Miguel Garcia was wonderful! Very patient and explained things thoroughly! On time! Called first! Knowledgable!! Impressive! Culligan lucky to hv him! read more

Kapil and Tulio were incredible installers. 10/10 recommend. They wet the extra mile and connected my unit without having to trench the yard. It took them an extra few hours but it was the "right" way to do the job and in a world where people cut corners because they can, they did not. THANK YOU! read more

I had been a Sparklett's customer for several decades with my family. We moved, we moved our service. Then something happened about a year ago and everything fell apart with them. Service, the taste of the water and then the prices were ridiculous. We were lucky when we could get service and ran out of water so often, I'd go to stores to buy more. I don't know about you, but at 60, launching a big ole 5 gallon of water into the back of your SUV, is not an easy task!! Then I remembered seeing a Culligan truck in Sherman. I called and we immediately got back on track. Chad K. has been our Culligan man for about a year or so now. Great service, sends us a test as a reminder that he's on his way. Couldn't be happier. We love Chad!!! My daughter and her family even signed up for Culligan. Highly recommend Culligan. We're even considering getting a filtration system through them. read more

Culligan of Dallas - Water Purification Services Near Me - Irving, Texas

Mr. Nixon, is a very professional technician who have been working on our system for a couple of years and has always been very polite and educational on our matters at hand. We appreciate Culligans services and technician support. Thank you again. read more

Excellent water! Excellent service!! Chad K was wonderful to work with! Very communicative and helpful! Thank you so much! read more

Culligan of Dallas - Excellent water! Excellent service!! Chad K was wonderful to work with! Thank you!!! - Water Purification Services Near Me - Irving, Texas

We are so pleased with our filtration system on our well and reverse osmosis system. Nixon is super helpful and took care of our issue. Very polite! read more

Jerry Gaston came out to do a follow-up test of the system that was installed in January. He checked the water pressure, checked the water, then gave walked me through how to use the App. He also gave good ideas on how to keep the sinks, bathrooms, and other drains in good shape. It was a pleasant call, Jerry was very friendly, and all is in order. Thank you! read more

Shoutout to Mitch at Culligan Dallas! I just had to take a moment to highlight the fantastic service I received. Mitch went above and beyond with his professionalism and timely delivery. It's rare to find someone so dedicated to ensuring customer satisfaction. If you're in need of dependable water delivery and outstanding service, Mitch and the team at Culligan Dallas are the ones to call. I highly recommend them! read more

As a long-time Culligan customer from Sarasota, FL, I was so confident in the product and service that I had our entire water system moved with us during our relocation to Texas. Sadly, the Fort Worth location has been the complete opposite of our experience in Florida. Disorganized, unresponsive, and frustrating at every turn. From the beginning, communication has been poor, service follow-through is inconsistent, and it's clear their staff is undertrained. Sales reps don't respond to emails, don't provide a clear point of contact, and when you do get someone (like Brianna H.), they often go silent or deflect. We paid for a pre-install walkthrough. Yet come install day, the technician had the wrong equipment and had to return to the office mid-visit. The part they installed? Quoted at over $700. I later found the exact same Culligan part (same model number) at Home Depot for under $250. When I flagged this, the regional rep admitted he "couldn't even get it that cheap," which was a red flag in itself. After some escalation, I did receive a partial refund, only because I pushed it all the way up the chain. Now, months later, I still haven't received the salt delivery service I signed up for. When I called to ask about it, I was met with vague answers, no timeline, and the suggestion that I should call back to check myself. I'm sorry, that is not the customer's job. To top it off, they had no record of half the equipment they themselves installed at my home. When I asked to speak with a supervisor, I was told no one is available and that I'd get a callback from someone named Tasha. That never happened. To be fair, one representative did follow up with a pricing email, which I appreciated. But it's not enough. You shouldn't have to chase down basic information or be met with confusion at every step. As a business owner myself, I rarely write negative reviews, but this is unacceptable. Culligan Fort Worth needs serious operational and customer service retraining. Until then, I cannot recommend this location to anyone. Look elsewhere. read more

