Jeff did a thorough job checking out and cleaning and inspecting the heating and cooling system, as…read morehe always does. He is always prompt, courteous, and professional, and explains everything in a way that I can understand, and answers any questions I have.

I can't understand such bad Yelp reviews. Triad TH&C is amazing! Brian is prompt, professional and…read moretotally understands a small business needs for cooling. From the folks who first answered my call to Brian coming out multiple times to figure out the problem when someone else could have just said I needed an entire new replacement part. They are smart, fast and friendly. Don't hesitate to get this team out to your house or business!

Very professional service. On time; found and resolved the problem quickly…read more Techs had a sense or urgency to get it done, but very friendly at the same time - I believe names were Justin & Craig. Didn't try to sell some BS additional "repairs" or maintenance packages; but recommended in general to make sure the unit gets inspected and maintained on a regular basis. These will be the guys I'll use in the future for maintenance and repairs. Thank you!

Called this company at the beginning of the week because we could not get our gas logs to light. We…read morewere given an appointment for Friday of the week. Well, low and behold, they pushed us off for a higher paying job at the last minute. Completely unprofessional company and I definitely do not recommend. Edit: The business can say what they want. I cancelled the appointment because I cannot wait until the y decide they can honor the appointment they made. Bad business practices will eventually be the end of bad business.

I needed my heat pump replaced due to a leaking coil. Swaim was not only cheaper than EANES by a…read morefair amount, but they were also much easier to deal with: zero pressure, no sales pitch, they just gave me the quote and didn't bother me trying to sell me on agreeing immediately and follow up 30 times in 2 days with pressure to sign. The team who came and did the actual work were extremely friendly and did a great job. Nick was the lead installer and he was excellent, knew what he was doing and knocked it out like a proper pro.

Sammy with Swaim Electric came out on this 103 degree 4th of July holiday, got my AC running in 5…read moreminutes. He was super nice too!!! I thank you but my German shepherd thanks you even more!

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

The technician I had months ago did an exceptional job. Phenomenal even…read more However, today the customer service team needs an overhaul. Their communication with customers is subpar, at best. I scheduled an appointment around 9am. By 4pm I had to call and ask where the technicians were because not one "customer service" or "dispatcher" called to provide an update until after I called them. All they can do is say they understand, and couldn't even guarantee they could have me a technician the next day. As a customer I would like to think their service would be better. Not to mention HVAC is not cheap, so this is certainly not a "get what you pay for" quality review. At least offer compensation for your failure to deliver.

They told me in December last year I had a leak in AC an didn't repair it charge me over 200 plus…read moredollars for freon

From the owner: Jordan Heating & Air Conditioning has been a family-owned business since 1928. In the early days…read moreour company did sheet metal work for roofing, gutters and other miscellaneous items. We evolved with the market and started doing heating in the late 1940's and air conditioning followed in the early 1960's. For four generations now, our company's commitment to quality, customer satisfaction, and timely service have allowed us to be a leader in the HVAC business.

These men did a great job replacing my plenum which was insulated on the inside ( bad for mold) and…read morecompletely removing the old metal work and installing all new metal work with the insulation on the outside. They also replaced three returns which we believe were infected with mold. Great job. We will do business in the future on the other part of our house.

From the owner: You spend a lot to make your home nice and comfortable. You want it to look like the homes that…read moregrace the pages of those popular home improvement magazines. However, no matter how beautiful and luxurious your home may seem, it will never be the retreat you envision if your HVAC system fails to deliver. Wherever you go, you want to look forward to returning to a nice, comfortable home. Charlie's Heating & Cooling can help make that a reality. Our HVAC repair and maintenance service offers will keep your systems functioning at their best for year-round comfort. It will be difficult to enjoy your beautiful home if you are sweltering during the summer months and freezing in winter. Indoor air quality issues caused by an inefficient heating or cooling system will make your home just as uninviting. As you invest in upgrading your home, don't forget your HVAC equipment. Our NATE-certified technicians know modern techniques in heating repair and overall HVAC services. We take a serious approach to your comfort from season to season.

Did diagnostic to determine problem. Very personable and friendly. Fee was reasonable for coming on…read morea Saturday.

Tech sent on Tuesday needed to order part said part would be here Thursday I paid for part and…read moreservices at that time. Scheduled tech to return Friday am between 10am and 2 pm. No call no show called at 2pm said he would look into it and call back in 5 minutes never did tried calling several times. No response. Went to c.card to find the payment was being refunded at 305pm. Miss poor customer service and would never recommend them even to sweep poop up.