Great job as always. When I put my dogs in the car one of them managed to lock the car with the key…read moreinside. Andy went above and beyond and helped unlock my car.

Lost a dog and has done nothing to address it or made a statement to counteract the claim. No…read moreapology has been made. No assistance. Report this business. Take it down before it's someone else's fur baby!

When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend…read morePSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go.

WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

I had an amazing experience bringing my dog Ase in for a nail trim! The staff was so kind, patient,…read moreand gentle, making my dog feel completely at ease throughout the entire visit. They handled everything with such care and professionalism, and the nail trim was done quickly and perfectly. It's clear they truly care about the animals they work with. I'm so grateful for the wonderful service and will definitely be coming back. Highly recommend!

Was a great place and recommended by the overwhelming majority of people whom we asked. I…read moreunderstand it is now under new ownership. We had a great experience our first visit under the new ownership but as of this week, we've called three times to schedule a groom and no one has extended the professional courtesy of a return call. Sorry but customer service still matters. We'll take our business elsewhere.

I now see that it's not just me and this has been going on since the store opened. (See all 2-star…read morereviews and bellow, some 3-star) WHY do they post instore & on their website as well as having a sign "salon walk-in services" when you walk in the door 2-6 Yappy Hour, Mon-Fri! CLEARLY, they don't understand the concept of "walk-in service" NOT requiring an appointment!!! I've have tried to 3x's this year (its April) to get my dog in during yappy hour and the first time no one was there-they were closed-shut down/lights off and everything. The manager on duty opened up the salon and did her nails himself. However, no real apology, just that he had to manage his employee hours & it was slow. It was 5pm! I even left work to get there during Yappy Hour. The second time I had an appointment for 1 of my dogs and was going to bring the other back when they were finished just to get her nails trimmed. I was told they wouldn't be able to get her in because they were booked... It states you provide WALK-IN services on the sign I just passed! Today the third attempt since they told me to try back during the week and today was Tuesday, I go in at 5:20pm and was meant by Andrienna who was quite rude and unforgiving. She made it clear that I had to make an appointment regardless of what your store sign states, and that they had already closed everything down and were leaving... EXTREMLY unprofessional and definitely not a customer service centered business. Again, no empathy, no apology, just attitude like I was disgusting her. DO BETTER PETSMART!!!!!!!!!!!!!! I will be reposting this to as many places as I can. UNACCEPTABLE!!!

The store is clean and the fish tanks are some of the best looking among the local pet stores. The…read morestaff is caring and always smiling. It's in a convenient location and not typically too busy. Their biggest downfall is not carrying prescription pet food, but this is only because they do not have a Banfield Vet onsite.

We've used Woof Gang Bakery & Grooming a few times for Luna, mainly for baths and the occasional…read moretreat stop. I will say -- it can be very hard to get an appointment for a bath. They tend to book up quickly, so you definitely have to plan ahead. That said, the one time we did get her in, they did a really nice job. She came back clean, smelling great, and the service itself was pretty quick, which we appreciated. We also love popping in just for their bakery treats. They make their goodies from scratch with healthier ingredients, which makes you feel a little better about spoiling your pup. Luna always gets excited when we walk in. Overall, great quality service and adorable treats -- just be prepared to book grooming appointments in advance.

Bad experience for our puppy. Won't go back. Found a different place. Took a few times of getting…read moreher groomed that we finally got her under control.

I had a similar experience as one of the other reviewers. I have an older golden retriever who has…read morebad hips. I was instructed to bring him in at 9am when they opened, and waited and waited all day. They didn't call me until 5 o'clock and the girl in the back wasn't even done grooming him when I arrived. I had to help her hold him up because he was cooped up in a cage that was too small for him FOR THE ENTIRE DAY and his legs were so sore he couldn't even stand up. When I brought my dog in I had to help the lady put him in the small cage, she even remarked she couldn't have done it herself. I asked how long it would be and she said he would be done around lunchtime so I didn't worry that he would be in there too long. In my personal opinion, it's not animal abuse to keep a dog in a crate/cage, but if an animal can't turn around inside the crate it's way too small and keeping them in there for 8 hours is animal abuse. This place should be shut down for cruelty to animals. I had to literally carry my 100lb golden out of there because he couldn't walk and do it himself. I'm disgusted with these people and would never recommend anyone to go there. Avoid Village Groomer like the plague it is!

They know how to cut my Bedlington and handle her, she's a bit of a grumpy old lady and doesn't…read morelike other dogs very much. Beautiful cut , clean salon, and reasonable pricing . Plus sometimes there is the most wonderful hairless cat to greet you !

I can't recommend K9 Valley Ranch enough!!! I brought my 13 year old pitty, Blueberry, to Ben and…read moreHadas for pulling issues while on leash. It was very apparent that Ben was extremely competent given how well their dogs are trained and as they walked me through the process, I knew Blueberry and I were in professional, compassionate hands. By the time she left, my grumpy old lady was all smiles and tail wags. I will absolutely be bringing my dog back and would recommend them to anyone who loves their dog!

We have had the privilege to have Abby as our Dogs Care Giver! I broke my back in January, 2019,…read moreand thru Yelp found her awesome service. Having two Doodles who were use to walking every day, South Paw was our Blessing. Abby was prompt and our Doodles knew when she messaged she was on the way. She is an animal person and knows exactly how to handle them. We are grateful and blessed to have Abby's assistances when we need help with our Doodles.

If your looking for someone who loves animals and treats them like family you found your place! One…read moreon one attention, experienced vet tech, flexible hours, reasonable rates. Your pets will be given the best care!