The technician was on time and began work immediately. He was polite, knowledgeable and efficient…read more A job well done!

Be careful with this company. AC Unit was determined to be low in coolant during a routine PM…read morecheck. Tech said he injected a leak blocker and added 4 lbs. more coolant. Start time 10:30 am left at 4:00pm. Tech had to wait close to an hour for shop to bring him coolant. After 6 hours of on site work we realized at 8 pm the indoor temperature did not get below 80. They sent the same tech out at 10:30 pm and after an additional hour said there was a leak in the indoor unit coil which needed to be replaced. Quoted 6k for the replacement coil and install ( labor & a couple lbs. coolant) Next morning I contacted two other AC repair companies and both matched the services and quoted me $2,200 and $2,300 respectfully. Aire Serv of Chapel hill quoted 3 times more. They jack up cost for parts and charge much higher prices overall. Give Warren Hay or Romanoff a try first. Aire Serv will scam you.

I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially,…read moretheir service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system.

Where do I even begin?…read more My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks.

Used another contractor, but was satisfied with the professional way the quote was handled.read more

These folks do an excellent job. From booking the appointment to the service tech calling ahead and…read moreshowing up on time, just great service. Our tech, Bryan, serviced our units and pointed out one capacitor out of tolerance. No pressure it replace it but we did as not to worry about it going out this summer. The price for service and replacing the part were very fair. I trust this company and highly recommend them.

Had new porch lights installed. Very efficient and done with in 45 minutes. Had to take old off…read more Will defiantly recommend!

Home Service Pro LLC is a great company for Plumbing, HVAC,,Heating, Electrical and Generator…read moreservice. They have competitive pricing and they get high marks for their customer service. They also offer maintenance plans to keep your systems at top performance. Check them out !

I needed my heat pump replaced due to a leaking coil. Swaim was not only cheaper than EANES by a…read morefair amount, but they were also much easier to deal with: zero pressure, no sales pitch, they just gave me the quote and didn't bother me trying to sell me on agreeing immediately and follow up 30 times in 2 days with pressure to sign. The team who came and did the actual work were extremely friendly and did a great job. Nick was the lead installer and he was excellent, knew what he was doing and knocked it out like a proper pro.

Sammy with Swaim Electric came out on this 103 degree 4th of July holiday, got my AC running in 5…read moreminutes. He was super nice too!!! I thank you but my German shepherd thanks you even more!

I recently purchased an electric vehicle (EV) and was looking to get a home charger installed. Duke…read moreEnergy has an EV charger prep program to get reimbursed for preparing your home or garage with said charger. They will reimburse up to $1,133. After extensively asking Duke all the questions to get this reimbursement, I asked for a list of contractors they have worked with. They gave me a list of 5+ electric companies. Go Green was the 3rd one I called and the only one that answered. Right away, they showed me elevated service. I explained the situation to them and they offered a free consultation to come check out my garage and give me an estimate for the EV charger installation. The very next week, Richie, the technician, came out and met with my husband to check out the space. The first estimate was a little more than what we wanted to spend (with one expensive part being the cost of the surge protector). My husband asked if we could provide the surge protector would Go Green supply the labor for installation. Richie said they could do that and also that he will come up with 5 different customizations of estimates based on different services and promotions. Richie left and within a few hours, the estimates were in my email inbox. I ended up choosing one of the mid-level ones and signed the invoice ocking in the price. Go Green had to order some parts so installation happened a little over 2 weeks later. Richie was the technician for installation too. It took him and his partner a little over 2 hours to install the charger. The city also needed to approve the charger so Richie said Go Green would handle the communication with them so they could come out. I did put in a request with him for a certain day and the city was able to accommodate. Once I received all my documents (the proof of EV registration, my paid invoice, and the approved permit), I applied for Duke's EV charger prep program. I was rejected about a week-ish later for not having an itemized invoice up to their standards. I immediately called Go Green and told them what happened and within the hour, they emailed me a new invoice which I re-submitted to Duke. Two weeks later, Duke emailed me approval for the program and two weeks after that, I received my check in the mail. This is a long review, but I wanted to explain the full process of working with Go Green to get approved for the EV charger prep program. I cannot recommend them enough. They are efficient and professional. I am extremely happy with their work!

The technician I had months ago did an exceptional job. Phenomenal even…read more However, today the customer service team needs an overhaul. Their communication with customers is subpar, at best. I scheduled an appointment around 9am. By 4pm I had to call and ask where the technicians were because not one "customer service" or "dispatcher" called to provide an update until after I called them. All they can do is say they understand, and couldn't even guarantee they could have me a technician the next day. As a customer I would like to think their service would be better. Not to mention HVAC is not cheap, so this is certainly not a "get what you pay for" quality review. At least offer compensation for your failure to deliver.

My furnace went out just before Christmas and Strouth was out within 24 hours to look at it. The…read moretechnician was very professional and gave me a very reasonable bid to replace the furnace. It is 20 years old and I'm not surprised it needs to be replaced. Unfortunately, my home warranty company is saying their guy has to certify that it's not fixable so Strouth is on hold right now. I hope I can get this straightened out and use Strouth to do the install as I felt they were very responsive and up front with me. They also told me the old system was for a house much bigger than mine and I didn't need that big of a system. No reason to waste power on an over-sized unit.

Matt and his folks are great! Very dependable and arrive when they say. That's a big deal in NC!…read moreThey know the hvac industry, and put in a Trane gas pack and all new ductwork! Now, we don't smell cigarette smoke when the blower is on. They do a great job at service after the sale, too.