I really liked the sales reps and office people I have interacted with, but I'm leaving a low star…read morereview because the processing time on getting in frames and lenses is unreasonably long... and it's caused a massive personal issue for me concerning photos during a vacation. My vacation started September 8. I was incredibly upset about it - I had not been able to do a vacation in over 4 years and I did not have regular clear glasses to wear to take normal photos in. In the middle of June 2023 I went to the beach and accidentally had my default pair of Silhouette framed glasses get swept off (I genuinely forgot I was wearing them). When I returned to Covington I began to search for a retailer that could order Silhouettes again. I found that EyeWares did and is covered by my eye insurance. They even went out of their way to order the more unique frames available. This was around June 28th for context. We added in new transition "sunglasses" for me, and a plain set of framed sunglasses for my husband. In the meantime my husband got a simple pair from LensCrafter, a few days prior on June 26th. Just for context his glasses were fully ready by July 7th which is about 10 business days (a typical turnaround time). The first set of frames (the transition sunglasses pair, and my husband's plain frames) were ready by July 17th. The Silhouettes were not. So the first set was ready in about 15 business days. Sort of long but not a big deal considering the cool eyewear frame selection... but my main glasses, what I came in for, were not in yet. It was not until July 25 the frames came in. 19 business days. This is just the frames, not including lenses. So I came in to be fitted for the lenses. It was not until August 14th that my Silhouette glasses were ready. 33 business days from order date. I went outside, and then realized they were transition lenses. These are intended to be my regular glasses - I use them mostly on the computer, but also for photos because they're not very visible. I came back in and they told me they would be able to order the correct lenses and have it ready to swap out no issue. I first noted here to the manager that I had a vacation starting in September 8th, because of how long this process was taking. I was assured the lenses would be in rapidly, and it would take mere minutes to change out. He wasn't concerned. I called a week before my vacation in a panic about this same issue because still - NO lenses. I was assured by the manager the lenses would be in by next Wednesday, a day before I left, and he could swap them out in minutes. There I was, September 7th. It was Wednesday. I was told that my lenses would be in by Monday September 11th, but of course they were not. That will be 53 business days for anyone keeping track. If I had known how long it takes this retailer to get in frames and lenses, and that it would effect a vacation 2.5 months away - I would have never ordered here. And this was not a small thing, this ruined every single picture I took outside - and most of this vacation was outside. I was literally on the verge of tears when I called that morning and they told me the lenses were still not in. In the end I managed to tell them I was going to start working with my insurance to force a refund so I could get the lenses I paid for - this was late October. Low-and-behold the lenses came in about 5 days later. I again, had to call them to find this out. 90 days from order date. I brought my glasses in to have the lenses changed, they insisted they could do it within a few minutes. The first technician took my glasses back, and then came out to tell me he could not get my glasses back together and I would have to leave without them. If my husband had not driven with me to the store, I would have been SCREWED. I cannot drive without glasses. A technician the next morning finally installed the lenses right. They gave me the glasses back and assured me the owner would call to apologize about their abhorrent service. Nothing. And of course, I go home and find that it seems like they have changed the nose pads to a slick hard plastic, and messed with the shape of the frames Now they don't stay on my face. So on top of everything else, they opted to be even further malicious and screw with the frames. Probably why the owner did not call me back. I am not coming in to get them fixed, of course. I'm just waiting to cycle into another annual frame upgrade with my insurance. What a nightmare, and absolutely childish. I'm fairly sure they messed with my glasses to get back at me for the reviews on Google and BBB. I wrote these reviews because of how YOU were treating me and not giving me the glasses I PAID FOR. You don't get to be mad and screw with my glasses to get back at me. YOU are at fault here. NOT ME.

The staff was nice, but this was the worst experience I've ever had with a medical professional. Do…read morenot recommend.

Went to see them last year for 1st time. I was running late so I called them to let them know I…read morewould be there in 5 minutes because I got lost. The girl said no problem 'I'll let them know'. When I walked in they told me they cancelled the appt because I was late. Mind you I had just called them and they said no problem. Thankfully after I got upset they 'worked me in'. The staff in the back were wonderful and the doctor was great. But I'll never go back. Then today a co-worker called them to advise them of her 2nd ins after getting her exam and glasses there. The person who answered the phone rudely told her they are 2 separate things...didn't offer to file to get her coinsurance back for her...or send her a claim to file on her own even. I work in the dental field and if we treated our patients this way we'd never have any repeat patients. Do better!

Most thorough eye exam I've had in years. Great people , kind and professional. I would highly…read morereccomend them

Have been going here for several years. Nice and friendly staff. Saw Dr Glazer on time who did a…read morethorough examination and addressed my eyeglass and contact lens needs. A great place to go for your eye care.

The covington office has the absolute worst customer service I have ever experienced...period.read more

Dr. Hawkins was professional and ensured my needs were met, Brittany also exceeded my expectations,…read moreby far the best experience I've had, and I've worn glasses my entire life. My frames were made and received quickly, which is also a plus! Thank you to the whole team for your help!!!

