When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

United Water Restoration sent job manager Nick to assess our damage…read more *Quick response time *HONEST evaluation *Offered several solutions to fit our budget *No upselling *Thanks so much, Nick! *****Highly Recommend

Called for an estimate of clean/"Scotch Guard" for our new love-seat. Quoted $69 for both. Made an…read moreappointment. 8-12, Monday. Servicemen arrived at 8ish. Stated that the cleaning, and variety/brand of protectant would alter the price. He did speak quite quickly, and as they were starting the job, he was quoting a higher and higher estimate, while scribbling down on a piece of paper, with a pen that did not work. Our inquiry included doing our car, which, over the phone was quoted at about $100.00, which we agreed to, but like the aforementioned re-estimate, increased. from what was quoted to about $169 job, further alterations in cost, turned into a $300.00 total. After we asked him to slow down and break down the "linear footage" and the variety of costs for cleaners/brands, the final charge was $248. The work done was cleaning and protecting. Our loveseat and car interior are essentially new, and clean. in the car, he cleaned so well, that the well-used front seats matched the rarely used back seats. We are more interested in KEEPING it clean with a Scotch Guard-like protectant. If money is no object this company is for you. If you're on a budget or concerned on an accurate estimate, make them slow down, write it down, and answer your questions. End point, we do recommend them highly.

Terrible experience with pro serv team holmes .flood remediation and repair due to dish washer…read moreflood of 1st floor took 3+ months to compete.

They were prompt, responsive and did an excellent job cleaning up my flooded basement and made a…read morevery stressful time much more tolerable. The workers were very friendly and attentive. My valuables were organized and packed in boxes (nothing broken). There were a couple of hiccups which they remedied immediately. Highly recommend.

Do Not Use. Zero stars. Review is long overdue. Unprofessional is putting it mildly. Sub par…read moreworkmanship, will lie to your face. No pride. Disrespect for personal property, stole a piece of jewelry, busted up a leg of a piano, piece disappeared, thought I wouldn't notice it being broken and missing. Promised it would be repaired, and although there were delays getting it fixed due to other personal issues, in the end it never got done, they just lied all along about repairing it. These clowns aren't professional and certainly aren't professional piano movers, and moved a piano around like it was just any other piece of furniture, by its legs rather than using dollys. You are made to feel in your own home that you have to walk on eggshells in how you speak, as these clowns take offense at any language you may use that they feel is personally directed at any one of them, completely misunderstanding you, yet they can perform shoddy workmanship. Electrical outlets were left open and put in crooked and left that way, or with the door molding or trim covering a third of an outlet, so the outlet is left open because they can't even cut the outlet cover for it, either before or after putting the molding up. Not applying a bead of caulking behind a bathroom backsplash not fully along the complete seam, leaving it uncaulked directly behind the faucet, and saying to your face it's ok to leave it like that!!! Just downright lazy and shoddy workmanship. You need to oversee their every move and watch where every cent of your money is going. Will argue with you about what you say was there before. Avoid the hassles and aggravation of dealing with these clowns, by simply not hiring them in the first place. And I agree with another reviewer that said her non moldy stuff was tossed along with moldy stuff that could have been saved and should have been separated correctly. During one of the most stressful times when the clean up crew come first to remove and make piles outside of the good(non moldy, salvegeable), and the bad(moldy), if your not watching every little thing, items will go missing and perfectly good and/or salvageable items will end up in the throw away piles. If you ask where's this or where's that, they will make light of it, not take it seriously because the bottom line for them is to get the job done as quickly as possible, so the restoration crew can come in and cut corners wherever they can, by doing shoddy work and buying the cheapest materials or reusing materials that they deem are good enough so they can line their pockets with more of your money and move on to the next sucker who makes the mistake of hiring them. Don't hire these amateurs who will lie to your face, be disrespectful to you and your personal property, be it sentimental or otherwise, and act like there doing you a favor by showing up.

I highly recommend Prime Mold removal and think they are excellent at what they do. We have had…read moreseveral major water damage incidents including a pipe leak from our next door neighbors and an extension roof leak which in both cases affected multiple levels and caused significant damage to our three story brownstone. The Prime Mold team is highly professional and deconstructed, completed mold remediation and restored ceilings and walls including drywall, plaster and painting that had been stripped down to the brick. They take unusual pride and put great effort into their work. Thanks to you all -- you're the best! Brad and Valerie Zilbersher

We hired Prime Mold Removal after a burst frozen pipe caused significant water damage throughout…read moreour home (attic, primary bedroom suite, living room, and basement). Mike responded immediately and was on-site the next day to assess the situation. His professionalism, transparency, and clear communication made it easy to move forward with confidence. Mike, Simon, and their team were outstanding from start to finish. They completed the water mitigation and mold remediation in just three days--impressive given the scope of the damage. The crew was highly skilled, respectful of our home, and extremely detail-oriented. They protected our belongings, kept the work areas contained, and thoroughly cleaned up at the end of each day. Communication was excellent throughout. Mike also provided prompt, detailed documentation for insurance, which made the claims process much smoother. While insurance approvals took time (outside their control), once cleared, the rebuild was completed in only three weeks--far faster than expected. Even minor finishing details were handled quickly and without issue. Prime Mold Removal exceeded our expectations across the board. If you're dealing with water damage, mold, or need reconstruction, I highly recommend them without hesitation.

Jason and Craig are rock stars…read more Several months after we moved into our new house, we had a bad storm that caused water damage inside and we expected the largest nightmare possible navigating the insurance landscape and, having a 2 year old, the logistics of going first through a mitigation process (i.e., drying out and removing old insulation), waiting 2 weeks, and then doing it all over again for the reconstruction. However, Jason and Craig made the entire situation as stressfree and straightforward as it could be. Jason kept everything moving from a scheduling standpoint to accommodate our move back and forth, with the job ultimately ending a day ahead of schedule. He was also very helpful in explaining and helping to navigate the insurance process. Craig ran point for the crew; their clean work habits and attention to detail made them true standouts in my mind. Not only did they put everything back where it was before the whole thing started, but they went above and beyond, doing the little things to ensure the house we were moving back to looked like the home we left (e.g., caulking the baseboard heaters, etc.) All in all, they took a situation I was expecting to be a 2 and turned it into a 10. Can't recommend Elite highly enough and will certainly be calling Jason and Craig back if I ever need anything else done!

When a hot water pipe burst over a weekend, our trusted plumber recommended Elite. They came to…read morethe house promptly and set up fans and air scrubbers to address potential mold. They worked well past 9:00 pm. When the crew returned the next day, they took multiple water readings and removed the drywall that was too soaked to keep in place. They added fans, carted the damaged items to a tarp they set up so the insurance adjustor could view the items, and sealed up the second room that had mold. Everyone was prompt and professional, and they worked quickly and with care. I would definitely recommend Elite.