This is the place to go for a good experience Dig Shane,…read morewith his customer's service, 100% This is and will be my place to go for any repairs for my Cruiser. Thanks Shane your the best Sinia

Excellent bike repair shop. The owner does all the repairs himself and ensures top quality parts…read moreand service on every bike he works on! The shop is moving to 153 s Morrissey Blvd in Santa Cruz ca and will be open by the last week of July 2023, maybe sooner. This new location has free parking, and traffic is much lighter than at prior location! Shane is excited about the new location and eager to get back to working on bikes!

Since moving to Santa Cruz, Spokesman is my go-to bike shop! Sales and Service are outstanding!read more

I'm just furious. I bought a $2500 e-bike from them a few months ago, went to change out the…read morepedals, and I find the RH pedal won't come off no matter how long of a wrench I use. Yes, I know it is RH threads, I've been changing pedals since before 1975. They effectively made my bike unrideable.

I have been building out a bike recently and every single time that I am struggling with something…read moreor I need a part they always have me covered and they do their best to have it go really fast and they always have a great attitude over there. I would always recommend this place to anybody that has something going up with their Bike.

I'm short and I have been looking for an E-bike I can lower the seat down enough to touch the…read moreground. I finally found one at Bicycle Trip and it's even a Peach Beach Cruiser, I love this bike Aaron

The guys in the service department went above and beyond to help me find a clicking noise on my…read moreroad bike that was really hard to track down. Huge thanks to Mark, Steve, Kyle, and Chris for helping me throughout the process.

this might be good to know Colon some bike shops will not take any electric bikes such as getting…read moreshot a BS a.k.a. another bike shop. Totally understandable but a center has a slightly better plan and that they will accept bikes that are electric just you have to take the battery out of it before you leave it with them. Too many problems with lithium ion batteries, exploding you know? We live in a very mountain bike, happy town here and one of the places that will fix your bike after you wreck it by bombing down Wilder through postboxes and Engleman's loop is a center cycling. They are often backlogged because people wreck the ride and drop them off here. In my experience as of summer 2025 it was about a 10 day wait to get the bike back but my repairs for damaged brakes was under $100 and that seemed reasonable. We also have a sister store over near Ni Marks, which is another great bicycling area the demonstration Forest.

Bought an e-bike there two years ago and one last week. This is the most customer focused…read morebusinesses I've ever experienced. They spent a lot of time with me on the phone patiently explaining what they had and what the new models would have. They actually called me a week later when the new models arrived. We test drove two bikes and bought one of them.

Fire the salesman! I am a disabled veteran on a walker! He embarrassed me on the sales floor and…read morewouldn't sale me what I came for. There are a lot of E bike outlets don't do business that mistreats disabled veterans!

Fantastic customer service. I should have called to double check they had an item I was looking…read morefor. It wasn't on their inventory sheet but they actually searched high and low to double check and in the end found what I needed. I appreciate their friendly help and recommend them.

After a derailleur melt down at the Sea Otter, i swung by my home shop and my part was in and ready…read morewhen i got there. Always great service

Since having 4 Santa Cuz bikes over the years, it's pretty cool to visit their huge showroom. You…read morecan demo bikes around the store property and down to the trails. Customer service, extremely friendly and super knowledgeable. You pay a hefty price for the bikes and it's clear they're capable to fix anything.

High end, home grown in Santa Cruz, California bike company. Excellent mtn bikes, eMtn bikes and…read moreroad bikes with available testing at local dealers and the Santa Cruz factory. Pay attention to the time frame as I was mistaken on the shorter Saturday hours.

We stopped by for coffee and saw this shop afterwards. We decided to peek in because the kids have…read morebeen wanting new bikes. For an avid bicycling family, this shop has many high end bikes to choose from. They even had Specialty and Woom bicycles in kid sizes. The staff left us alone to explore their shop and admire the bikes before asking if we needed help. They also had clothes and a nice selection of sunglasses. Unfortunately, for the style I liked, they only had the demo left. They offered to ask their other store or order one, but I wouldn't be able to come back for awhile, so I had to sadly decline.

Dan and the crew are the best. We did a full day of e-MTB…read morein the area, and they set us up for a great day of fun.

Thank you so much to the crew at SCCS. They researched my warranty to get me the best price on a…read morenew motor. Then on the second ride on the new motor, the rear hubshell gave out while on remote trail. I only had to push my bike uphill, everything else worked and I could coast on the downhill sections. If you know,... a new hubshell is equal to, just get a whole new wheel. The crew know me, I'm a disabled veteran on a fixed income. Mountain biking helps with the PTSD. Anyway, they are getting me the best price they can, and one mechanic will donate his time to complete the repair. They are a great group of people and really look out for us veterans. While my bike is in the shop, they are loaning me a bike to ride with the @veteransmtb (instagram) group of US Veterans on 3/21. THANK YOU SCCS.

Purchased my Specialized Vero February of 2025 & had over 600 miles on it by September of 2025, not…read moretoo many, but a good an out for just riding locally. I had four occasions that my chain would detached while riding, sometimes at night & in the middle of know where, & once during the day which was more doable. However, the fact that it happened time & time again was absolutely ridiculous & flustering beyond belief. Now this is where it gets good for a five star review! Eric was the man & among others who fixed my bike, yet James was the man who was on top of it all! I seriously appreciate his communication, trail & errors with fixing the bike, maxing out each idea to figure out what the heck is going on with my bikes chain. He ended up change my chain to a new one, changed the gears, which both were like butter after they worked on it! LOVED THE NEW DRIVE OF SWITCHING GEARS. He also changed out another mechanism & don't recall the name of it. Nonetheless, my bike rides even better than when I first bought it & cannot thank Eric & James for their work ethic & costing me zero dollars, because of the warranty. Nevermore, I hope Specialized reimburse the business since they had many faults with their products. Not sure the brands they used on my bike, but I am a HAPPY CAMPER now! Thank you all for making it right!

The people that prepare bikes for people who really need them are truly invested. Great place to…read morerepurpose your older bikes and feel good that someone will have a great ride.

Excited to volunteer here I know that they do fun tutorials I am make eager to learn the staff…read moreseems eager to help and looks like they have a lot of equipment