Everything!!!!!!!!!!!!!!!! Great merchandise, the staff is very friendly and helpful. The pricess are reasonable with consideration to the products. read more

Specs has a great variety of frames and I have been a client for many years. I have had positive interactions in the past, and the staff is very knowledgeable. Last year, I had the lenses on sunglasses replaced with monovision polarized lenses. The first few times I wore them, they bled gray onto my cheeks, but not after that. However, the polarization was poor. I took them back to Specs to have someone look at possible reasons why the glare is so bad, and was told that they didn't bleed (which I was clear about) and that nothing was wrong with the polarization. I didn't ask for a refund or accuse, I just asked to have them looked at. Since I wear them and the glare is too extreme for me to use them for biking, I wasn't imagining the problem. The only comment I got was that wearing sunscreen might have caused the problem. The person I spoke with said she had never heard of the bleeding issue, but my very brief google search revealed dozens of similar comments. I left feeling like I was wrong for even asking and like I had been rude or accusatory. read more

Dropped off a pair of glasses that were falling apart and they had them repaired in a couple hours. I expected them to be just tightened a bit, but Raymond had replaced some pieces and capped off the parts that had been loosening with just one wear (I didn't buy them at his shop). My old glasses feel brand new! I was surprised that as payment he hoped the next time I need glasses I will buy them at his store. And I will, partly because of the service and partly because of the unique selection. If you consider eyewear an important part of your look, then go to Specs Optical. You will leave looking fabulous! read more

I'm surprised I've apparently never reviewed Specs, since according to saved receipts I've been shopping there since 2004(!). A fantastic eyewear store, with expert service from staff that have worked there forever (always a good sign), and a wide array of frame options to suit any taste. Most recently I've worked with Raymond, and Jenny, but really everyone there is excellent. read more

Love Specs! My puppy got not one but three pairs of my glasses and Specs' team repaired them and didn't try to sell me more glasses. Lucky to have them in walking distance. Get in there for your next pair! read more

We have been shopping at Specs for over 20 years. Their luxury glasses collection can't be beat! The best part about them though is that they really help you find the "right" glasses for your face.....keeping in mind what your wants/needs are. They fit you perfectly and they are always available to adjust the glasses if needed. All of the associates are great.....not a bad one in the bunch! Most recently, we saw Darcey and she took very good care of us! We highly recommend Specs Optical! read more

Apparently today was the day I received mom strength after giving birth and broke my glasses while cleaning them at the bridge. I called Specs after googling for a repair option and they got back to me immediately. Raymond got me fixed up incredibly fast where you can't see the break. Thank goodness because my DIY would have been straight Revenge of the Nerds. Thank you for stopping my blurry vision migraine in it's tracks! read more

I have patronized this store for years. Great glasses and service has always been exceptional. Travelled across town for an adjustment today and found the store boarded up due to recent Chauvin trial. Sign on door announced policy of "appts only". Perhaps a covid related change? Did not allow me in the door because they were "full until next week." Not a happy surprise. All of my patients see me with appointments. When someone shows up without one, I usually try to figure out a way to accommodate. No such consideration for me today. Points off for this. read more

Outstanding service of the first order, Covid be damned. This was my second visit to Specs and it's amazing how it still operates like a fine clock, given the current climate. You can sense professionalism and warmth, they make it look easy. Their selections give you that kid in the candy store feeling. My girlfriend had an appointment to pick up a fantastic new pair of glasses and I asked if I could tag along, no problem. While Steven was doing the fitting, Raymond was tweaking a vintage pair of sunglasses I just happened to be carrying and Dr. Legois gave me the most thorough eye examination I've ever received and Kelly could not have been more charming. Going to Specs for me is always a welcomed event. Unparalleled customer service and unique, finely crafted eyewear. Until the next time read more

