Fast, great to work with. Transparent pricing and quote. High quality work…read more Just pull the trigger

These guys did a great job. They handled a lot of details that I wouldn't have noticed, came back…read moreto touch up some painting when the weather was better, and were a pleasure to work with. Good guys. And the price was very reasonable. If I ever need more gutter work I'll definitely go back to them.

Excellent service, honesty, and professionalism…read more We had a great experience with High Point Gutter, and especially with their service person, Jerrod. Jerrod's work was extremely professional from start to finish. One side of our gutter had some minor damage, and the original contract was to replace that section. After carefully inspecting it, Jerrod told us that a full replacement was not necessary and that he could fix it instead. He contacted the company to update them and ended up saving us about $500. That level of honesty really impressed us. In addition, Jerrod did a very thorough inspection of our roof and checked for any moss-related damage. He helped us apply Moss-B-Ware to protect the roof and noticed that we didn't have enough product to fully cover it. Without hesitation, he used some of his own Moss-B-Ware at no additional charge--both the materials and extra work were completely free. He also took extra time to explain how to properly protect and maintain our roof going forward, which we truly appreciated. He went above and beyond what was expected. Overall, we are VERY happy with Jerrod's service. We will definitely hire High Point Gutter again for our roof next year and in the years to come. Highly recommended! By the way, his service is backed by a 3 years warranty.

I contacted this company to address a single noisy downspout. I received multiple quotes, and…read moretheirs was by far the highest--more than three times what other companies quoted. They actually provided two separate estimates: one for the noisy downspout and another for a basic cleaning. When I asked why the estimate for the downspout was so high, I received a passive-aggressive text from the estimator, Evan K., saying that I was "not the right fit" for the company, complete with a smiley face emoji. I then attempted to schedule only the basic cleaning (the separate estimate), because the project manager had not indicated that I was not allowed to do so, and I continued to receive automated reminders via text and email. Then, Evan K. followed up with a passive-aggressive email, also complete with a smiley face emoji, continuing the interaction unnecessarily. After that, my number appears to have been blocked, and I was no longer able to reach anyone at the company. Regardless of pricing, this level of communication is extremely unprofessional. Based on this experience alone, I would not recommend this company.

I hired GutterHawk to remove original gutters/downspouts (over 30 years old) and install new ones…read moreon my primary home. Aaron came out to the house and provided multiple options for me, he was patient as he educated me about the various components and my options in terms of size, profiles, covered gutters vs no covers. I found him to be knowledgeable and communicated respectfully. He offers a 5 year warranty on his workmanship and as a single mom - this gave me piece of mind. He also had a price match guarantee. Aaron is a great communicator- he always let me know when he was on his way or his ETA which I appreciated. He is a very hard worker - staying until the job was complete - and then, because he finished after the sun was set and I couldn't really see the job - he came back a couple of days later to do a walk around with me and answered my follow up questions - he also taught me how to empty/check the downspout clean out boxes. I would recommend GutterHawk for your gutters/downspouts. I think Aaron is honest, hardworking, reasonably priced, and reliable who also does good work. My gutter system is not leaking and looks great!

The owner Aaron was amazing! My old gutter were leaking and rusted so they really needed to be…read morereplaced. Aaron came out and gave me a great reasonable price for new gutters. I chose black gutter which look absolutely amazing! Will definitely be contacting Aaron again if i have any gutter needs!!

Shoddy work all around. In their defense, they did offer to come and make it better, but I didn't…read morewant them anywhere near my plants or property again. The downspouts looked like they were done by a total amateur (not properly sloped from the house). Trash was left at every work area and some of my plants were trampled on. I have pictures as proof in case I am told I am lying.

