Although I did not use their complete service, I was able to simply rent a couple dehumidifiers and…read morefans. I was surprised that they had a water cleanup service for us who want to do it ourselves. They are highly recommended!! George

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On time, honest, great work. Fixed my door issue fast. Great communication, highly recommend!read more

Supervisor Technician (Charles) is phenomenal and very informative. I had a couple of maintenance…read morerequests during my move in orientation and he handled them immediately by resolving it himself. The home is equipped with additional features like a resident app to control door locks, HVAC, maintenance requests, rent payments; very convenient. The rent includes Water, Trash, Sewer & Spectrum. I scored my experience 3 stars bc I am spammed with a survey request for every single thing possible. The move in process was simple but overwhelming with so many texts and emails. It was impossible to keep up. The home was inspected for cleanliness prior to my move in but had drink/ food splatters on the baseboards and walls from previous tenants. The paint job was incredibly sloppy and unprofessional. It is obvious that they hire cheap/unlicensed contractors to clean and paint. ​

Take my word for it . . . save yourself time, money, and grief. Call Penco Restoration and NOT…read moreServiceMaster TL;DR ServiceMaster ruined my carpet by not drying out my basement, they forgot about me, and they want me to pay them for ruining my carpet. I had a unique circumstance where I had 2 remediation jobs happening at the same time. ServiceMaster was doing one job and Penco Restoration was doing the other. Because I had a very clear comparison, it was obvious that ServiceMaster was screwing things up every step of the way. My water heater leaked. I had it replaced and called ServiceMaster to dry my carpet out. They rented some dehumidifiers and fans (they don't even own their own equipment?) and put them in my basement. After a few days, they came back, rolled up my carpet, cut out the under pad, took their rented equipment, and left. My basement started to smell like wet socks. The weekend came and went. I called them and asked, "hey, when are you guys coming back?" They said, "we aren't . . . your job is done." What!? They had forgotten about me!! So they send someone out. It's kind of amusing they forgot about me, but I'm just glad they're back; I'm tired of my basement being stinky and non-functional. A few days later, the wet sock smell starts to come up the stairs and I'm like, "uhhh . . . I can't have the wet sock smell in my last bit of functional living space," so I call ServiceMaster back. They come out . . . fold the carpet back . . . lo and behold, the carpet is wet and has delaminated. The guy's like, "Uhh, your slab is still wet!! It shouldn't be like this after a water mitigation job." THAT is the ONLY correct thing ServiceMaster got right! He continued, "the carpet was unrolled onto wet slab and it caused it to delaminate." He asked, "have you been running your A/C!? Why is your dehumidifier unplugged!?" And I mean, in a super accusatory way! What!? No, I've been living my life. Nobody told me I needed to contribute to ServiceMaster's water mitigation process!!! We didn't have a partnership here. I hired you to dry my basement out and get it back to working conditions. You didn't. It's not my fault the dehumidifier that ServiceMaster rented was taken out before the slab was dry! It's not my fault that ServiceMaster unrolled a perfectly salvageable carpet over the wet slab (I mean assuming they could deal with the melted rectangle they made). So here I am . . . two jobs going on . . . Penco Restoration dried out my garage and it was BONE DRY. Everything. The whole garage was dry and so was everything in it before they took out the equipment. ServiceMaster removed the equipment they rented before ANYTHING was dry . . . the carpet, the slab, the walls . . . all still damp (and stinky). And, do you think ServiceMaster was like, "hey, sorry we screwed up your job?" No! Absolutely not! I'm like, "guys, you didn't do the job . . . it wasn't done . . . you shouldn't charge me for this." They had an "estimator" email me to tell me that the "franchise owner disagrees with [my] request to waive the balance owed." I have NO IDEA what she told the franchise owner. The franchise owner never contacted me to ask what happened. Heck, it may have never even been escalated. I don't know. Seriously. She's like, "I escalated this to Stephanie." Stephanie's email address is a gmail address! It's not even a company email address! So, you have some employee who's trying to cover up the mistakes ServiceMaster made by telling the owner who knows what and the owner isn't like, "hmmm, I wonder if there's more to the story." The owner just says, "tell him we may put a lien on his home and tell him there'll be additional fees that go along with it. Oh, while you're at it, tell him it's industry standard to unroll perfectly good carpet on top of wet slab and that it's pretty normal for us to leave the basement wet while mold grows in it because we accidentally forgot the job wasn't done yet and left it stinky for a bunch of days." It's like a cartoon.

From the owner: Welcome to ServiceMaster by LoveJoy! Since 1999, ServiceMaster by LoveJoy has been providing…read morebusinesses and homeowners with the highest quality of water and storm damage restoration, fire damage restoration, mold remediation, carpet & upholstery cleaning, deep cleaning, odor removal, biohazard & trauma cleanup, post-construction cleanup, bathroom & kitchen remodeling, drywall & ceiling reconstruction, flooring & roofing replacement, roof tarping, pack-out and storage, and large-loss restoration services in Covington, Conyers, and nearby Georgia areas. We're your go-to guide and comprehensive service provider, and we'll get your life back to normal. Call ServiceMaster by LoveJoy at (770) 787-4777 for more info, or contact us online.

Dealing with Jennifer and trying to get a hold of her, never can get a hold of her she always has…read moreexcuses, but she was fast to take my money ..She does not get the job done right...

We had a leaked in our kitchen area that the plumber fixed, but as we all know they don't put your…read morewalls back. I called Jennifer to see if she can help me with my wall issue. She immediately sent her drywall guy, and restored my wall to its original within two hours! Wow! I am so thankful! Thank you, flood x! I definitely recommend this company!

Parker Young took 3 days to contact us after receiving our claim. We never heard from them until we…read morecalled to discuss the quote they gave us. The written quote was for $10,813 on June 10. A few days later 6/15, they told our claims adjuster they could not do the job for less than $25K. The explanation they gave was the scope of the project was correct but their pricing was wrong. Needless to say we did not deal with this unethical company.

On time, very clean. Work product excellent ! Crews are friendly and always ask if anything needs…read moreaddressed.

Corey at Archer Restoration was extremely helpful and answered all of my questions regarding…read morepossible mold issues in my home . I am very impressed with and greatly appreciate the amount of honesty and integrity he displayed !

Total used-car sales experience. Would definitely not use again or recommend. Wish there was a…read moremitigation service that gave you a fair price and didn't take advantage of the emergency situation to gouge you. Try someone else:

Service is nonexistent. Quality is extremely poor. I value it as complete garbage. I will NEVER…read morelive anywhere owned by these ppl again. We've had problem after problem and they've done nothing or the bare minimum. Water pouring from the ceiling through the walls, electrical fire, roaches are EVERYWHERE they bite us in the night there are so many. I can even prepare food in this place without having them in the food. We had no hot water for almost two weeks. No heat for a week and 5 days and temperatures reached 27 degrees. The wiring is faulty at best. Horrible place. I wouldn't recommend it to my worst enemy. I wouldn't allow a dog to live in these conditions.

They never gave me my deposit back and it's been over a year. These people are thieves and liars.read more