I love these guys! They are the best shop in town bar none. I have bought 4 pairs of glasses from them in the past few years and I get nothing but the highest level of customer service. Everyone knows my name and have taken the time to get to know me and understand what like when I look for a new frame. The selection is are some the best makers from around the world. I have purchased 4 pair of frames from a French company and eyeing my 5th. The brands they carry are made from the highest quality materials whether it be metals or plastics or natural materials. They are the best frames I have ever worn. They are a bit more expensive than your average pair at a chain store, but thje frames I have our worth every penny and if you compare that to what I spend on coffee... The frames I wear get complements all the time around town because they are unique and something you don't see everyday and I like that. I even had New Yorkers giving me complements and asking where I got my glasses. I simply reply, "Spec's Optical, Minneapolis. They're the Best!" read more

Specs Optical - Optometrists Near Me - Minneapolis, Minnesota

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Stopped in today to see if this store could repair my prescription sunglasses. Steven is the team member that helped me and in less than 10 minutes my glasses repaired, cleaned, and tightened. Cost you ask? Nothing but a smile and "Happy I could help!" How refreshing and very much appreciated! I will come back when I need a new pair of glasses. Thanks again Steven! read more

The most spectacular selection of frames in the city and the most fabulous professionals to help you find the glasses that fit you! read more

Specs Optical - Optometrists Near Me - Minneapolis, Minnesota

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I purchased a pair of frames but had not picked them up from the store and then decided I didn't want them. They initially refused to refund my money even though I have never even received the frames and it was under 30 days from initial order. Eventually the manager got involved and made it right. I'm glad they came around and did the right thing read more

Incredibly Bad Experience My friend and I (both mid-forties, a photographer and a physician) stopped in to Specs on a lunch break. We were greeted by John, the owner. He asked me if I had been to Specs before. When I replied yes, he inquired as to why I hadn't purchased anything (which was a bit off putting). I said that I had found a deal on my current glasses. He launched into a lecture on how it was obvious that we weren't there to buy and that we were the kind of customer who just messes up the shelves, and that we weren't interested in quality (even though we were both wearing high end glasses and my friend was carrying a Coach bag). He asserted that "as you can see, my store is always filled with people who care about quality". We recommend this shop to people who would like to feel like Clarice did when spoken to by Hannibal Lecter. read more

Edit: I lowered their stars even further because I recently got attitude about buying frames online (which I've done in the past). I called for a piece of info on my prescription and instead of explaining what the numbers meant, the guy on the phone basically talked over me and then hung up. I had to call back to clarify and someone else did the same thing. These people have some customer service issues and seem to forget that not everyone who gets their eyes checked there can afford to buy frames there. And know EVERYTHING IN THE WORLD ABOUT GLASSES. I won't be back, not so sorry to say. - - - - - - - I will say that Specs had a great selection on unique frames. Pricey, but original and unique. I will also say however, that in order to be truly accepted as a 'real' customer at Specs, you have to be a hip young person that makes a statement by wearing trendy frames ALL THE TIME. I originally went in to just get new lenses in my old frames. The guy kept talking about how he could tell that I didn't take good care of them for the 3 years I owned them, and that they were crap because of it. I also got grief for wearing contacts more than I wear glasses. Yes, I love wearing my glasses, especially when I've got funky frames, but I work in an industry where people need to see my eyes, not have them hidden. Either way, I got grief, and was treated like I wasn't as important because I wasn't originally in to buy new frames. After wearing the new pair of contacts for a week, I called back to order a full box and got a "*Sigh* alright then, you're still wearing your glasses more of the time though right?" No sir, I am not. Just order me my frickin' box of contacts already. I have a feeling I'll be getting my next box from 1800 Contacts, or something of the sort. I'd rather not get attitude from some snooty guy when I place an order for them. Three stars for location and coolness of inventory, lacking in the final two stars for needing an ego adjustment. read more

This is a neutral post. "We are not cheap, Cheapest frames we have are $400" was from the well dressed and fashionable person in the store. This is a fashionable eyeglass store. I'm a blue caller guy. I will say this, the guy I dealt with, was professional! He handled my sticker shock well. If you want fashion, I reckon this is the place! $$$ frames start at $400! Without lenses! read more