Gave me a great price and great onsite crew. Did the job within 7 days of us signing contract…read more Done and clean up .. great job

Rep called me back and explained why they are cautious about cleaning metal roofs. In short I've…read morebeen doing it wrong. He offered to make things right but his explanation was enough. I have a metal roof and gutters with gutter guards. They company that used to do an excellent job on my roof (I'll call them "JB") is a janitorial firm that appears to no longer do roofs. I called AA based on reviews and explained that my roof was quite dirty with pollen and was clear with them it was metal. They said they would come and blow the roof off and see what else could be done. They did NOT come right out and say they could not clean up pollen. They quoted me a price lower than the previous company had been charging, so I scheduled the work about three weeks out. The tech came out late in the afternoon, spent a LOT of time looking around and talking to the office and then told me that they could only blow debris off. To do a wash would take two people a full day and cost around $2,000. Sorry, that's NOT going to happen! I said go ahead and blow the roof off, there was plenty of Douglas fir cones and other debris that needed to come off anyway. The work was fine for what it was, though there's still a mess of pollen up there. I would have preferred that they just say "we don't clean metal roofs because you won't be happy with the results."

I'd like to preface this review with a personal awareness that my expectations may be a bit old…read moreschool. That being said, I don't think I'm alone in my perspective on certain customer service expectations although I suspect many patrons have given up. I am taking the time to write this for any businesses out there looking for a differentiation angle. Given the outrageous cost of services and goods these days, focus on actually delivering high standard customer service rather than merely saying you do. I have used AA W&G for years. I've recommended them to many, so when it was time to clean the roof, I looked them up on yelp to make sure they were still getting good reviews, because things change. After reading the reviews the one that caught my attention was a potential customer (P B) shocked about their quote of $950 for a 3500 sqft home. The last time AA W&G cleaned my roof 4 years ago it was around $450. I was appreciative the review prepared me for the massive price hike. Because when I called to get an estimate the $825 (with tax) wasn't as shocking as it could have been. The business owner, Molly in that same review, justified their price by the high standards their company holds. I accepted the significant cost increase was a sign of the times and chose AA W&G because of their excellent standards. Which was also my past experience. It appears things have changed. I was given the morning window, 8-12, for the work to be done. As I work from home I arranged my day to not have the noise from the cleaning interfere. By 11:30 they had not arrived. I called to confirm they'd be there in 30 minutes. First, I would expect AA to initiate a call if they were running behind. Second, I would expect some sort of acknowledgment of a potential inconvenience. Neither was done. Instead, in a matter of fact tone, I was told he was running a little behind and would be there soon. By 2p they still had not shown up nor had any communication been offered to keep me informed. The perspective conveyed by Molly was to not be concerned about when he'd show up, most homeowners just go about their day and have no interaction with their tech, as they are outside. It was a limited point of view that did not consider other scenarios nor did it demonstrate the high standards to justify the high cost or what they convey. I called a second time, again, received the brush off, with no specific timing other than "soon." At 2:42 I received a message they were on their way and found it interesting the message included an acknowledgment their presence can disrupt the daily as it was suggested, "Now is a great time to bring any pets or kids inside the house for the duration of the service." The disruption I experienced was the noise which when working from home on conference calls is something I needed to avoid. Although I was expecting the noise since I've had my roof cleaned many times, it wasn't expected that late in the day as I had reorganized my schedule. Included in the message of their upcoming arrival was a snippet about my tech and that he "grows indoor plants as a hobby." I smiled at this snippet as I am an avid gardener and wondered about the impact this would have on my surrounding vegetation. But again, I chose AA because they specifically identify site cleanup as included with the service. My tech arrived at 3 and was very nice when he greeted me. And the cleaning was as expected. But I didn't select them for the cleaning alone. The high standards was also a variable in my selection. I had a seed starting tray in my garden, not close at all to the roof. A growing project started a month ago. After he left, I inspected the outside. Not only were all my gates left open, but my seeds had been dropped and picked up. Which means he was aware he knocked them over. And given his snippet, I would think he'd understand the impact of knocking over seedlings. He didn't let me know he knocked over the tray and they were all destroyed. So all this to encourage entrepreneurs who'd like a competitive edge, to actually demonstrate high standards by one, communicating, two, acknowledge inconveniences, and three, be honest and transparent when making an error.

A refreshingly positive experience where the company used technology well and appropriately and…read moremanaged to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance

Rikki, Since you…read moretook the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change.