Went to get a prescription filled. Great selection. But more importantly customer service was…read moreexcellent. No rush, took time to ask about my preferences and then brought samples to try ...narrowing down my choices ( huge help). Offered good feedback... and I have walked away feeling I made a purchase I will be very very happy with! Also took time to make sure I received all the amenities I want in a pair of glasses and did a great job tackling my vision insurance! Highly recommend!

Dr Connor and his staff are amazing! Best eye care experience I have ever had. Very reasonable…read moreprices and here's the best part - I received my prescription sunglasses in 2 days! Love this place and will be back for all my eye care needs!

This is by far, the best eye care visit I have ever had. Dr Connor was amazing. He was thorough in…read morehis explanations, asked me all the right questions regarding comfort and clarity when it came to my contact lenses, took extra care to ensure a proper fit, and I literally have the best vision I have had in years. My vision is perfect, which is rare, most eye doctors want to make your vision better, but Dr Connor made sure it was as close to perfect as I was capable of seeing. Great, friendly staff. I will be a long term patient moving forward. Highly, HIGHLY recommended.

Great staff! Very friendly and helpful. The eye doctors are all very friendly and efficient. They…read morehave a huge selection of eyewear in all styles. Prices are affordable and they accept most insurances. They also offer their own insurance coverage of some kind I think if you don't have any. The office is spacious, bright and clean. If you gotta get your eyes seen about....check it out.

We've brought the little dudes here a couple of times now and the service is always excellent;…read morestaff and doctors are great with the boys, and Jachin (the big little dude) always walks out with something really cool for his eyeballs. Thanks for taking such good care my guys!

Got helped by a very professional and helpful lady named Punita. Patient and knowledgeable and…read moreunderstanding. I highly recommend.

You really try to give a business a chance & never want to leave a review. Well after many…read moreattempts, speaking with the manager Michael who said he would help. I have never in 30 years have gone thru any of this. Dec.2023 made an appt in person with the girl there. 12/20/23 @6:46pm she calls me to tell me she can't find my insurance info online. Mind you I'm paying out of pocket for CONTACTS. She said I had to call my insurance company & could not be seen. Went back in person and Michael scheduled my appt for contacts and told me everything will work out. 1/4/24 went in for contact appt, spent $159.00 and had my Rx for glass from other doctor and decided to get glasses here. After being here 3-4 hours Augusta helped me, found my insurance information right away & said it covers my contacts. I said wow that's good. Placed an order for glasses & contacts. After I told him i wanted to try the contacts first but he said its better I order contacts now because its a good deal and only have to pay tax for contacts. 1/7/24 I called Augusta to tell him I need a different brand trial for contacts because the ones I had to dry. He said the doctor would get back to me on Tuesday 1/9/24. On 1/12/24 I go pick up my glasses & told Augusta the doctor didn't call me. He said something happened and he would call me on Tuesday 1/16/24. I tried my glasses on right away I felt nauseous and that it was strong. Michael and Augusta insisted that I take them and give them a try for 2 weeks and I have 60 days for return or problem. 1/15/24 I get a call my contacts are ready. I spoke with Michael told him my frustration I was feeling of all this back and forth. He heard me out apologize & said he would call me back that afternoon. That afternoon Augusta calls to say he will have my contacts order. 1/17/24 I go in ask why the doctor didn't call me on Tuesday 1/16 and why haven't I receive new trails to try. Michael was there that day and completely ignored me. Augusta was all confused and right there I just returned my glasses of spending $498.44 I asked him can you please call me when my contact trails come in since they already charged my insurance company for them. Well here we are today 1/24/24 no contacts. It's a shame how many chances I gave to make this right. I hope no one else go through this.

Very unhappy customer who pays for everything I don't have insurance so when I was quoted a price…read moreof 140. Dollars ended up paying 272. Dollars and didn't get anything i walked in to get . I will never recommend this place

I had a very good experience at this location. Starting off with the optometrist Dr Brian Bratcher…read more He narrowed in on my problems with my vision and prescribed me the best lenses. I have had other exams, but none of the prescribers gave me what I needed with regards to my site. Your awesome Dr. as for the young ladies who helped my pick my frames and recommended options, kudos to them also. They were very pleasant and helpful. There names are Ciara and Amber. Thank you ladies! Keep it up.

I've purchased several pairs of prescription glasses from Vision Source over the years. I've worn…read moreglasses since I was a toddler so I feel I know a thing or two when it comes to glasses. They have a good selection of frames to choose from. The staff is helpful, especially the woman who fitted me for my frames and adjusted them when I picked them up. I don't remember her name, but she was so helpful. I would definitely recommend this place to anyone looking to get fitted with a new pair of glasses.

Great attention to detail- family environment. You will feel like your cousin just treated you-…read moresuperior staff. I'll be back