These folks took amazing care of my loved one, both times we were here, from Expert surgeons to…read moreknowledgeable specialty and ER staff & doctors to the nurses on the floor. Cardiologists and support staff were so good at making sure we understood the seriousness and treatment options of the condition. In Feb, the GRS staff and nursing care was again, top notch. Would recommend to anyone seeking trans care. All echelons of the care teams are so mindful of not only the patient's needs, but also quite kind to the patient's support person, which was unexpected, but very appreciated during stressful circumstances.

They have you waiting forever! They have rooms that aren't rooms on the hallways. A they have…read morenumber and call it room. The staff was nice but everything took a long time before x rays or anything. It's not urgent care it's an emergency.

First time here, walked-in with the lab order. Clean and well maintained facility. They have family…read morepractice and other specialists on the same building. Temperature was taken at the entrance and masks were mandatory. Took token and waited in the lobby to be called. The check-in process was smooth. The reception staff was polite and welcoming. All the Patients for Radiology, lab and Urgent care were seated in the same lobby maintaining distance. The waiting area was full on a weekday morning. Waited to call my name for the lab work and the wait was forever. They were extremly slow and took nearly 1 hour to be called. But lab work was quick, done in 2 minutes. RN I encountered was helpful and prompt with the care. I hardly felt a poke, she was warm and pleasant.

You are sick but not quite sick enough for an ER. It is a Saturday morning and your doc is of…read morecourse not in the office, the doc on his service is useless. What is a girl to do? Come to the urgent care here at SJM Canton. This is a great place for that kind of situation. I have been here several times myself and always get great care. My fave doc in here is Dr Gupta, who clearly knows his stuff. You do not get to request though, you get who you get. Wait times can vary but they are nowhere near what you will encounter at St Joes, U of M or St Marys. Besides I think ERs are meant for clear emergencies and so that is what I use them for. My raging sinus infections, bronchitis, strep, UTIs, stitch/glue worthy cuts, stepping on a embroidery needle or having a twisted ankle can be handled here instead. Anything you cannot wait to be seen for but not ultra serious. If they deem you more serious they will get you in stat at St Joes from here no worries. Generally I am in and out rather quickly, can swing by CVS on my way home and am back resting in bed in no time. They will write notes for work and are great for helping with those things you need a doc for when your doc is not in service. Be warned they are super pokey about test results and you will probably have to bug them to get any directly. All in all though a good place.

Was here with my husband for a few days and felt extremely well cared for from the ladies who…read morechecked us in at the ER to the transport who helped us to a whole different building (we parked in the wrong place) when he was discharged. We're blessed to have had few medical issues in our life, so in a stressful and unfamiliar situation, the Neuro staff in Webber 4 was INCREDIBLE. Nurses, Residents, security, food-delivery, techs, EVERYONE on deck was very sweet, friendly and great about answering questions and helping us understand the process, and also share some more casual conversation with us too :) Hospitals are inherently stressful and I can't imagine what the staff has to go through on a daily basis. Yes, occasionally wait times were a bit long, but keep in mind where you're at and all of the other people who need help too. We never felt forgotten or uncared for- and we know that's not always the case! Would recommend Harper to friends in an instant.