I really appreciated these guys. They gave a fair quote in a timely manner, did a good job walking…read moreme through what they would and might do, depending on what they found while doing the work. The crew themselves was flexible with the parking situation (thank you!) and quick with their work, and cleaned up well (I've been surprised I haven't found any nails in the grass in the month since they left). But really the thing that inspired this review is some water was getting behind a fascia board during the recent heavy rains so I took a video and asked them if they could help with that -- they had someone out a couple days later who inspected the situation, determines the roof was missing something that's supposed to stop that, and replaced it the next day. It's still not clear to me if that was actually in the scope of their work but clearly they care about making sure gutters are behaving as expected and if the roof isn't doing its job, then the gutters can't either. I don't get the sense it was an expensive part and I'm sure if it was extensive work they'd either need to refer out or get a change form, but the simplicity of the interaction is something I really appreciate. We have so many things going on in life that it's really nice just to delegate problems and have them taken care of easily and thoughtfully. Keep up the good work team.

Thank you! Great work! Very professional! We replaced the entire gutter in our 6000+ sf home…read more The work had been done very quickly and they did a great job helping us picking the perfect materials matches our house. Great job! Highly recommended!!

CR Master Roofing redid our roof and we were very happy overall. We took several bids, CR wasn't…read morethe least expensive nor the highest either. Their bid included everything that the highest bid offered, but at about $2500 less. The high bidder did the house next door so we knew who they were. Still we negotiated a slightly lower price with CR and made it more acceptable for us. They did a great job, were quick and cleaned up pretty well. As a contractor myself, I can be critical but the crew did a good job and now several months later, we are still happy we hired CR Master Roofing and have no problem recommending them.

CR has helped me out a few times from full roof replacement to simple patches. Along with being…read morethere for service. Always quick to answer my call and quick with a bid or service call. Great service use these guys!

Had my roof and gutters cleaned by Issaquah Gutter…read more Upfront and post service - Issaquah Gutters has excellent customer service. The customer rep Morgan is awesome / responsive, the crew was super nice (Andrew and Clayton) and the owner replied timely to questions / concerns as well. The a roughly 3000 sq home - 2 story, the project probably took the team 1.5 hours to complete. I surveyed the site afterwards and it was in good shape - not a whole lot of leftover debris from the roof. The crew used a water hose for the moss / gutter clean and afterwards applied a liquid solution to prevent moss - I was told the solution should be applied every 6 months (water hose and not pressure wash as pressure wash is too much for the roof). A brush wasn't used like some of the other gutter cleaning companies. The next day - when the sun was out I walked across the street to get a clear view of certain sections of my roof. I noticed "green" / moss still on a certain area so I took pictures and sent them to Jordan. He replied and said that he would have the team come back out and take care of it. Overall - Issaquah gutter has great customer service. Giving them a four star because we had to have the crew come out after the project to get the remainder of the moss on the roof. If it was all completed on day 1 I would have given them 5 stars. I engaged with a few other companies up front and went with Issaquah because they were most responsive and professional.

We recently hired Issaquah Pest and Home Services to complete an air duct cleaning. Justin was our…read moreassigned technician, and we were thrilled that he was both delightful and hardworking! He went above and beyond to service our vents (even with some surprise obstacles - and perhaps some lapses in training). Since this particular service is new for this company (which we didn't know when scheduling), there are still some "kinks" being worked out. First, our tech was not provided access to information we shared with Customer Service in our scheduling process (i.e. our tech didn't know he was serving a home with ceiling vents, and thus, didn't bring a ladder or proper tools AND we were told by Customer Service that he would service the furnace, which he wasn't trained to do). Also, the company doesn't currently vacuum/wipe down affected surfaces after a duct cleaning service, so customers are left with a mess to clean-up. Growth opportunities acknowledged, overall, we enjoyed our experience with this company and can't say enough good things about Justin as a person. He was really such a joy. Pro Tip: Ensure you confirm your service needs directly to the tech before they arrive at your home, so they are adequately prepared.

Yuri and the Royal Roofing crew did an amazing job updating our entire roof. Yuri paid special…read moreattention to our family's needs as well as offering a few quality improvement suggestions. They were professional, thorough and nice. Highly recommend Royal Roofing.

Sergei from Royal Roofing Service was great to work with. He came out quickly and got a patch on…read morethe roof before the rain started. The temporary repair held up perfectly and kept the water out. We ended up not getting the full repair done by them due to timing, but Sergei was professional, efficient, and reliable throughout the process. I'd definitely recommend Royal Roofing Service based on this experience.