Right hand left hand...they do not know what the others are doing. Cancelled today...even customer service does not ask why a customer is ending service after years of using this cable one company. Price went up almost double yet no new channels. Go figure!!!! They cannot bill correctly period! read more

Can't believe Cable One did an Alert System test during the extended time in the finals of World Cup. And somehow it causes everybody to miss the goal! Don't they usually do those tests at 3AM? WTF Cable One? You suck! read more

I WOULD GIVE ZERO STARS BUT I HAVE TO PUT ONE. I have had intermittent internet issues since August. My internet just goes in and out. The company has been to my house 4 or 5 times. Each time they do one little thing and leave. I have called and called. Each time I have to take the entire day off work. I also am a teacher, I have lost countless hours redoing videos and on the phone with their horrible automated tech support. To speak to a real person always means 20 to 30 minutes on hold. They say they will monitor your internet directly to ensure it is working, and you never hear from them again. I even upped my plan like the company suggested and it still doesn't work. Now I have to take another day off from work. This time its personal. For the first time in 5 months I can see my husband's grandma in the retirement home, as she is dying. Instead of driving to see her, I will be waiting for sparklight to come to my house again to mess with one wire probably and leave. I have never had such horrible internet or customer service. I will probably just be switching and shelling out 20 bucks more. At least the internet will work with another company and I can spend time with a person I love that is dying, instead of waiting for sparklight to come Monday. I won't be to get anymore work done this weekend, but their reps don't care. Their slogan says they want to treat you like a neighbor. Well they are pretty crappy neighbors; they don't care if your service works or not as long as they get paid. read more

Cable one has good service. However with the data caps they have in place, the "double" speeds they off, the caps get burned through so fast. I had to move to high higher cap package because I went over those small limits. Streaming netflix, and HBO go, and video gaming burns through these too quickly. Get rid of the pointless caps, and I would give a higher score. read more

If there was a rating for ZERO stars, thats what this clown shoes operation deserves. Staying at a hotel that has Cable One internet. First the bandwidth is a joke. I could get better bandwidth from dial up. The wireless goes down multiple times daily and when it is up, its SLLOOOWWWWWWW. I had Century Link for the past two years and had zero problems. I have talked to hotel mgmt, since I am on an extended stay, they are letting me install a different provider for wireless YEEEAAAH! Cable One SUCKS! read more

I for one have found Cable One to be of good use. I have them for internet and have yet to have any problems with them. They showed up in a timely manner to install and did it quickly and efficiently. I also transferred to a new place and they did the transfer without problems. I also have had no problems with customer service and when I have had to call them they have been most helpful. read more

New customer, can't stand the slow internet speed provided by Century Link any longer. Completed order online, CableOne sent me installation time and date, waited and waited no technician shows up. Call customer service and they said my order was never even put into their system (although they had no issue setting appointment and charging my card). Took a day off work, complete waste of a day. Off to a HORRIBLE start CableOne/Sparklight. read more

RIPPED OFF. CableOne Internet has been STEALING from us for YEARS. We've been paying for a higher service plan yet we've been recieving the 5 Mb/s plan. WHY WAS THIS NEVER SOLVED? Even the surprisingly helpful technical support employee-the only good quality about CableOne as of yesterday-suggested getting a refund for all the years of being robbed, blindly. If anyone else is experiencing low bandwidth problems or the message "SERVER NOT FOUND" on your browser and you're paying for a high bandwidth plan, call CableOne Technical support and see if they've been STEALING from you! read more

Horrible customer service! I advised Cable one we are having a house built and need to transfer my internet to my inlaws house for a couple months then transferred to the house we are having built. They advised they were going to waive a $30 transfer fee because we were good customers...bla bla bla! When I called to have my internet transferred to our new house the lady told me it would be $30 when I told her I was told this was going to be waived she said "sorry we can't waive it for you" I asked to talk to a supervisor, and I was put into a supervisors voicemail. I have not heard back so I called a second time just to be put into another supervisors voicemail....STILL NO CALL BACK. No wonder this company has HORRIBLE reviews all over the place! read more

Data caps suck. They advertise such fast service, but you can't use it because you reach the data cap way to soon.

