If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!

Susi is a professional, experienced and very knowledgeable person. I've always had a great…read moreexperience here. I wouldn't go any place else for tiles and I highly recommend shopping here!

amazing experience with Susie at this store. She made me feel like family as she helped me navigate…read morewhat tile to get. From the minute I walked in the store, Susie. had me at ease wow show me tile that would help me home my dreams. Her expertise could be seen on how she explained to me different type of tile while asking me questions to really gauge what I was looking for. Susie followed up that evening with a phone call just to check in which I thought was amazing. This young lady is a true professional that I would recommend to anybody. Thanks, Susie. I5 stars if I could to my experience.

Never did get to put up the pictures. Here they are. Recommend this business highly for all of your…read moreceramic tile needs.

Just go there! Marino Tile in Astoria is the place to go…read morewhen shopping for tile! Diane and Joe both are helpful and patient when you're trying to decide what you need for your space, for even the smallest job. Parking is limited in that area, but no worries: just call them, and they will direct you where to park. Places like Home Depot cannot compare with the individualized service and care you will get here, not to mention the quality of the tile. Like I said, just go there, and support small businesses. You'll be glad you did!

Jason helped me to achieve the look we wanted for our guest bathroom. From assisting in finding…read morethe tile, to keeping to a tight schedule, to personally helping with delivery. He made all the difference!

We just did our 5th project w the TileShop…read more The tile we purchased was defective and they did not stand behind their product and give us a refund or store credit. They rarely even phone call and nobody up the ladder, even check in. Previously, we have sent friends there, but now we are telling everyone to stay away because the customer service only exists when things are going well. Avoid avoid avoid

I was in desperate need of finding just 2 sheets of tile to fix a problem. They were so kind to…read moretext me pictures of what they had in stock, to see if they could help me. Definitely the customer service you would want when working on a tiling project. Thanks again for helping me out!

Horrible selection. They barely have any variety. The lady who worked there had an attitude and was…read morevery rude and unhelpful and made sneaky side comments. Awful. Never again

I cannot recommend Domenick & Exquisite Tile, highly enough. In late May, I was desperately…read moresearching for wall & floor tile, for my bathroom renovations (2 small rooms). My mother drove me to Central Ave, to visit a couple of larger tile showrooms, but they were dismissive of my "tiny" project & I wasn't able to find anything. As we were leaving one of those showrooms, I noticed Exquisite, across Central Ave. and made a bee-line for the store. Domenick greeted us and gave us time to look around. While his showroom is small, the selection is great! All high-quality products, most of which aren't much more (cost-wise) than the run-of-the-mill stuff you find at a big-box store. The biggest difference is in the level of customer service that Domenick provides. He walked me through every step of the decision-making & ordering process. He advised me on how long some of my tile choices would take, to be in stock. And when the tile was available, he hand-delivered to my Queens apartment. There is more than enough stress involved, in renovating your home. Domenick provided us with calm & efficient assistance, truly making our experience EASY and enjoyable. If you are looking for tile AND friendly, intelligent, helpful customer service, *this* is the place to go.

Exquisite Tile had a great selection of tiles and we were assisted well during our selection…read moreprocess. However, there was one major thing we were disappointed about. Our contractor erroneously advised us to purchase approximately 15 more box of tiles which we then purchased but soon realized that we only needed 3 more boxes. We had contacted Exquisite Tile and they accepted the return of the unused boxes. Should we have returned the boxes, we were notified to receive some sort of remittance but we have not received anything. Three months later, we have not received any remittance for the boxes that we had returned. Three weeks ago, we were promised to receive some compensation for the returned tiles but as of today we have not received any nor have we received any communication.

Go see Augi at Gen -Tile. You will find what you need to complete the backsplash or any tiling…read moreneeds that you dream of quickly and efficiently. I can't recommend him enough! Love the showroom it's not intimidating and very cozy.

We were going to shop at Home Depot but like to support local family businesses. Very helpful and…read morepatient staff. Great selection and prices. Worth a trip to the Bronx to get exactly what you need.

My mother in law was referred to Carminart by her contractor a few years ago for her gut reno, and…read morewhen my husband and I did our bathroom renovations we knew this was a place we could trust. Our sales consultant was knowledgeable and really helped us narrow down what we were looking for ensued we had everything we needed for the project. She was honest and upfront about timelines to obtain materials. A true professional!

After a bad time at another tile store, I went to Carminart in Elmsford, NY. Their big showroom had…read morelots of tiles. The staff was helpful and friendly. I found the right tiles for my project. I recommend Carminart for good tiles and service.

My hot water heater was leaking and I called these guys. They came the next day and replaced it…read more But Samba and his team were easy to communicate with, professional, and even after hitting a few obstacles they solved the problem and never gave up. I would highly recommend them !!!! I plan on using them for all my plumbing stuff.

These guys are phenomenal , I used them for a minor project so I decided to give them a call . So…read moreSamba came to inspect my shower it wasn't fixable so I decided to replace the entire shower based on his assessment. He gave me a few ideas and the price for this project, these team came by and gutted the entire shower to beams. The reinforced the wooden beams,updated the plumbing, waterproof the shower and added cement for durability. Then they tiled the walls and floors, which made the project POP ! The shower is now a home and garden showpiece.

Marcos came and did an assessment and estimate for fixing my nasty tile floor of my shower. Within…read more2 weeks (I had to order the tile), he was back with a worker and they fixed my nasty tile floor to something more beautiful and functional. Marcos is a real craftsman with dedication to his work. He fixed other problems with my shower and bathroom and gave me suggestions on how to make it better. I will be sure to hire Marcos and Bruno for a future, full bathroom remodel!

I highly recommend Marcos & Bruno to anyone looking to install kitchen backsplash or other tile…read morejob. I hired them for my kitchen backsplash and am thoroughly impressed with the results. From the first reachout, communication with Jessica at the front desk about a site visit was prompt and reliable. Note that there is a non-refundable $25 quote fee. Marcos stopped by and efficiently and professionally laid out the scope of work. I received the quote a few days later, which I felt was relatively reasonable. Bruno's communication about the job was always clear and prompt. Marcos and his colleague worked so professionally, diligently, and thoroughly, while completing the job quicker than anticipated. Their attention to detail and cleanliness made it a hassle-free experience for me. They were always on time and communicative. Marcos even re-caulked and sealed my kitchen countertops, going above and beyond. I never felt pushed or scammed into paying extra and it's clear M&B are a business of integrity and professionalism.