Hands-down, the best selection of glasses in town. The service is also just impeccable -- everyone who works there genuinely loves glasses, and they are excited to help you find glasses that are unique and suit you perfectly. My glasses expert asked me questions about my occupation, colors I like to wear, style choices, and ambitions; the thoughtfulness they put into helping you choose glasses is just amazing. Alas, Specs can be insanely expensive, unless you know the secret: THE DISCONTINUED FRAMES BIN! Frames that are just as funky, fashionable, and awesome, but that have been discontinued recently. I have glasses from this very bin that I get compliments on just about daily. The person I worked with did not act snobby when he found out my glasses budget was smaller than many of his customers; he worked with me to find a pair that would be fashionable and within my budget. Awesome. read more

Wow, was I shocked with this place...and in the best way possible. I was in Minneapolis hankering for some new sunglasses. I had seen a couple of places online and decided to just wander around and see what I'd find. Went first to another shop in Uptown. The guy helping me was very nice, but a bit too eager and everything he showed me was WAY out of my budget. I then walked up to Specs and was greeted by Kelly. I can't say enough about her. She had found her vocation. Having already been bowled over by the prices at the previous spot, I let her know right away that I wanted to get "out the door" for $500. She asked me to have and seat and what do you think was the first thing she asked me? "What would I like to drink" While my latte was being prepared she talked with me about what I was looking for and then said "just sit here and enjoy your latte and I'm going to pull some frames I think will work for you." She chose five...and long story short, I purchased the first of the five she showed me. She also helped me go online and find out the balance of my Flex Spending plan so I could use that money to pay for the glasses. I could go on and on, but this experience was one of the best retail experiences I've had in a long, long time and I bet that my purchase was considered on the low-end of their usual customer. If this is how they treat the bargain shopper, I can't imagine what more they could do if I was spending thousands. I would HIGHLY recommend this place and Kelly in particular (hey boss, give her a raise!) Tell her the crazy guy from Mexico sent you! read more

Top notch customer service. I have been here twice. The first time I was assisted by a friendly gentleman wearing colorful glasses. Unfortunately I couldn't find anything within my price range, but the service and friendliness and selection are all top notch. The second time I came here was to get my frames adjusted. A very kind woman from Chicago adjusted my frames for me. Every time I visited I was extremely impressed by how many people there were working there to assist you. They have some of the coolest high quality frames you'll find in Minneapolis (Theo is one of the bigger brands). But keep in mind these glasses aren't cheap, but you definitely get what you pay for. read more

My first pair of glasses from Specs was approx 18years ago and I thought they were expensive then... but they are still in great shape! I don't make a million bucks so I save and save for a pair of glasses from Specs because they are worth it! Every pair I have purchased since are still in great shape as well! I have now purchased 3 more pair from Specs over 18 years since my first pair, and they are top notch! I had purchased 4 other pair nearby from different places in 2016 and all 4 pair have since broken - were scratched almost immediately- and never stayed in adjustment. As a hairstylist Jenny had recommended years ago that I got a certain type of lens to reduce glare and they are absolutely worth the extra $$. All 4 of the other pairs purchased at 3 other stores, smudged easily and also had a halo effect, along with never being able to stay clean for more than 1hour- frustrating!! I just bought my 4th pair from Specs - Everyone there has great taste and I appreciate that they all help pick out frames and offer their opinion as to which ones look best on me in their eyes. Jenny, Bonnie, Kelly, Stephen and Raymond have all helped me out with either choosing lenses, adjustments, repairs and great service. I also have Dr. Madhok as my main optometrist and she is great! My experience is it is a top notch place with GREAT customer service and worth saving up every penny for! read more

Specs Optical - I LOVE my new Kirk & Kirk glasses! Specs Optical rocks! - Optometrists Near Me - Minneapolis, Minnesota