Always check your internet down/up speeds! This company has shady business practices. When I was a customer of cableOne, I was paying for 50Mbps down but was only getting 5Mbps. I called their customer service and they would always give me a scripted response stating that "everything looks fine on their end." My downspeed rate was 10 times slower than what I was paying for. Also, it is just a huge joke, scam, and abuse of service, to cap your customers with a monthly bandwidth limit of 300GB in a highspeed world. AND THEN send them emails stating that they went over their allowed monthly bandwidth limit..... They are fishing for more money. They tell you that you need to "upgrade service plan." Basically give them more money so they can throttle more speed by simply flippin' a switch to you off their insanely huge backbone? It is a con. You are paying for broadband speed and service. Not satellite speed and service. They are using the Bandwidth cap because cell phone companies do it. They jumped on that bandwagon because they most likely saw the oppurtunity to make money off their customers because of their customers ignorance with computers and technology. After calling their customer service multiple times in the period of a month, I was fed up. I am an I.T., and it is offensive to have someone feed you a bowl of lies about the cause of a problem because they assume you are ignorant when it comes to this kind of thing. After threatening to cancel my service repeatedly and calling them out on their BS scam, my internet speed magically was at 100Mbps down. And it stayed there. My plan was for 50 down but now it went to 100 down. No explanation from them, no change in service plan, just flip the switch and after 3 weeks of 5 down, now I am at 100? When everything was supposwdly fine on their end? And I did mot have a bandwidth cap of 300GB a month now. I still was only paying for the 50Mbps plan. So how is it fair for them to make customers pay more money for going over 300GB a month when they most likely have been not giving them the speeds they pay for? How is it fair to charge customers for higher downspeeds? read more

I've been with Cable One for nearly 10 years. For the first 8 years of service, it was great! Very few service issues, strong signals and great customer service. In the last 2 years, the services have gone downhill. They are continually telling me I have to move to the next higher plan. Each time I move up, it seems the service gets worse. The employees are always nice and courteous, and they just have to do what they are told, but we are paying $90 a month for 500gb of data. Not sure how I all of the sudden just start piling up data usage when my habits haven't changed in years. They are the lesser of the evils in Boise, but still make me question my decision each month. Hoping service improves and costs drop or a better alternative comes to town soon. read more

I've got no complaints about the Internet service at all. However their new email platform and it's spam filter completely stink. Please go back to the Google platform. Im serious when i say, that even at the highest available setting, Cableone's spam filter has not blocked one single spam email. I get on average 20 painfully obviously spam emails. It's worthless. If they solve that issue, rating goes to 4 stars. read more

When things are working, the connection is good. No problems there. It's the business side that sucks. Here's what happened.. My credit card that was being used for autopay had an unauthorized charge (not cable one related.. ). This forced a new credit card so the old one didn't work for my next cable one bill. I NEVER got any notification that the payment failed. That's problem number one. On a saturday about 2 weeks after teh due date, the internet pops up a screen saying I haven't paid. I called the phone number to resolve (since I know I'm on autopay as my bill tells me to NOT PAY).. but.. the auto-message says this has to be handled by my local office and that office is closed until Monday. That's problem 2. Fortunately there's an option to say that I paid and it turns on the internet again, so I go to their site to resolve and try to enter a checking account but .... it doesn't work. I can't make a payment. It says payment account not valid (though it is.. and is VERY well funded). That's problem 3. I therefore resort to using the new credit card number. I can now make a payment, BUT.. IMMEDIATELY after the payment is accepted.. my internet DIES COMPLETELY. I had to reset all my equipment to get it working again. That's problem 4. So in conclusion, as long as you NEVER have any issues with an account, and NEVER expect them to proactively contact you if something goes sideways, then this is the company for you. if you DO expect to get good customer service, then you may want to consider other options. read more

