We came in to the ER at midnight. It is now 8AM. No updates, just uncomfortably sitting with a…read moreneedle in my arm - the people I have interacted with have all been pretty dismissive, the phlebothemists in particular did a terrible job, just overall fed up with the experience. I came in for an emergency and I left eight hours later with no answers. The doctors were empathetic and noted it was a scary event which was worth the ER visit, so I am curious why everyone but the doctor was quite awful.

Last hospital i went to bill was $300 in a 2 hour visit, here it will probably be $3g ive been…read morewaiting for 2 hours to be seen by a doctor took 1.5 just to get my blood drawn 30 later and theyre still jerkin each other off. I know your hospital is busier but i have never waited so long in any hospital and ive been to a decent amount. Update: had been waiting 3 hours so i told them to get me some medication and let me leave, they did so i will be changed the star from a 1 to a 2 if the nurses weren't helpful with letting me leave idve been livid

I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

Horrible care. Daytime staff were great, but the evening staff did not care. The call light would…read morego unanswered for a long time--no staff at the nurse station. Night staff on the 7th floor was horrible. The patient chair in the room was broken; as a result, if you sat down, the chair would roll back, which could cause a person to fall to the floor. The mechanisms on the chair did not work. The toilet did not work, the room was nasty and dirty, and the staff did nothing to keep the room comfortable. The tray tables were extremely heavy; you could not roll them because the rollers were broken. Again, the equipment is not working. The tubing on my drainage tube kept breaking and would go all over my bed. This happened so many times, and they could not fix it. Yet this is a state of the art hospital I would not recommend anyone ever going there I hope this state of the art hospital cleans it act up. As long as I was there, no bath; was told I could not have a shower; call light was put on a bedside table, away from the bed and out of my reach. I was told I needed to tell them (staff) what I wanted them to do to make me comfortable--no compassion at all, and certainly no empathy. Night staff was an absolute nightmare. I was unable to get any staff to walk me through the hall, even though I was told I needed to get up and walk. I had one assist and was told I could not get out of bed without help. This whole stay was an awful nightmare for my family and me. This review is for the hospital night staff, not the doctors on duty. They were fantastic and had difficulty communicating with the night staff.

Hospital at 2727 S Pennsylvania is now known as McLaren Osteopathic. They no longer handle…read moreemergency cases. They still handle many needs such as orthopedic surgeries, wound care, hyperbaric services, infusion services, blood tests, etc. Great service by pleasant doctors, nurses and support staff.

I had back surgery there in January (2013) and did not have a good experience. The food was awful,…read morethe nursing staff made me feel like I was a bother - especially when it was time for pain medicine, they didn't communicate when I was allowed to have pain medicine, and once when a nurse administered pain meds in my IV, she didn't bother to clean it with alcohol. I will never go back, especially after having a great experience at Sparrow Hospital a few weeks before.

I'm taking this time to give you a feedback from my stay at Sparrow St. Lawrence. I noticed that…read morepeople will always leave a comment if they didn't like the service that they received as they should but where are the feedbacks when the service was above and beyond? Well I was at St. Lawrence from 11/03/25 until 11/12/25. The people that took care of me were awesome and went above and beyond every time. No once judging me And Dr. Ken was amazing I have never seen a doctor with such a excellent bedside manner. He made me feel confident in everything he did. And he made excellent choices in changing my meds.

Absolutely horrible excuse for a hospital! They keep children away from parents. My wife…read moreunfortunately has to spend a lot of time at sparrow. They refuse to let our kids visit her about half of the time. Whoever decided that's a good idea is a horrible human being. Now I'm not allowed up there because I let them know exactly how messed up that is.

