I have gone to Eye Wares since 2017 under both Dr. Franz (retired) and Dr. Agnew. I have always had…read moreexcellent customer care and experienced fair business practices. I always call ahead to ask for pricing to be sure I can afford it before going. They let you know what's included and always explain what you're paying for. I do not have vision insurance but they always check my insurance on file just to be sure I'm not overlooking a benefit. They also accept CareCredit, which is a great help if you don't have the cash. I love the eye exam technology they use. When I first went, I was concerned about my eye health and this device allows them to get a deeper look into the physical health of the eye as a whole versus just diagnosing off of symptoms or assumptions. They are knowledgeable and quick to recommend a reference should you need one. My recent contact fitting at the Mandeville location was just as thorough and efficient as always. They always have the latest products. I received Acuvue Oasys Max dailies and they're amazing. Best contacts I've ever worn. My favorite thing is they never get complacent with my care. Every evaluation is taken into the utmost consideration for what is best for me at that time. The ONLY con I have to say about this company is that they tend to only offer higher end/luxury brand of glasses, at least that has always been the case at the Mandeville location. I wish they offered more of a range in respects to glasses frames, but I will say that the fitting for glasses, the manufacturing and shipping, and any aftercare concerning the glasses was impeccable. I had an incident with one of the arms of my glasses and they were helpful in assessing the damage and providing solutions that have allowed me to get the most use of my glasses. Also, they went over every step of pricing with me throughout the service so that I knew the entirety of what I would be paying. Overall, they're thorough and communicative and I highly recommend them to anyone looking for elevated eye care.

The VA sent me here. I came in for issues with dry eye secondary to medication for depression due…read moreto my military service. The doctor straight up told me to do talk therapy and looked me up and down and said to go to the gym and get off of my medication. Ironically enough, I had come to this appointment from the working out at the gym. Guess I am not fit enough according to her standard. If she had asked me a single question about my situation, she would have known I also already do "talk therapy." I was telling my husband my experience as we were walking outside and I think the secretary overheard and sent the Dr. out. She came outside to ask if I had an issue with my experience and when I tried to tell her she told me to leave and offered no apology. I can say as a veteran, I have never had a worse experience at a medical office and would never recommend a fellow veteran go here and support this place. I will be submitting a formal complaint so the VA can reconsider using this facility moving forward.

I love Louisiana eye cares staff and Doctors. However a couple weeks ago they called to tell me my…read moreglasses were ready. I ordered a pale purple frame, I got grey. Also the right arm will not stay up. I couldn't address the color as I had a flight to catch to Va for a family funeral. I go tomorrow to see if they will fix my issues.

I had a routine eye exam here, which is where I've always gone. When I made the appointment, they…read moreverified that none of my information, including insurance, has changed. When I checked in, she asked for my ID and insurance card, which I handed over. Had the eye exam. Everything went great. Go to checkout and I'm told that my vision insurance is out of network, so I'll have to pay the full amount of the visit. That they stopped accepting my vision insurance. I asked why at no point was I informed of this and they couldn't give me an answer. I always check in network/out of network for new doctors. But I've previously gone here (and so has my son), so it didn't even cross my mind to make sure they still accepted our insurance. If they're in network for you, great! The docs are awesome! But you never know when you'll suddenly become out of network and not be told until after your exam. The office manager was helpful in providing me the information needed to file an out of network claim with my insurance. However, at no point did a receive an apology or a promise to better train her staff.

This was my first time trying this place. EVERYONE were polite and attentive immediately after I…read morewalked in. The quality of care was great also. I decided to add on the transition lens, and my glasses were ready for pick-up 2 days later.

Very nice people at the reception, they always recognize me and call me by my name…read more They have a medium inventory of frame glasses. Depend wish doctor you see but for me it was a bad experience. Sorry but I will search for an other eye doctor in Covington.

Dr. King is simply a great optometrist and provides reliable prescriptions for glasses and…read morecontacts. Andrea is a fantastic optician who knows what looks great on people and can show you which lenses work best for your vision needs. You can't go wrong with their eyewear selection and friendly staff. If you need any medical eye care, Dr Bessent and Dr Blanchard are knowledgeable and many of their certified ophthalmic techs have all been with them for more than 20 years.

Went to purchase some of my contacts as my supply had ran out. They were rude and refused to sell…read moreme any contacts even though I had seen the eye doctor 4 months prior. They said I would have to pay for an appointment. I asked for my prescription and ordered from 1800contacts and the shipped out the same day. They do not stock any contacts even though their focus is on selling them.

I've purchased several pairs of prescription glasses from Vision Source over the years. I've worn…read moreglasses since I was a toddler so I feel I know a thing or two when it comes to glasses. They have a good selection of frames to choose from. The staff is helpful, especially the woman who fitted me for my frames and adjusted them when I picked them up. I don't remember her name, but she was so helpful. I would definitely recommend this place to anyone looking to get fitted with a new pair of glasses.

Great attention to detail- family environment. You will feel like your cousin just treated you-…read moresuperior staff. I'll be back

Went to see them last year for 1st time. I was running late so I called them to let them know I…read morewould be there in 5 minutes because I got lost. The girl said no problem 'I'll let them know'. When I walked in they told me they cancelled the appt because I was late. Mind you I had just called them and they said no problem. Thankfully after I got upset they 'worked me in'. The staff in the back were wonderful and the doctor was great. But I'll never go back. Then today a co-worker called them to advise them of her 2nd ins after getting her exam and glasses there. The person who answered the phone rudely told her they are 2 separate things...didn't offer to file to get her coinsurance back for her...or send her a claim to file on her own even. I work in the dental field and if we treated our patients this way we'd never have any repeat patients. Do better!

Most thorough eye exam I've had in years. Great people , kind and professional. I would highly…read morereccomend them