I just moved here 8 months ago, and after just calling in regarding the surcharges on my account, the woman at the other end answered my question by saying, "that has been on your bill since 3 years ago"... or for another charge, "we sent you an explanation in May on why that was there"... I was completely surprised by the tone and the unprofessional (not to mention inaccurate since I haven't even had the service but 8 months) manner she spoke to me. Very disappointing to get that kind of tone when you call and ask a simple question. read more

Moved to Boise from Virginia so the standard for us is Verizon FIOS which was simply awesome!! Cable One has been okay, and considered giving them a two star, but several things simply irk me enough to give them a one star, including: - When I signed up, I was told that Netflix's was included. What I found out was that it was one month free (that was the included part) and then you had to pay for it as an additional service. I called Customer Service and talked to a supervisor who adamantly assured me that Cable One has never included Netflix as part of any of their packages. - On initial installation I guess I was asking too many questions, like will my own TIVO box work with this system like it does with FIOS, and the tech didn't know and rolled his eyes repeatedly, even after calling his office where and gave me no definitive answer. - We have definitely experienced buffer lag time, mostly while watching movies and recorded programming. - Was exploring expanding my service on a Saturday only to find out that their offices were closed on Saturday and Sunday, and only open until 6 PM on weekdays. I can understand Sunday, but Saturday, and only open until 6PM on weekdays? Maybe it's just me, but I have to question every aspect of Cable One's Customer Service, including how their installation staff is trained in dealing with customer interface. In the end, it looks like comparing Cable One to Verizon FIOS is like comparing an amateur to a professional. They (Cable One) could definitely learn something from FIOS focus on Customer Service!! read more

I had Cox cable for 20 years, no issues with data. No issues with cable just dropping or on demand movies taking 20 minutes to load. We stopped watching on demand because it takes too long and the following day our data usage spikes. Have called Cable one three times, they put the blame on the equipment (Dish network). Dish came out even changed the box and said the issue is clearly with the cable provider. I am on the internet and constantly get "not connected to the internet!" Thats not the PC its the cable company. Customer service for me rates a 1 as well. read more

I am consistently getting less than the 150mbps that I pay for. I could understand a little less, but I get, on a regular basis, 80-90 mbps, even with a new modem. Great response for service though. The data cap thing sucks. May switch to something without caps or Hughes net. read more

I scheduled an install service on Monday, June 4th for Thursday, the 8th. Sounds reasonable enough right? It is now the 15th and still no install. Cable (n)one rescheduled it twice without contacting me. The new appointment is apparently on the 19th! 15 days is ridiculous. Oh, but they took my money right away. I'm sure service doesn't get better once you are a paying customer. I will am seriously rethinking my decision to give this company a try and will probably cancel my install before the 19th. read more

This is the worst cable service I've ever had. I started out with basic cable, a phone line and internet service for $139.00 a month. The phone could only be hooked up to the cable box, which was very inconvenient, and the quality was horrible. We could barely hear the other person. every month the bill was progressively higher. The cable tv stopped working completely. At this point we were only able to use the internet service. The bill quickly went higher and higher to the point of being $260.00 per month. I cancelled everything but the internet and my last 3 bills were $269.00 per month for internet ONLY! I'm cancelling everything and hope people will learn from my lesson. Horrible horrible company. Do not use! read more

The worse service ever. The service is not bad it just does not exist you pay a lot monthly for a service that gos on and off every other week it is really unbelievable. The worse part of it as that they want the mopey and they do not seem to acknowledge they are awful. Not to say tv programs when the connection works the worst. Internet on and off so I have to keep it because any other service requires a contract and I am moving. But never ever if I can avoid it read more

I'm forced by Yelp to give Cable One a One Star. Cable One deserves NO STARS AT ALL. The WORSE cable company in the world. Tech support absolutely the most in technical people I have ever worked with. The Prescott Cable One Office have the rudest and laziest women working the counter. My recommendation is not to use Cable One. 4-5-2016 Talked with techs on phone twice Absolutey No Help What So Ever. Looking for a new provider. For the monthly cost of service you get almost nothing. Cable freezes at the pivotal moment of games Didn't get to see Villanova's winning shot. I truly can't stand this Cable Company read more

