrible horrible service. Water and dispenser was never delivered. Canceled service. Do not use.

They offer the service and give a price for the gallons, but they never inform you that they charge an additional fee for each delivery, and once the service is cancelled, they do not return the deposit they ask for for each gallon requested in the order. Don't fall into the trap. read more

Frisco location - New customer 3 weeks in. Service requested. Water cooler exceptionally loud. Call center has good response, very accommodating and kind. Will replace for free. Committed date for replacement 1. No call no show. Call center supportive, apologetic. Committed date for replacement 2. (1 week later) No call no show. Call center supportive, apologetic, said they texted driver and shipping department. Committed date for replacement 3. "In the notes told to text or call me". No call, no text, no show. I'm on crutches and lugged the cooler out to the porch and back inside 3 times now. I'm done with these guys. Central call center is good, execution and communication is abysmal and untrustworthy. read more

Terrible customer service. Was not given credit for empty bottles, billed for items did not receive. They continued to charge credit card after service was discontinued. read more

We have been without water for almost a month , they keep giving a delivery date and then change it , I want them to come and pick up their equipment, this service is useless to me. read more

Literally stay away from this company. Water was good enough but when the unit stops functioning, good luck getting anything done. If you like being on hold for 40+ minutes, waiting on call backs that never happen, being promised emails are being sent to people somewhere to get something done and then LITERALLY NOTHING HAPPENS then this is the company for you. Everything is set up like it's a CIA operation. You can't contact anyone anywhere inside the United States, which I suppose isn't a surprise. And when you talk to someone who has passed Duolingo for english, they are completely helpless. Feel like you should get a credit on your bill because you cant use the water or machine? Not possible. Feel like you should be able to get it fixed in a reasonable amount of time? Not possible. Just make sure you pay for service that you will never receive. read more

Sparkletts aka Primo- I wish I would've seen this on yelp before I signed up! Customer service has improved but the entire company and the way it's handled is absolutely ridiculous. Especially when you try to cancel and then they tell you that they might come pick up the bottles it's up to the drivers discretion! Let me get into why I canceled in the first place. Inconsistent delivery and pick up. Drivers are super nice. However you can't track how much they're charging you and it seems to not be accurate when it comes to them crediting you after the bottles are picked up. The price keeps going higher and higher and the quality does not seem to be very high at all. I canceled with Ozarka because I was having allergic reaction to the water. Red eyes sneezing etc. With one or two of the bottles that I've had up from Sparkletts I was having the same reaction. I was almost curious if they used Ozark as a back up or something. The biggest issue for me was the amount it cost, the inconsistency and very difficult to getting through to customer service previously and trying to figure out the charges. The hundreds of dollars that I have spent on having bottles of water delivered is ridiculous. At this point I'm just gonna go to a local grocery store and fill up alkaline water and save money. read more

The supposed deposit was not refunded as was agreed upon. Customer service just isn't great and the website often didn't work.

Very poor customer service. I had to wait for 48 hours past my delivery date to receive the bottles and no proper communication from customer service or anywhere i their website or mobile app. When I contact customer service they literally mention that I have wait and they can't do anything. I have wait for 2 days without water because of them. I strongly dont recommend them. read more

Delivery is never consistent. Some days it shows up, most days it doesn't. Shop around. Edit: response to business - I've called customer service more than I've needed to trying to get a scheduled delivery, but nothing is ever resolved. Truly the worst water delivery service in this area. Look up our route driver and ask them why I'm not getting scheduled deliveries. read more

Truly a terrible water delivery service. They never show up on the days they say they will, you have to keep calling and scheduling multiple appointments in hopes that one day the water will show up. Never give the accurate order so this leads to running out of water, and then not being able to get them back out to deliver more. This company is a true NIGHTMARE. Don't understand how they even run business anymore. read more

I would give them a zero "0" if it was an option Set for twice a month delivery, and the best they can do is monthly for my house and my sons, and that is not even a full replenishment They might be trying hard, but they are a failing business Read the stream of reviews if you are considering Sparkletts Love the product, but they are struggling/failing with service read more

We had been waiting on delivery since April of a standing order for cases of Sparkletts water. Primo/Sparkletts merged with Readyfresh and we continued to receive notices that a delivery was on its way. Never arrived. Kept looking on the site and seeing the Sparkletts water was out of stock. Now June, changed the order to Ozarka (higher price) and received it. Today, had another delivery of Ozarka water and 2 cases of PureLife that I didn't order. Waited 47 minutes for a rep and after an hour of waiting to adjust and correct the order I am now informed Sparkletts cases will no longer be available and eventually the 5 gallon will also no longer be provided. ReadyFresh seems to have the monopoly on water delivery in this area and I hope in the future there's another option because reaching a live representative is time consuming, writing will never give you a response, and the BOT answers in the "Live" chat feature lack any semblance of knowledge or help. I looked for reviews on Readyfresh and the customer service comments are not the best. As a monopoly a company can choose to excel or do the least because they know they can. I hope they can review their customer service response time and aim to improve their stats. read more

Driver showed up and dropped all the bottles off his dolly. cracked half of them, and they fell and hit my car too leaving scratches. I tried to call and make a complaint but was stuck on phone for 20 minutes before anyone would answer and once they did the kept redirecting me to different numbers. read more

