Administrative staff hold poor attitudes and there is little to no follow-up with client. I have made multiple requests, some as simple as information on refills. I am always left with "hold please", "I will take a message and they'll call back", or "the doctor is out of the office; I doubt the nurse practitioner will help, but I'll see". The providers DO NOT follow-up. It is best to schedule an appointment for ANY and ALL information needed, then hope that the appointment is not pushed back or the person you're meeting with is who you actually requested to see. Very disappointing, but we live and learn. I will recommend other options moving forward, as well as pursue a new clinic. Best. read more

I have been hanging on to this for too long and the best way I think to move on would be to let this out here. I was going to this OB for a long time due to the convenience of location and because I liked Sarah a lot. My views changed when I called to make an emergency appointment that I guess only Etemadi handles. The staff got me in pretty quick (which was nice)-- I need to preface this with while I am not thrilled with the circumstances, I know those are not Etemadi's fault. My issues come with how she handled the situation. I came in for consistent bleeding and a bit of pain. I've seen a primary for this already and my primary told me it was stress. I tell Etemadi I don't care for that answer, I understand that I am planning a wedding and that is stressful but I'd like to be checked. She does no checking, she tells me "you're in your 20's, it's just stress." I push a bit further, she tells me I should get an ultrasound but that their tech isn't there today. And sends me on my way. Doesn't set up an appointment. Doesn't tell me to call back and make one. Writes me off. A day or two later my symptoms are worse. I call back, staff say Etemadi isn't there but they can get me in for an ultrasound the following day. I wait over an hour to be seen but I'm fine with it since they penciled me in, and also that I wait at least 45 mins here for regular visits anyway. I come in, the tech is wonderful. Nice, and does a great job. But, I have polyps on my uterus and cysts on my ovary. Etemadi isn't there so I don't get anymore info. At this point I am set to leave in a couple of days to get married in Wyoming, and then road trip across the US for my honeymoon. As you can imagine, my stress is now times 100. Now I've been written off and something *is* wrong. What do I do? Staff can't tell me. So I wait. And wait. And surprisingly, Etemadi does call me (the day before I'm set to leave) and tells me that I have polyps and they seriously need to be removed and she can get me in in like a week and a half or whatever. I tell her for the thousandth time that I am getting married and this is all paid for, so I need to know how serious this is. Can I get married still? Should I cancel it and my honeymoon? Is this life threatening? Her response is "ohh.. just, you have to be careful." Okay, what does that mean? Can I go? "Just be careful." So I am upset obviously, and I ask her to tell me what she means by "be careful." To which she replies again with be careful. Can I sit in a car for hours? Go hiking far away from hospitals? Kayak? "Be careful." I ask if i push my wedding back a bit if we can do this before we go. She says no and that she is going on vacation. I ask if Sarah can do it, the answer is no. She tells me, "I didn't mean to make you upset but these things happen, you just deal with it." Thank you so much for your comforting words of wisdom. By the time the convo is done I have more qts than answers. She left me in limbo. I called South Shore to see if they could do the surgery early, they say no. I call various OB's, and also no. Finally I call my insurance provided 24 hour nurse line and she is the only person to help me with answers. I was glad to know I could go and not worry and deal with this when I get home. I still bled for the entirety of my wedding, and honeymoon, which was fantastic and maybe could've been avoided had someone listened, but I'm over that. (the bears can smell their menstruation) Flash forward to surgery day, Etemadi is great in the hospital and does the surgery just fine. I start to really want to forgive her, especially because she's apologized to me by this point. They call me a few days later to set up an appointment to come in to discuss my results. Usually when I have results, if they're fine I am told over the phone. I ask and they tell me they can't discuss my results over the phone and I need to come back in. So now I worry for a week until I can come in. I wait my usual 45 minutes to be seen and told that everything came back normal. Even though I'm frustrated I had to come in for that, of course I'm relieved. And I use this time to let her know that I am still sore on the left side of my abdomen, to which she says: "Your uterus is probably just shifted." That was my breaking point. The "I am done now" moment. Clearly after ALL OF THAT I am STILL not being listened to. And putting more time in for Sarah who is great and wonderful doesn't make sense if she can't help me when something goes wrong. I now see a new OBGYN in Ann Arbor that I drive 40 minutes for, but only wait to be seen for maybe 5. If something is off, she does an ultrasound right there. And I am much happier. And btw, it was a large cyst on the left side. My uterus is positioned perfectly thank you very much. read more

Had my first appointment for my annual with Sarah. She was awesome! Very professional, answered all my questions, and made me feel at ease. The whole staff was very friendly. I waited about an hour (paperwork, etc etc) but I didn't feel rushed even though I was the last patient! Will recommend to anyone! read more

I never felt so comfortable in this type of setting. I have seen Dr. E and Sarah both are great. The office is clean, and tidy.

I actually like dr Etemadi and Sarah however the office staff turned my positive experience into a negative experience and I won't be returning due to being over charged several times I had to call my Insurance provider to find out correct co-pays. due to them over charging all the time and when confronting them about this they said they wouldn't give me my money back just that I would receive a refund after the delivery. So I continued seeing the doctor every week and at every appointment I would have to remind them that I don't have to pay anything because I met my deductible. Then after my 6 week postpartum appointment one of the girls told me I had a refund owe to me and said keep on them it's pretty large amount so that was kinda shady to me. so I call many times to try and get this refund and every-time iwas told a different story first they were waiting for my Insurance to pay for delivery which I Of course I called the insurance they already paid it. Then they were waiting for insurance to paid for my appointment I just had which I call again and my insurance already paid now there saying the person who writes the checks isn't in the office which was two weeks ago and I've called every other day since still hasn't been into the office. Called again today and there not answering my calls which it's 3pm and they close at 5pm . I'm very frustrated that this is how they handle their business because if u need and ultrasound or any medical treatment u have to have the money up front or you they turn you away however they can take my money and wait months and months. read more