After the screw holding my lens in place popped out, I put off getting my glasses fixed for a while. When contacts finally got to be too irritating, I stopped in the first spec shop I could find on the way home from work. The guy at the counter fixed my glasses in minutes, handed them back to me beaming, and wouldn't let me pay. I was pretty taken aback. The stuff they had on the shelves was pricey, but unquestionably very cute and unique. A warm, high-quality neighborhood find. read more

I am a glasses junkie--i've bought at least six pairs of glasses from Specs in the past couple of years. I also get my contacts there. Love them, they are great people and generally care about what they do. They'll go the extra mile for you time and time again. Couldn't give a better review. read more

The staff is friendly, accomodating, and will make you feel at home....you are offered a latte, coffee, or other treat just for walking in the door! I recently stopped in on my quest to find a new pair of glasses, and even though I didn't end up finding anything in my price range (I will spend $500 on a nice pair of glasses, not $1,000...), the staff was attentive and helpful. read more

My trip to Specs started out great when the door was opened for me as I approached by an older gentleman who welcomed me to the store. He introduced himself as John, the owner, and then proceeded to take me on a tour of the store where we discussed what I was looking for in a frame as well as what I was trying to say with my glasses. By the time the process was done I was in possession of amazing and stylish glasses that I look forward to wearing. As prior reviews have mentioned if the goal is to get a cheap pair of glasses this is not the place to be, you will spend a pretty penny but you will get some amazing glasses. However, if you are someone who wears glasses everyday it's worth it to invest some money into high quality eyewear that has a unique and vibrant presence. Overall it was a great experience with dedicated professionals who care more about getting the right frame for you than in anything else. read more

I wasn't sure what to expect during COVID-19 but Specs is extremely thoughtful and considerate of this dangerous time. Aside from being mindful of C19 and taking great precautions in avoiding its spread, the staff was absolutely above and beyond any rational expectations. Steven went far out of his way to help find what I was looking for. While my partner and I sat, we told him vague ideas of what we were looking for, and he collected more options given our feedback. Being trans is hard sometimes but interacting with people like Steven can make your whole life feel a little better. Thank you! read more

Don't come in here wearing glasses you bought online, or from another store. I know a woman who got shamed for bringing in a pair of glasses she bought from somewhere else to get adjusted here, even though she's been giving this place her business for years and has spent god-only-knows how much money there. Yes, their selection is amazing, and the people that work there are (generally) kind and helpful. The owner, however, needs to get his head out of his own ass and realize that business is business and he shouldn't turn his nose up at people who pay his salary. read more

I recently checked out Specs Optical while in search of some new cycling and reading classes... I was very impressed with the decor and atmosphere of this boutique. Additionally, I found their staff to be extremely helpful and polite. However, it is important to note that this place is an 'optical boutique' and not your typical Lens Crafters kind of store. Thus, Specs Optical does not accept any insurance or offer any discounts (military, student, etc.). As a result, expect to drop a pretty penny here ($300-$800/pair for prescription glasses). If elegance, style and unique glasses are your "thing" and money isn't an "issue", this is your place... read more

I walked in, the sales guy looked at my face for about a minute and ran... just kidding, he actually brought me four different frames and helped me select the right pair. Now I don't mind wearing glasses as much and I always get compliments when I do wear them. Specs will make wearing glasses fun and for some a great fashion accessory. So much fun that when I went to pick up my frames there was a brunch party and I might have had a few glasses of wine. Top notch service at a price - but, you get what you pay for. read more

Love this place and will not buy specs from other store in town. If you are looking for funky frames and a fun retail environment, this is the place to go. read more

I went to Specs Friday evening to get a pair of glasses. Kelly greeted me as soon as I walked in and was quite friendly. After a brief discussion about what I needed, she grabbed a "bunch-o" frames and had me try them on, giving me her opinion as we went. We went through her selections fairly quickly and narrowed it down to two pair and then one. Through the whole process, Kelly was great! I could not be happier with the service and the selection. read more

