Terrible customer service. Spent thousands of dollars on my child's orthodontic care. Her retainer…read morewe just noticed got bent. They said it falls outside of a one year warranty that we never heard of. They want us to pay almost $2000 to fix it. Don't take your kids here they're gonna rip you off charge you a bunch of money upfront and then not follow through with any kind of support or help. I would recommend some going somewhere else.

Our first visit to Harrell and Cook Orthodontics was very pleasant. The Dr's and staff communicated…read morewell with organizing a plan of care for my daughter. She started out in braces when she was in 6th grade. Not all her adult teeth had grown in yet. The Dr's reassured us of the plan of care and it turned out to be one of the best healthy investments we could have made for her. The convenience of multiple offices in different towns helped with scheduling. COVID had hit right in the middle of her treatment and with a few delays here and there she completed her treatment plan and we are satisfied with the outcome And the professionalism the staff and Dr's offered.

Dentist and most dental assistants are great and courteous. Front desk staff needs to be done away…read morewith as they are rude and schedule without any information regarding visit. They are the major problem at this office. If you're going to spend your money, don't come here!! Please go somewhere you valued. I hate checking into this place. I will be completing my service and looking into another office!!

Terrible service, did not want to help with insurance issue. No receipt sent for charges. Called…read morethe office, and the person picked up the phone just passed thing off. Never go there!

This dental practice will likely bill you fraudulently and continuously after any dental procedure…read more. This dental group was in network with my dental insurance. I unknowingly paid more than my allowable amount when I had the procedure done. When I finally received the itemized bill from my insurance I was also blessed with ANOTHER bill from Dental Group of Amarillo wanting even MORE money !! The charges that this group send out are absolutely a rip off to all of the Amarillo community. No procedure should cost as much as they want to charge. I ended up spending time on the phone with my insurance carrier and they informed me since this group is in network they can NOT charge me more than the allowed amount and they sent me a fraud/grievance report to fill out. I ended up calling the dental office and I had to explain that they couldn't bill me this ridiculous amount and they ended up stating they would talk to their billing department. They acted Shocked and stunned and said " I guess we missed that allowable amount, let me talk to our billing department ". Once they called me back, I was credited for overpaying and told to throw away the new additional bill that they surprised me with. I will never use the dental group again. They also used a product that my insurance doesn't cover knowing that they could bill more for it without telling me this prior to the procedure. This is the most shady money grubbing dental group I've ever seen. If I had not paid attention to the bill and not called both my insurance and this dental group to explain to them they overcharged me and shouldn't be billing me more they would have gotten away with it and no one would have been the wiser. There is no telling how many people they have ripped off in our community.

Very happy with my first visit with Dr Troy Moore DDS ,they got me in quickly, took care of my…read moreinsurance and everyone I came in contact with were very friendly and helped me with my anxiety, Surprisingly they were able to take care of all my needs in one morning. I am happy to be there patient and will be coming back for all my dental needs.

Awesome staff and service. So friendly and helpful. I felt like one of the family when I walked in…read more Dr Eddie Sauer is wonderful. Very knowledgeable, great manner in that he spends time making sure all issues addressed and no questions. I would recommend Shemen Dental Group very highly

Sadly this place leaves a lot to be desired. Do not be fooled by the pretty building and interior…read more The staff lacks common sense and attention to detail. We had a horrible visit with my 8 yr old who had an abscessed tooth. They referred us to a peds dentist and assured us we would be seen and they had more options for sedation. Sheman's office staff did not get the correct information from the other office and sent me to them with a kid who was in pain and recently numbed. Due to Sheman's staff my son did not have the work done and was left in pain until we could get another appointment. When I was upset in the office (after dealing with my hurt & upset child) the office staff thought it was funny?!? The lack of professionalism in their office staff was unnerving! This is the 3rd time I have had issues with the staff. The first time was for procedures done that were not covered by my insurance (which is excellent btw) leaving me with a shocking $500+ bill. The 2nd time I was assured I would only be billed about $40 extra on a cleaning visit (which are normally free with my insurance), but was actually billed an additional $150!!!! If you are willing to spend the big bucks out if pocket, then go for it the Doc is awesome, but DO NOT count on his staff to give you correct information or follow through!

Issue Customer service! Not listening to a customers side…read moreof a story after being mistreated by an employee on three different occasions and listening to the other patrons complain about her in the waiting room made me realize it wasn't just me that felt the same way about her rotten attitude. You can even read it from other reviews from other people on this app. After I wrote my second review about not getting the money they owed me, i was sent a letter stating that I was not a good fit for their practice! Like I was ever gonna go back there again. Lol. It's too bad that one bad apple can spoil the whole bunch & and the manager lets her get away with it? One of the dental group of Amarillo dental offices, used to get voted best dentist office of the year, those days are long gone until someone deals with the problem employee that everyone has to deal with right before they leave. I moved on and found a great dentist with super friendly staff. So happy not to have to go back to Dental Group of Amarillo, Ravenwood Court (just off of Tascosa Road). Life is too short to be treated so poorly for no reason at all. Have a great day everyone & GOD Bless You!

I had a root canal done and it was the best time I have ever had visiting a dentist. The people…read morewere fun and extremely concerned with my comfort. I so appreciate that they took the fear out for me of having a root canal. The best!

Unfortunately this place is unprofessional. The assistants do all of the work .( I am very grateful…read morefor them ) You might get 5 minutes with the actual orthodontist. If your lucky ,you'll get one who lets you know what's going on with your child's progress . . My daughter was supposed to be done with her braces in May .Every month they tell me , next month . I do not recommend , and Im ready to be done w all this .

Went in for a consultation for Invisalign which I was told was a package that included an X-ray,…read morebasic cleaning and a consultation. The visit in total took 3.5 hours mostly waiting. After my X-ray I was advised that I would need several other services which were priced outrageously then denied my basic cleaning due to the fact that I would need a deeper clean even though I was charged a package that includes a basic cleaning. The office staff handled the situation very nonchalantly, woul not recommend this place!