We have not been delivered water for 3 months. Every month we get a new excuse of why the delivery did not happen. I've been a customer for over 20 years while they have experienced multiple buyouts & mergers. The service seems to get worse every year and after every buyout/merger. read more

Terrible. Gave them an entire month to deliver order...must have called customer service 30 times. Everytime its the same tune "we have escalated this to the regional manager....you will get your water tomorrow! trust us" ....ya no, no trust. If you need water look elsewhere. read more

This is the worst company ever. I'm so disappointed that Water Event sold out to this company. I have not had consistent deliveries since January, then I am given false delivery dates that change last minute. I get the call the night before that they will deliver, even though it isn't the right date. I will do anything to have a different delivery service in Dallas. Does anyone k ow another company in DFW that delivers Mountain Valley Spring? You will regret using this company unless you are desperat. Water Event please come back read more

Delivery service is CRAP You keep getting put off because _____________ fill in the blank im tired of your inconsistent service. TIRED read more

The worst communication in the world. Overcharge at every oportunity. Wheni called about the overcharge i was told in so many words, To bad. So by not refunding my 33 dollars, you have lost a 4 year customer and this review and the others i will post, hopefully will save another potential customer from your overbilling practices, and absolutely the worst communication. read more

It's a water bottle delivery service, for pity's sake. It's not the end of the world if they are a day late. I've been using them for 2 years and I find customer service to be just fine (I just called them to ask for a new dispenser and they just delivered it), I find their timing to be fine. I find the billing to be accurate. The delivery guys are clearly in a big hurry, so don't expect to chat about their kids. they're working really hard and do a fine job--I have a feeling they are understaffed and hustling right now. And the best part is that I'll never be without water in a snowpacolypse again! read more

Horrible service. Did not show up on scheduled day. Rescheduled after call. Did not show up again. Cancelled them after being a customer for a decade. Terrible. read more

Tried to sign up as a new customer twice. First time had an installation scheduled and the driver never showed up. Second time had an installation scheduled and got a text from the driving saying he was 2 mins away. Then he never showed up or contacted me again. Both times I called the customer service line and they did nothing to resolve my situation. read more

We love this company. We've gotten their water delivered for many years now and have rarely had a problem, never one they weren't quick to fix. They are dependable and have great tasting water! read more

When I spoke to the salesman at Costco, he said they could arrange to bring the bottles in for me. I am disable & unable to carry the bottles without injuring myself. The delivery guy who brought the unit and water said he couldn't guarantee it, but he came on this route every Thursday at 3:09 ish and would ring the bell. He did this ..once. The next time they came at 9 & didn't ring the bell, but I saw them & they brought it in. The next delivery was today. The initial driver was gone. The new driver came at 7:30 am and did not ring the bell. I have to cancel service. That's sad because I drink four bottles a month. It's not a delivery service if you can't bring it in the house. It just isn't. read more

Stay away! Worst company I've ever dealt with. We had a standard 2 case order each month. Half the time they didn't deliver anything or the wrong thing or only 1 case, YET they charged us for the two cases whether we got one, two or none. I called, or emailed customer service billing every single month, explaining the over charges, inaccurate deliveries etc...and they wouldn't reply or correct the over charges. We finally disputed charges with our credit card company until the errors were corrected. This was never resolved so I canceled our service. Upon canceling the billing remained messed up and they still owed us $28 in addition to the disputed credit card charges. The billing department agreed they owed us the $28 and closed the account stating we would receive a credit the next billing cycle. Which we did. Fast forward 3 months, we receive a letter from a collection company stating we owe them $169! No explanation or supporting documentation of the charges. We disputed the charges with the collection agency and they replied that the water company wasn't in agreement and to proceed with collection! What company agrees to close an account and gives you a refund they legitimately owe you and turns around 3 months later using a collection agency to collect money they say you still owe them. All disputes we had were due to their negligence. Either product was never delivered or we were double charged etc. I can't tell you how many hours I've spent trying to resolve issues caused by them and it continues to be unresolved. These people are crooks. read more

My 80+ year old mother has this service and several times over the last 8-10 months I have had to go and get the water myself because they either didnt have a driver, didnt have a truck ... or both. Customer Service does nothing but apologize and say they are trying to "get back up and running." Are there any other water delivery services in Dallas? read more

so, so bad if you like deliveries on random days whenever they feel like it and being charged for the empty bottles you didnt put out because you had no idea they were coming, this company is for you! read more

Don't walk! READ ALL THE NEGATIVE REVIEWS!! This company has the WORST SERVICE!! They want to sign you up on auto-pay, which was great, but they came back to me and said the debit wouldn't go through my account, so they charged me $25.00! I've NEVER written a hot check in my life, and my account had PLENTY of money to cover the charges. CS was rude and couldn't give me an explanation, didn't care, and said NOPE, we won't refund you. I asked to speak to a Mgr. The first thing he said was NO; we are not reimbursing you; he didn't care to listen to what I had to say... Last week he scheduled a pickup for today and I closed my account, MIND YOU, this was my 3RD REQUEST to have my empties picked up. Well, well, here we go again, NO SHOW!!!! read more