I've been using MMP OB/GYN for several years (and through three pregnancies) and have been…read moredelighted with them. Dr. Takyi delivered my first, Dr. Herta my second, and I'm currently pregnant with No. 3. Dr. Herta is my primary OB, and I love her, but I've liked all of the OBs, NPs and the CNM that I've met there. The nurses are fantastic (one in particular always goes out of her way to aak about my kids), and the front desk staff has always been friendly and helpful. On the occasions when I've had a problem, someone has always gotten back to me right away. My current baby has given us a lot of worries, but whenever I've called in with a question or concern, they've gotten me in right away for a checkup (and ultrasound, if necessary). A good friend also went through a pregnancy with some unknowns (due to her own health issues) with Dr. Herta and was very happy with her. MMP OB/GYN is definitely known around town as one of the more natural childbirth-friendly practices. In the two deliveries I've had with them, there were minimal interventions (as per my request), and I felt like both were fantastic experiences. My only complaint about the practice is that it can be a little difficult to get in, particularly to see Dr. Herta, of you aren't pregnant or having a major problem, or if you're a new patient.

My husband and I made MMP our primary care provider when we first moved to Lansing, because they…read moreaccepted our insurance and had a location close to our home. I really wish that we had shopped around more. We've both seen several different doctors, because it can be difficult to make an appointment with the doctor they assigned as our primary care physician. After initially seeing him for my physical, I returned two weeks later for a pap smear and he didn't remember me. With a few exceptions, the staff do not come across as friendly, and I usually feel like I'm inconveniencing them simply by being there for my appointments. When I've brought health concerns to the doctors I've seen, they have repeatedly dismissed or ignored my reports, sometimes allowing treatable conditions to worsen before they take them seriously enough to treat them. When my husband developed sciatica, he received no advice or treatment at all until his third visit to seek treatment. He was simply told to wait and see if it went away, despite the fact that it was causing him a great deal of pain. When he was finally referred to a physical therapist, his pain decreased drastically and he has been able to maintain the improvement at home. MMP has been singularly unhelpful compared to the various other doctors/facilities I've used in the past. We're moving soon, and I can't wait to shop for a doctor who'll actually be able to see me at appointments and who will actually treat me promptly if I'm sick or in pain.

I was extremely pleased, and impressed with 98.6. From the moment I walked in I was greeted with…read morecompassion, care, and kindness by Jenn, who made sure my visit was a pleasant experience even though I was sick. I was seen quickly, and received the medical attention I was in need of. I highly recommend them, you will not be disappointed!

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.

From start to finish, Heather and Connie Pat Rachel and Carolyn, pre-op team Marah and Michelle and…read moreDr Ross did an excellent job!

I had a couple of procedures done at the Lake Lansing facility on the same day. Everyone was very…read morenice and things went well. I had paid a co-pay that day and then saw on my explanation of benefits that I did not owe a copay for these particular procedures. I called their billing department and spoke to someone right away versus having to hold for a long period or having to leave a voicemail message. She was able to determine my refund had been processed and the check would be mailed anytime now. I am very happy with how things were handled.

I've had pretty good care here when I'm in a pinch and can't get into my doctor. This last time at…read morethe Okemos location was the worst. I don't know if Sparrow is desperate, but apparently, they are hiring whomever off the street. I saw Emilia Ivans, PA-C. When she walked in, she seemed like she was afraid to touch me. She didn't make eye contact, and made everything feel awkward. Don't get me started on testing me for strep! It was by far the worst exam I've had. So bad, that when she stepped out, I called to get in somewhere else. I also felt cheated that I still had to pay for the "exam." I understand these kids have to start somewhere, but she needs to work on her bedside manner. In my opinion, based on her interactions with me, I really don't think she's ready to actually be seeing patients. I'll go to Fast Care again- but I think I'll drive farther to go to the Frandor location.

I came here today and I was very pleased with the friendliness of the medical assistant and the…read morenurse practitioner I felt like they both really cared which is what you want your not feeling good. She also sat down next to me and explained every medication and she answered all of my questions. The wait time was minimal about 15 minutes which was less than my quoted time. If anybody ever needed to go to an urgent care I would definitely recommend fastcare.