I've waited to write a review of Culligan to see if the final issue would be resolved - and we've been forgotten. First, we love our water softener, but the installation left much to be desired. The installers were sloppy and ultimately I had to repair damage they did and either didn't have the training or desire to do. Then we get to the use of the app which really has us disappointed. We frequently have to bypass the softener to irrigate trees that we have on a separate water line. The app has NEVER connected even though the internet modem is thirty feet away. The techs blamed it on various things and I did everything they asked, spending many hours in the garage with them as they tried to make it work to no avail. I've complained but nothing has ever been done. This is NOT an inexpensive system and we expect all of the features to work as promised. The app would make the constant switching simpler and allow us to monitor the system. I can't believe that nobody within Culligan can make this work, or even try. read more

This company is a joke. No one gives you last name extension and there are no emails There's zero accountability. They over deliver (sending you more water than you've ordered) and then under deliver. We've been over a week without water and the delicts taking phone calls can't even speak proper enhlish. Take care. read more

We really like the system. We're very happy with it. The sales people and installation personnel were very professional and really worked with you. They always address any problems and they did a superb job. I was completely pleased with the whole process. The problem lies beyond getting in the system. I know that this is where they make their money, but it's a little bit ridiculous and pricey. Because of my health problems, I've had to have a R.O. over the years, and when I'm told that it's going to be close to $1000 just to replace a few filters a red flag goes up in my mind. in an hour oh. I know that part is the money is the monitoring of the filter's life, on the ap., which is a very nice feature. The water has tasted really good. I would suggest that everybody get an RO, because it is truly help my health. But quite frankly, you can buy a new reverse osmosis system for $600. Anyway, and employee from a different location did say that they have a monthly membership program. There's nothing about it on the website though. I guess they tell you this when you're about to go on Amazon and buy some knock off filters. I know that collagen is like the Rolex of water softeners, but they need a better system beyond the initial installation. I'm sure it's all good so monthly membership and was transparent about it. It would probably be a positive. Overall, I don't regret getting the system. I'm sure I will get past this hiccup, but it might be a little pricey or time consuming. This particular Dallas location tells me a better sales people, in the service department, that are a little more respectful. read more

Nixon provided great service in checking my water systems and replacing my filters. I like knowing that I have clean drinking water.

We've been using Culligans for a while. They always provide very friendly and quick service.

We had the water system put in this summer and the WiFi has yet to work. I have to manually to turn off the purification system so I can water my indoor plants. Wasn't told that the soften water will kill my plants. Several reps have been out to address the problem and to no luck despite doing everything they advised.The answer is will get back to you but still not fixed - they don't seem to care! read more

Worst company ever for free standing water. They drop off bottles and leave out in hot sun with no notice. They won't tell you when they are delivering so you can't get them to pick up old bottles. They then charge you $66 for not picking up empty bottle's bottles. And if you ask for them to pu the bottles bc you missed delivery guy then they will charge you a $40 fee. I have purchased a culligan soft water system since 1994 and in three different houses but will no longer ever use them again. There are so many other options than culligan and much better customer service!!! Steer clear of this unorganized shady company! read more

The billing department has severe issues for one. #2 They NEVER come service the water. We had a filter on our machine for well over two years and it was black!!! Yet, they had the nerve to tell us prices would be increasing?!? We cancelled and it's been a nightmare. We just want out of this company. Do yourself a favor, don't use them because they're a forever company that tells you that you owe for something. read more

Nixon educated me well on the system and tested the water.he is great whenever he comes out. I will request him in the future

Michael Carey is a great salesperson. He is a no-pressure salesman who knows his products and what would serve your needs best. I highly recommend him. read more

Nixon provided excellent sevice and great knowledge. Very helpful. He was on time and had a good attitude. read more

5 Star service from Fred today. He was on time, professional, polite got right to work and fixed the issues as well as explained my system to me during the process. I would feel completely comfortable with using Fred at Culligan again in the future. read more

I called this morning about our softener leaking. Nixon came about an hour later and fixed it. He was very pleasant and explained everything. read more

Nixon was very professional and extremely helpful. I hope to see him the next time. I suggest requesting for him.

WORST BOTTLE WATER SERVICE EVER. Seriously, how do you muck this up??? I have always used bottle water dispensers and have never had as many issues as with Culligan. From leaking bottles, to disgusting water, to the WORST customer service. I have had a leaking bottle (slow leaks ALL OVER MY HOME) in about every delivery since the new year. Have called and left messages and emails to complain and NEVER received a call back. I think they gave me a credit for 2 bottles once!? Never addressed the issue and obviously didn't do any more quality control since every delivery since has still had consistently leaking bottles. Also, the water has started to taste funky. Moldy, earthy, etc. After the 4th call to remedy, I have given up and cancelled my services. I will NEVER recommend or use them again. read more

Chad was very friendly, helpful and prompt. It was a pleasure doing business with him. Highly recommend!