Absolutely. This information is important and should be **added to the formal complaint**. I will…read moreword it clearly and professionally while making sure the seriousness of what Jennifer experienced is not lost. Dear Hospital Administration and Patient Relations, I am writing to make a formal complaint regarding the care and treatment of my sister, **Jennifer Bowers**, who is currently a patient at Detroit Receiving Hospital in Detroit, Michigan. I am extremely concerned about the repeated treatment Jennifer has experienced while under the care of your facility. Jennifer has significant limitations and requires assistance with certain aspects of her personal care. She has reported several incidents that raise serious concerns regarding her dignity, basic care, responsiveness to her needs, privacy, and the manner in which she has been treated by members of the nursing staff and PCAs. Jennifer first contacted me and informed me that she had been left sitting in her own urine for approximately **one hour and twenty-two minutes** without receiving assistance. I was extremely concerned and immediately contacted the hospital to address the situation. When I attempted to identify the staff members responsible for her care, I discovered that there was **no information written on the board in her room identifying her nurse, PCA, or other staff members responsible for her care**. This left Jennifer without knowing who she was supposed to contact or ask for when she needed assistance. I contacted the hospital and requested to speak with the nurse and the PCA assigned to Jennifer's room. During this process, I spoke with a PCA named **Tink**. I specifically asked Tink for the name and contact information of the **charge nurse** and requested an opportunity to speak with the charge nurse so that I could formally address my concerns. However, I was **never provided with the charge nurse's information**, and I was **never given the opportunity to speak with the charge nurse**. Approximately **four hours passed**, yet I still did not receive the requested information or an opportunity to speak with the charge nurse regarding these serious concerns. In addition, Jennifer has repeatedly reported being hungry between meals and requesting snacks or something additional to eat. On one occasion, she repeatedly asked staff for something to eat and waited approximately **40 minutes** while continuing to ask for assistance. She was repeatedly told or led to believe that someone would bring her something, but no food was brought to her, and eventually she gave up asking. The following day, Jennifer asked her RN whether there was anything available for her to eat because she was hungry. At first, the nurse indicated that she did not think there was anything available. However, after checking, the nurse was able to find and bring Jennifer something to eat. Jennifer reports that this situation continued. She repeatedly requested snacks between meals because she was very hungry, but her requests were often ignored or not answered. One incident in particular was extremely upsetting to Jennifer. At approximately **2:19 a.m.**, Jennifer woke up and observed a male RN caring for another patient. Jennifer states that she watched as the other patient requested items such as graham crackers, Jell-O, juice, coffee, and additional snacks, and the nurse repeatedly brought those items to that patient. Jennifer states that she also requested something to eat and asked whether snacks were available. At one point, the other patient even asked the nurse if he could bring Jennifer something. According to Jennifer, **nothing was brought to her**, while the other patient continued receiving food and snacks throughout the night. Jennifer felt that she was being treated differently and that her needs were being ignored. Jennifer is also extremely upset about an incident involving her privacy and dignity. Jennifer has explained that she sometimes does not wear clothing while lying in bed because she becomes very hot. She states that members of the nursing staff and PCAs were aware of this. Jennifer had someone come to visit her, but she states that no one informed her that she had visitors before they entered the room. As a result, her visitors came into the room and saw her naked. Jennifer was extremely upset and embarrassed by this incident. Jennifer also described an incident in which a PCA was cleaning her but did not properly cover her to protect her privacy. Jennifer asked the PCA to pull the privacy curtain or otherwise make sure that people could not see her exposed. Jennifer states that the PCA responded by saying, in substance, that no one could see her. Jennifer explained that this was not the point. She was concerned that someone, including a male staff member or another person passing by, could see her exposed. Jennifer has a **muscle disease** and told the PCA that she was unable to properly clean herself and required assistance.

My experience at DMC Sinai-Grace Hospital was deeply disappointing and, frankly, unacceptable. From…read morethe moment I was admitted, it became clear that patient care was not a priority. The staff appeared disorganized, unresponsive, and in some cases dismissive of concerns that should have been taken seriously. One of the most alarming issues was the complete lack of basic comfort and proper facilities. The heating and cooling system in my room was not working, leaving the environment extremely uncomfortable for an extended period of time. In a healthcare setting, where patients are already vulnerable, this is simply inexcusable. Even more concerning was the level of neglect I experienced. After being admitted, I was not properly attended to--I was not fed in a timely manner and went far too long without being seen by a doctor. Being left without proper medical attention after admission is not just frustrating, it raises serious concerns about patient safety and standards of care. Communication throughout my stay was poor. I had to repeatedly ask for updates and basic information about my condition and care plan, often with little to no response. Call buttons went unanswered for long stretches, and requests for assistance were delayed or ignored. Additionally, the overall environment did not feel clean or well-maintained, which only added to the discomfort and concern. For reference, the hospital's contact information is: DMC Sinai-Grace Hospital +1 (313) 966-3300 6071 W Outer Dr Detroit, MI 48235 United States I understand that hospitals can be busy, but there is no excuse for the lack of professionalism, empathy, and basic standards of care I experienced. I would strongly urge others to think twice before seeking care here.

These people that are your first point of contact in ER need some customer service training really…read morereally really bad... they act like the patients or care givers shouldn't be asking them nothing...I so sick of this, unfortunately I have no other choice right now...but boy when I can ... I done with these rude ass workers

I had to take my granddaughter there for a dog bite. They were very clean and nice. I would go…read moreagain.