I would have selected no stars if that was an option - they provide terrible service, and at any opportunity will not only increase your rates, but they actually disconnected my service at missing the bill for 48 hours (without a call for payment or any type of warning. I hadn't even received that months bill). They are now requiring a balloon payment of $325 to reactivate...might as well be highway robbery. read more

If I could give a zero, I would. I recently moved to Meridian ID, and somehow my particular building in my apartment complex wasn't suitable for Century Link. We were recommend to Cable One which is known as Spark Light. IF YOU ARE NEW, DO NOT GET THIS SERVICE. My roommate and I got the lowest priced package and ended up paying $70 for the lowest quality. You will exceed their cap, regardless what you do, it will happen. According to their site, anything as much as opening an app on your phone while running on the wifi counts towards your cap. Yep, who knew scrolling that instagram feed could actually cost you pennies. We apparently went from 75% to 95% of our cap usage in 12 hours. How is that even possible!? Not only is their pricing horrible, but so is their service. I have to reset the modem every week and it constantly drops connection. We can't even print without having to switch between our 5g/regular connection until our internet decides to work. They also automatically bump you up to the higher plan if you go over, so be ware that they will scam you and empty your pockets. I rather sit at Starbucks and pay for an overpriced cup of coffee for free wifi while in my search for a new provider than give you more money. read more

Very unhappy with the 2 week wait on installation. This of course will not change my monthly fee even though they have very little availability for this necessary service! Very slow and poor customer service on the phone too. read more

$150 a month for capped Internet. No one cares and no one will help lower our prices unless we stay under 300 GB of data for 3 months and that's hard to do when you have 5 kids and a Netflix subscription. Go fuck yourself cable one read more

BEWARE!! Cable One is the worst internet service ever.. Super slow and very unreliable. and the customer service is an absolute joke. don't waste your time or money. this company needs to shut down and not keep scamming people with false speed advertising and overcharging. read more

The customer service staff are all friendly and seem to be trained well. No sales pitches, and they are truly there to help you. I just can't for the life of me find a place in Fargo that has reliable internet from Cable One. I don't care if it's blazing high speed or whatever they are falsely advertising. I just want to have an affordable steady stream of Internet that I can rely on. Over the past 3 years, I've lived in two locations in North Fargo, and am now experiencing difficulties in Fargo South. Due to their ability to pick up the phone quickly come to my house and inspect my set up, I am giving them 2 stars for genuinely trying. Though It appears to be infrastructurally related in my experience on their end. They just don't have enough juice to feed all of Fargo at all times and I believe their prices should be lower to reflect their performance, but they do have a long standing cable monopoly, so I guess I get what I get for now. As I'm writing this review, Midcontinent, is slowly but surely spreading across Fargo from the west. I can't speak for their performance and service but I can't wait to give them a try when they reach my neighborhood this fall. It'll be nice to have options to compare. You can call either company and get quotes and an estimate on your installation time fairly easily. read more

This is the best internet service I have ever had. I've had a couple outages, but compared to every other service I've had (century link, charter, time warner, Comcast and a few others) they have been by far the best. You can call customer service and speak to an actual person, no contracts, easy to use your own modem. If you are in Boise call them and don't think twice. read more

Horrible Service The worst!!! We had them for 6 years and for the most part service was decent and when it slowed down we called an miraculously it got better. Last year it was horrible !! We gave them several attempts to fix and all they could say was "plug your computer into the router" I said If I were a dinosaur!! And wasn't paying for wireless"! All the while standing next to several other customers in the office who all had the rainbow wheel of death on their computers as well, and were all being told the same foolishness! Good riddance . We have now have CTC and no problems ever!! read more