Nixon, Saul, Tulio installed our system and were fantastic. Very professional and respectful of our property. Highly recommend. read more

Culligan of Dallas - Water Purification Services Near Me - Irving, Texas

Culligan did a terrific job with our water treatment system installation. They were able to schedule the install quickly and the crew showed up on time. Their folks were courteous and very knowledgeable. The system is working great and we were pleased with the entire process from purchase to installation. Thanks. read more

Nixon was sufficient quick and professional in his work at PGL in changing our water filter

Nixon was very friendly told me what he was going to do then finished job quickly and correctly. Great guy!

We had our soften system and RO install this weekend. Saul and Tulio did an amazing job. It was a tough job, but they were patient and did an amazing job. They also had Tyler helping them! They left our yard looking great!! I would definitely recommend these 3 guys to install your whole home system! read more

Culligan of Dallas - Water Purification Services Near Me - Irving, Texas

Nixon and Jorge provided excellent service when switching out the filters for our RO system. Honest and straightforward on the pricing and changes they needed to make. read more

I recently found out that the cost to replace the filters is upward to $700 when you include labor. They now want to sell me a monthly plan that would include the "filters". This is all fine but when I was sold the system the same salesman who would not clarify how the payments for the loan worked, told me that it would be about $300 every 2 years. Now I find out its every 18 months and its more than double the cost. If that is what it cost, that's fine but they should have not lied to me. Even if I want to replace them myself it is about $450 for just the filters, so even if they claim that he was only referring to the filter cost, he still lied about the cost which is wrong because it's an obvious deliberate lie to make a sell. I guess they figured we would simply not find out about it until close to the two-year mark anyway. Now I'm being pushed to buy the plan since its cheaper, but why wasn't any of this explained to me? I finally got the information to contact Tracey Tanargyros, but even that I had to figure it out myself because the person who was trying to sell me the maintenance plan would not provide it to me even though I asked for it two times in our email communication. read more

Nixon did fantastic! He's always very polite and respectful! Nixon remembered all instructions from last time and was thorough and efficient! I'll recommend your service to everyone I know. read more

We had Nixon out today to change filters and service our system and he did an exceptional job!! He was efficient, friendly, and explained everything he did. Hopefully if you need a technician you will get him!! Thank you!! read more

Mr. Nixon was my service provider on 3/07/2024. He did a very thorough job of assessing the problem and following through with with the repairs. In addition, he analyzed the quality of both my hot and cold water. Because it was raining during the time of Mr. Nixon's visit, he made a video of his work which was shared with me upon completion. Therefore, I rate Mr. Nixon's professionalism and work performance an A+ which should entitle him to a RAISE!!! read more

So disappointed, I invited Culligan out for a sales presentation, I owned a Culligan system in my last home. So I knew the product and which was why I asked them for a price quote. The representative came out, and told us he was out of the necessary product to test our water, he kept writing notes and referring to other notes and gave us verbal estimates on several different options for our home. he verified my email address, and told us he would send us a formal price quote, then we never heard from him again, no price, no proposal, vanished. I am not one to run after someone to spend a lot of money with. I would be cautious in doing business with them. read more

Nixon was great!! Culligan is the ONLY company to call when you are ready for water treatment solutions. We have been using them for decades!! Thank you again, Culligan and Nixon!! read more

We installed the water softener and reverse osmosis over a month ago. Dalton came, tested our water and gave us a detailed demo. So glad we decided to go with it! The quality of water is fantastic! Friends and guests commented on how good the water taste. It's also noticeable on skin, hair, and fabrics: so soft!! We had a small problem with water pressure in the reverse osmosis spout. The technician came out immediately and came back a second time to fix the problem to our satisfaction. Today we are expecting the quality control visit. The filtration system has not had a noticeable effect on our water bill. We are very pleased and highly recommend it! read more

Hands down the best water delivery service! I've been on Mitch's route for many years. He is always reliable, professional and manages to make our service exceptional. It takes a unique talent to make water delivery feel special! Thank you, Mitch! As always, I look forward to your next visit. read more

Best customer service and overall amazing person Mike Moore. Always cheerful and looking to help anyway he can. We always want to be on his route. read more