Went to see them last year for 1st time. I was running late so I called them to let them know I…read morewould be there in 5 minutes because I got lost. The girl said no problem 'I'll let them know'. When I walked in they told me they cancelled the appt because I was late. Mind you I had just called them and they said no problem. Thankfully after I got upset they 'worked me in'. The staff in the back were wonderful and the doctor was great. But I'll never go back. Then today a co-worker called them to advise them of her 2nd ins after getting her exam and glasses there. The person who answered the phone rudely told her they are 2 separate things...didn't offer to file to get her coinsurance back for her...or send her a claim to file on her own even. I work in the dental field and if we treated our patients this way we'd never have any repeat patients. Do better!

Most thorough eye exam I've had in years. Great people , kind and professional. I would highly…read morereccomend them

Have been going here for several years. Nice and friendly staff. Saw Dr Glazer on time who did a…read morethorough examination and addressed my eyeglass and contact lens needs. A great place to go for your eye care.

The covington office has the absolute worst customer service I have ever experienced...period.read more

Dr. Hawkins was professional and ensured my needs were met, Brittany also exceeded my expectations,…read moreby far the best experience I've had, and I've worn glasses my entire life. My frames were made and received quickly, which is also a plus! Thank you to the whole team for your help!!!

Went to get a prescription filled. Great selection. But more importantly customer service was…read moreexcellent. No rush, took time to ask about my preferences and then brought samples to try ...narrowing down my choices ( huge help). Offered good feedback... and I have walked away feeling I made a purchase I will be very very happy with! Also took time to make sure I received all the amenities I want in a pair of glasses and did a great job tackling my vision insurance! Highly recommend!

Had a minor eye injury, and he worked me in the same day. Felt better almost…read moreimmediately.....Attentive staff, and nice selection of glasses. Very convenient location. Highly recommend.

Dr Connor and his staff are amazing! Best eye care experience I have ever had. Very reasonable…read moreprices and here's the best part - I received my prescription sunglasses in 2 days! Love this place and will be back for all my eye care needs!

Great staff! Very friendly and helpful. The eye doctors are all very friendly and efficient. They…read morehave a huge selection of eyewear in all styles. Prices are affordable and they accept most insurances. They also offer their own insurance coverage of some kind I think if you don't have any. The office is spacious, bright and clean. If you gotta get your eyes seen about....check it out.

We've brought the little dudes here a couple of times now and the service is always excellent;…read morestaff and doctors are great with the boys, and Jachin (the big little dude) always walks out with something really cool for his eyeballs. Thanks for taking such good care my guys!

Got helped by a very professional and helpful lady named Punita. Patient and knowledgeable and…read moreunderstanding. I highly recommend.

You really try to give a business a chance & never want to leave a review. Well after many…read moreattempts, speaking with the manager Michael who said he would help. I have never in 30 years have gone thru any of this. Dec.2023 made an appt in person with the girl there. 12/20/23 @6:46pm she calls me to tell me she can't find my insurance info online. Mind you I'm paying out of pocket for CONTACTS. She said I had to call my insurance company & could not be seen. Went back in person and Michael scheduled my appt for contacts and told me everything will work out. 1/4/24 went in for contact appt, spent $159.00 and had my Rx for glass from other doctor and decided to get glasses here. After being here 3-4 hours Augusta helped me, found my insurance information right away & said it covers my contacts. I said wow that's good. Placed an order for glasses & contacts. After I told him i wanted to try the contacts first but he said its better I order contacts now because its a good deal and only have to pay tax for contacts. 1/7/24 I called Augusta to tell him I need a different brand trial for contacts because the ones I had to dry. He said the doctor would get back to me on Tuesday 1/9/24. On 1/12/24 I go pick up my glasses & told Augusta the doctor didn't call me. He said something happened and he would call me on Tuesday 1/16/24. I tried my glasses on right away I felt nauseous and that it was strong. Michael and Augusta insisted that I take them and give them a try for 2 weeks and I have 60 days for return or problem. 1/15/24 I get a call my contacts are ready. I spoke with Michael told him my frustration I was feeling of all this back and forth. He heard me out apologize & said he would call me back that afternoon. That afternoon Augusta calls to say he will have my contacts order. 1/17/24 I go in ask why the doctor didn't call me on Tuesday 1/16 and why haven't I receive new trails to try. Michael was there that day and completely ignored me. Augusta was all confused and right there I just returned my glasses of spending $498.44 I asked him can you please call me when my contact trails come in since they already charged my insurance company for them. Well here we are today 1/24/24 no contacts. It's a shame how many chances I gave to make this right. I hope no one else go through this.

Very unhappy customer who pays for everything I don't have insurance so when I was quoted a price…read moreof 140. Dollars ended up paying 272. Dollars and didn't get anything i walked in to get . I will never recommend this place

I had a very good experience at this location. Starting off with the optometrist Dr Brian Bratcher…read more He narrowed in on my problems with my vision and prescribed me the best lenses. I have had other exams, but none of the prescribers gave me what I needed with regards to my site. Your awesome Dr. as for the young ladies who helped my pick my frames and recommended options, kudos to them also. They were very pleasant and helpful. There names are Ciara and Amber. Thank you ladies! Keep it up.