I am a real customer without any skewed views and going to give you everything 100% honest. (Keep in mind all the connection issues might be limited to my area which is downtown Boise but their horrible customer service is nation wide, just read the reviews.) I use Cable One for high speed cable internet alone and it has been incredibly frustrating mainly due to horrible (unintelligent) customer service and continual service drops often getting less than 1 MB download/.10 MB upload or less making internet browsing non existent. Ok so I live downtown close to WinCo foods and in the last couple years they have had outages nearly every month at random times (mostly night) always proclaiming they are upgrading the "hubs" in my area which are specifically theirs and not effecting any other provider in the area. They also claim that buildings are messing with the internet creating "noise". When this was happening I had a brand new PC, brand new modem hard wired with brand new Cat-6 ethernet cable on a secure network that wasn't being tapped into through WiFi. Everytime I would call customer service (technical support) when I noticed bad connection issues it would usually take an average of 10-25 mins to get a hold of someone usually even near midnight or later. EVERY SINGLE TIME I called they would 1.Blame my computer. 2.Blame my router (which was theirs and had replaced 3 times) or 3 Blame it on WiFi even though I am connected through ethernet and my connection is secure and have used multiple computers on the same modem which all have the same problem. I have literally probably called 30+ times in 2 years and most of the technical support phone operators are incredibly stupid. They won't allow you to bypass all the trouble shooting you just did with an tech support the day before such as, -Turning windows firewall on and off- -Making sure you don't have virus- -Restarting your computer and modem- -Ask you to run command prompt and ping google.com- -Unplug your computer, router and take off ethernet and co axial cable- -Ask if your modem is on a hard surface- -Have you log into their website and run their speedtest- (WHICH IS ALWAYS FALSE BECAUSE I CAN BARELY CONNECT TO ANYTHING AND USED OTHER TRUSTED SPEED TEST SITES (OOKLA, VERIZON, ect) AND THEY ARE ALWAYS SHOWING LOW SPEEDS YET THE CABLE ONE SPEED TEST ALWAYS RUNS PERFECT AND IS COMPLETE BS) The technical support doesn't really seem to know anything about computers or networks or backbones or hubs or ANYTHING. All they do is run a script and they never really listen to you. One lady even told me the reason internet is so bad right now is because people are switching from analog to digital television, HAHAHHA Also if there are problems in your area they won't be noticed for usually hours to the call centers and blame you for the bad internet and have you scheduled to see a tech support in person, they set you up for an appointment and the real tech's call you the next morning as you set off plans and wait at your house just to confirm your suspicions to tell you was an area problem wasting half your day. Also when you call they never seem to keep any important notes on your account which they have the option to at anytime and just put bare minimum entries such as "Is getting service call next day" so if you do end up trying to ask them to look at previous entries they won't really see anything even if you asked the last person to put the notes on your account. -------------------------------------------------------------------------------------------------------------- If you plan on getting high speed internet and live near the downtown Boise area DO NOT get cable one at this time. They have a lot to fix and like I said all of these experiences aren't some kind of smear campaign just the plain truth. You waste an average of 1-2 hours a day just trying to call and figure out what is happening which they never know. I hear Century Link is the better option and if I get around to it I will write a yelp review for them if I decide to use their service instead which I most likely will. 0 Stars - 2 Year Steady Customer read more

Unhappy. Day one the preson who came out and setup the Internet ran the cable on the ground so the next time I mowed I would cut up the cable he also setup the modem in my childs room (she's 5 ya not cool) and didn't leave any paperwork. It took over a week of talking to cable one to have them come out and just look even after I had posted pictures on Facebook. Anyways they only gave me one month free witch cost me more money to repair everything they had left. Now they have an offer for faster Internet and they still won't help out, also I'm a high Internet user they don't know what that is I was told the Internet I need well now I have to upgrade to their highest Internet. South Park has cable one right on the nose. Over all not cool. read more

