I came here the first time with my iphone 4 to have the screen replaced which I felt was a simple…read moreenough job. I dropped it off and came back at the designated time only to be told that my home button was not functioning. They said that I probably brought it to them broken (which is untrue since I was using the phone up until I dropped it off) but that they would fix it anyways because they neglected to check it when I dropped it off. 3 full days later I get a call to pick up my newly non-cracked phone. About a week later, upon trying to use the camera for the first time I discovered that the phones flash had mysteriously stopped working. Fast forward to last week, my boyfriend dropped my Nexus 4 and cracked the screen. He does some research and finds that the only place in town with the right parts is Full Bars on the Westside. Without telling me, he brings it down for repairs. Of course they don't have it done by the designated time and even made him wait in the lobby for almost an hour before saying "just come back later". I received the shiny repaired phone then had a rather unpleasant time when I received my first call. The proximity sensor believed that my head was always near the phone and prevented me from ending calls or accessing the screen. After some research and a skilled tech hand, we dismantled it to find that they put the gasket on backwards around the sensor. On top of that, the Nexus 4 repair costs were nearly $200. Never...again...

If you like to have your time wasted, throw your money away, have your phone returned more broke…read morethan before , have good working parts replaced tp up the price, be called a liar, be refered to as "Bro," and be hung up on, this is your shop! Don't bother with this place. I'm sure there are WAY better guys out there than these clowns. You can also look them up on the Better Buisness Bureau and see a big fat "F" on their grade.

We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

They were very friendly and helpful! I highly recommend them for any work you need done!read more

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man

Sent request on phone issue after an update. (Would no longer go into airplane mode) Received a…read morequick reply with the exact solution. Free! Awesome! Will definitely remember your company name and recommend you to others. Thank you!

Super fast replies when I reached out and he did a great job on my phone! I had multiple cracks in…read morethe screen and he fixed it within the hour!

A good friend of mine recommended Cloud 9 in Santa Fe. I called to get my 2015 mac pro laptop…read morebattery replaced (battery life was very bad from being old). Parts were ordered, and I could drop it off pretty much anytime. The service was quick and easy, and my laptop works great! Price was super reasonable. Very happy with it. Would recommend!!

Only sell products that fit the right phone don't just stick five or six screen protectors on…read morehoping they wouldn't bubble.

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.

So I am amazed that it gets such "great reviews" on Yelp and Google. I think the reviews are not…read moreaccurate in my opinion from a Yelp ELITE member who takes her reviews VERY seriously. I would give it no stars if I could. Let me provide you with some details, so you know my review is actually accurate, unlike these reviews posted here, which I wouldn't trust. I dropped my son's phone off on 12/13/2018 and got it back FINALLY on 1/3/2019, nearly a month later. I made NINE trips to the store and countless phone calls. I have a picture of the receipt for proof because I put down a deposit when I dropped it off. After I didn't hear anything for four or five days after dropping off my son's phone, and he was getting restless for his phone, I made a phone call to them, I was told that the screen they repaired was damaged and they "were about to call me" and they had to return the screen to the original manufacturer and had to reorder the part, so they would let me know when it would be back in. I was told it would be early the following week, which was getting close to Christmas. On the following week, when I didn't hear anything from the store, I tried calling multiple times, the phone would just ring and ring, even though Google said they were open and so did Yelp. I went by the store to find a "CLOSED" randomly up even though it was operational hours. I tried calling the following day, again, no answer, the voicemail was the standard voicemail, stating their regular operational hours, so they should have been open, but this time, I came by to see that they had their "OPEN" sign up but their doors were locked and they had a sign that said, "Happy Holidays" and said they were closed until 12/27. WOW! Thanks for telling me!!!! I then, made another trip on 12/28/2018 - also closed. They also didn't repair my son's phone at all - they weren't able to repair it but gave me half of my deposit back, which again, not pleased. So, I lost three weeks, countless trips to see them, suffered a lot of stress and lost $70 plus all the gas of getting there and back. I will NEVER go there again. I hope they close their doors forever and I wouldn't trust any reviews on here that are generic, that don't list specifics. BE CAREFUL.

This place is the absolute best! Daniel, the store owner, fixed my cracked iPhone 6s screen in ten…read moreminutes flat and did a superb job. My screen now looks and feels like it did when I first bought it. This store also has a nice selection of phone cases for a variety of phone types. I got a nice discount for buying the case in store along with the repair. There are nice comfy chairs you can sit in while you wait for your repair, and good AC too! All in all, based on the wonderful customer service, the excellent tech skills, and the nice clean decor, I would highly recommend this shop for a cracked iphone screen. A+!!

DO NOT GO HERE. You will get scammed!…read more We will be filing a consumer protection complaint with the NM Attorney General. Here's the link for anyone who has had a bad experience to submbit a complaint: https://secure.nmdoj.gov/ecs They break your phone, ignore you for weeks, and refuse refunds. They replaced my screen on July 4th but the under-display fingerprint sensor no longer worked. I took it back a week later, was told they'd order a new part and replace the screen, AGAIN, and call me when it came in. I waited 3 weeks, called 3 times, no response. Returned to the store August 1st for a refund but they refused for the following reasons: 1: They claimed they couldn't calibrate the sensor because they aren't allowed to touch customer fingerprints. (The Google calibration tool uses a rubber piece, not a finger) #2: They openly admitted they install cheap aftermarket screens that "don't like to calibrate." #3: They claimed the screen and fingerprint sensor are separate issues. On a Pixel 7, the sensor is built directly into the screen assembly. #4: They told me it was my job as the customer to do the hardware calibration myself. They install cheap, incompatible parts, ignore your attempts to contact them, expect the customer to accept a new screen with non-working biometrics, and refuse to refund. Transcript available for reference to anyone who would like.

Coolest most reasonable brothers on the planet. Good business and knowledgeable. Great prices. Z…read moreand Mo will treat you right!