OK, I should have written sooner about my wonderful glasses, but honestly, I simply FORGOT about them minutes after they were on my face. Yup, they are that comfortable, and the prescription is that good. This is my 3rd pair of glasses, and I never realized that glasses could be so comfortable, that lenses could be so crisp and distortion-free, and that I could feel so stylin' Thanks to ALL the members of the Specs Optical team...I was treated like a queen by every single one of them (no weak links.) I have referred 2 people to this wonderful shop who also rave about their experience. I will be back. read more

Best service ever!! Glasses selection, of course, is unique and fun. But the service is the best part of going to Specs. They went the extra 10 miles for me. Much appreciation and thanks. read more

I went to Specs this weekend to get a new pair of glasses after reading a positive review in a message board on Yelp. I recently lost a pair of glasses, and when I tried to reorder the same frames (I had had the same ones for 7 years), I found out they had been discontinued. So I went to Specs looking for something new, but fully expecting I wouldn't find something I was 100% satisfied with. We were fortunate enough to have the owner as our salesperson, and he really knew his glasses. He did a great job of blending what my girlfriend and I liked with a bit of his influence, encouraging me to try new styles I wouldn't have picked myself while directing us to the collections where I was most likely to find something I liked. I ended up picking out a new pair of frames that I'm really excited about. They aren't at all something I would have picked out myself or without the help of the owner--they're much better. I highly recommend this place. read more

So good, Raymond was awesome! The service can't be beaten. I was simply party to my girlfriend getting new glasses and I was treated like their best customer ever; and I didn't spend a dime! read more

I dropped off some shades that I broke, and I expected it to be a reasonably expensive repair job. After all, the place looks really nice and they could get away with charging a lot. But they charged me ABSOLUTELY NOTHING. Got my glasses repaired FOR FREE. Can't recommend these people enough. read more

Gorgeous frames. But when I found better fitting frames elsewhere, they twice refused a refund for the frames I paid for (which had never even left the store). "It's our policy, it's on your receipt". I mentioned that it seems odd to inform the customer of that policy AFTER the purchase. They made me feel ashamed for even asking for a refund and compared me to the clientele at low end clothing retailer "heartbreaker" saying that "those people" ask for refund, "our customers do not". Wow. Turns out that it's illegal to refuse a refund unless the policy is clearly posted which it is not. So this is a reminder to know your rights and do not let anyone shame you for reasonably exercising them. I finally got the refund after showing them the consumer protection statute that specifies this. So know your rights. When any business says 'we have a no refund policy' they have to comply with posting the policy in a clear and conspicuous manner. These guys did not and I just wonder how many folks are coerced or shamed into taking 'no' for an answer. read more

This place is the best! Jenny is amazing - she will help you find some terrific frames, probably things you wouldn't have chosen for yourself but won't be able to live without. A touch spendy, but their full service, espresso and cookies, as well as the superb customer service are well worth it. I won't go anywhere else. read more

I've bought two pairs of glasses from Specs - sunglasses and regular glasses - and I get compliments on them all the time. People realize that they're not your run-of-the-mill frames. Yes, they're pricey, but it's something I have on my face every day so I'm happy to invest in frames that I love. The customer service at Specs is amazing. When I bought my glasses, the person who helped me spent nearly an hour over a couple of different days, and helped me find a pair that perfectly fits my face. I've had the same pair for nearly six years now (they're so great, I haven't wanted to replace them!) and I always get friendly service when I stop in to get them tuned up. They replace the notepads and adjust the frames for free, and even remember my name despite the fact that I haven't bought glasses from them in six years! I'm surprised to see some of the bad Yelp ratings on their service, since I've always found everyone who works there to be incredibly friendly and knowledgable about glasses. read more

I've purchased three pairs of glasses at Specs, and had two exams there. I've never had better service. Dr. Buchli is an amazing eye doctor. Kelly, Steven and Jenny are very passionate, knowledgeable, candid employees. Yes, they are pricey. I have found their effort, concern and professionalism worth it. read more

Want to echo what my another review said in that it seems a bit ridiculous that they won't refund money back to someone who hasn't actually had anything done nor received any product. Most businesses I know (including car dealerships) will let you return for full refund within 30 days. read more