This hospital has gone down hill so much. The wait times are absolutely ridiculous and the staff is…read moregarbage. Still waiting to be seen after 3 hours and the only things that have been done is vitals taken 2 times since arriving. The staff haven't been helpful and been on their phones at the front desk. All 5 of the staff members just sitting there with a waiting room full of people. There is no urgency to anything from any of the staff. If I could give them a 0 star rating I would. To wait this long in an emergency room is absolutely atrocious. This is only 1 of many horror stories I could tell of this egregious facilities.

I was admitted to St. John on the upcoming coldest and bad weather days in January 2026. I was on…read morethe second floor, which I found they had boiler problems. My first night I was cold and freezing, around midnight I call for the CNA, when she came she had a heater in her hand. I had to have a heater in my room to keep warm. Besides that as for as my care was still top level. I even like the doctor team, they was so nice to me and they seem so concerned about my care. The night I was admitted I hadn't anything to eat all day, the kitchen was closed but the aid gave me some graham crackers and she wasn't stingy with them, she gave me like 12 of them to satisfy me till morning. I was very impressed with their ordering system where you can order your food through an app on your phone, and you put in your times for each meal. Everything was perfect plus they said it was chef prepared, it went way beyond what I expected. Every meal was good. I have pics to show. I was being prepared to go to a therapy place, this was the first time I ever prayed to God to let my insurance authorize it 3 days later , so I could get a breakfast omelet before I leave I have never wanted to stay in the hospital but I prayed and he granted, in actual my insurance didn't approve til four days later.

Currently in triage and everyone is acting like it's a party. Barely any of the patients are being…read moreseen because the employees are walking around dropping the f-bomb. So unprofessional. How can sick people get better when it's a frat party

My son has a serious mental illness. The staff at Stonecrest treat him with respect. They provide…read morecounseling for him and the right amount of medication enabling him to function properly. When he has a psychotic breakdown I prefer Stonecrest as opposed to other hospitals.

This is Psych Hospital--expect: No cosistency, each staff…read morehas different expectations for patients, and especially consider when you arrive (generally traumatized) NOTHING is explained to you. You are expect to 'follow others'. If you ask the staff how do I know who to contact for what? who is SW? It takes forever to get info. Absolutely no way to get exercise; if you want to walk the halls, it's only about 30 yard. Often were out of tops/lotion....basic needs.

Man, let me tell you -- Dr. Noah Stern is that ENT. No extra talking, no rushing you out the room,…read moreno guessing. He actually listens, breaks everything down so you understand it, and treats you like a real person, not just another appointment on the schedule. I've been to plenty of doctors who act like they're doing you a favor just by walking in. Dr. Stern ain't like that. He's calm, patient, and you can tell he knows his craft. The way he explains things makes you feel confident you're in the right hands. And when he checks something, he checks it properly -- thorough from start to finish. If you want an ENT who's professional but still down‑to‑earth, someone who actually cares about getting you right, Dr. Stern is the one. Certified solid. Wouldn't go anywhere else.

Everything from toilet seat so Loose fell…read moreOff the toilet Two separate PCA workers disrespected/ harassed stressed me and when I complained 3 hours after being in room my second dose of pain medicine was withheld for over 3 hours after complaining to head nurse I got dose a hour later then another pca comes in and does the same Disrespect absolutely no reason for there hate bigotry and disrespect they deserve To be fired!dont come to this hospital go anywhere else elsewhere cant honestly be this bad For a neck fusion and needed to stay because of its Such a serious situation but instead I got to live in extreme high blood Pressure for over 6 hours before I was given any blood pressure meds regardless asking for them over and over and over I take every night and had to demand to leave the hospital before I was given them with over 5 bp tests and it was extreme high each time I was Cause undue stress because I complained not once but two times the iv bag ran dry and was filling my vein with air until it exploded my vein like a ballon PCA Barbara Davis should be fired for her hateful Bigotry

We were here twice last year when my husband's mom wasn't feeling well. We were here last week when…read morehis niece gave birth. Both times they took really good care of the patients. The only complaint my mother in law had was that the food was blah, lol. We had to bring her food from outside establishments, which the doctor ok'd. The facility is clean and huge. The people working there are nice. They have a decent sized parking lot that's free to park in.

Terrible customer service had a referral from my doctors office to set up and appointment to come…read morethere ,all I got is the run around instead of them calling the doctors office for further clarification I got talk to like a pice of shit so I looked up there reviews which explains it all unprofessional CSR

Nurse and NP were extremely friendly in their walk in appointment area for work physicals. The…read morewait time was minimal. Not many places that you see everyone smiling while working anymore.