This company is awful!! Steer clear of these con artists. They will start you out at $60 per month family plan for unlimited data and then you'll start receiving notices that you've exceeded data months later when you're usage is no different from when you first started using their service. At that point, you have no choice but to upgrade to a more expensive plan. My wife made the switch without my knowledge, it went from $60 to $90 bucks a month!! We were with them for 3 years. When I called them for an explanation, they couldn't give me one. I then told them I wanted to cancel and they made no attempt to work with me and try to retain me as a customer. They don't care about their customers. This is the worst internet service provider we have ever had. Centurylink is cheaper and they have way better customer service. Also, I can see why Cable One doesn't have a google business page to allow customers to leave reviews, they'd be out of business by now. read more

All around terrible experience. Customer service, unkept promises, technicians who don't show for appointments, poor attitude of phone representatives, inconsistent internet access, etc, etc, etc. Just keeps going and I've only been a customer for 6 months. read more

I have had the big city real cable companies, AT&T, Comcast etc. when I moved to Boise in July of 2016 I got installed a cable box I had in the freak'n 90's. Lol. Also their internet boxes SUCK. They are doing an email campaign and tv commercial campaign pretending to help people make the most out of their wireless experience. With likely 80% of the population even in Red Neck Boise has smart tv's, tablets, smart devices of all types, iPads and or Tablets of other kinds, more than one smart phone etc etc etc. cable ones service and equipment are Swap Meet crap so now they are saying unplug the wireless devices that are demanding and be within a few feet of your router. Bull Crap Cable One. You suck so they can blame you instead of their CHEAP CRAP EQUIPMENT! Get with the program! read more

Made an appointment to setup service today from 8am-10am never received a call or voice mail. After waiting two hours called customer care, they said they called to confirm the appointment and thus cancel my appointment because I never responded. The customer service rep was going to see if she could get them back out today but could not get a hold of dispatch. After waiting to hear back from dispatch for 15 min customer service hung up on me. Had to call back and cancel service and get a refund. read more

I have been a loyal Cable One customer since about 2006. I had always been happy with the price and the reliable service. In November of 2016 my step son and I had a falling out and he gave out my wifi password to the neighbors. They subsequently started gaming on my connection moving my average monthly usage from 70M to 3G per month. I was unaware of this as I have been averaging 50M to 70M a month ever since they started the 300M data plan. I got a notice in late December that said it was the 2nd notice. I did not receive the 1st. It was during Christmas time and I had family and guests and I did not realize the severity of the issue and put it off for a couple of weeks. When I called Cable One in early January they gave me the instruction how to change my network name and password to prevent the neighbors from getting on my connection. Unfortunately the January usage had already surpassed the 300M mark. I called customer service to try to explain, and they were unsympathetic but said they would bring the issue to their superior. I asked them to notify me of their decision soon and threatened to go with another provider. I was not happy. They still have not gotten an answer back to me a month later. Shame on you Cable One. I felt that my circumstance was an exception. Since I changed my password and network name in January, my usage is right back where it was before - 70M. There is just a 2 1/2 month bump in my usage right over the holidays. Plus - I never got the 1st notice! read more

If I could rate no stars I would. Hidden data caps, rude customer service, and the product is horrible, hardly ever works like it should. Worst ISP in town. read more

I cannot believe the horrible, rude, brainless customer service and the idea that they pushpeople to larger packages or disconnect them because of "overages". I have been with CableOne for two years and only recently started having issues....the manager Carla, had been "working on" a reimbursement for times my internet drops for months (never actually started) but can tell me that I need to pay more because I'm 65gb over on my $90 a month plan (pushed to this package 5 months ago) that I have NEVER been late on!!! The manager, Jessica Noble, literally told me that if I am not willing to move to the $105 plan then I should find another provider!?! Seriously????? read more

I would give Cable One zero stars if I could. Their website makes it confusing to know what services you are actually signed up for (in fact, I could not find the information anywhere). They raised my bill to $125.00 a month without giving me a good reason why. I called them and told them to give me the cheapest service they have and we will see how it goes. I'm disgusted with them and think they are an unethical business. read more