I spent 4 hours and 50 minutes over the course of two days (September 17 & 18) attempting to have…read moremy internet and TV service reactivated after Spectrum erroneously disconnected me. Spectrum said that they received a move order which is not correct. Finally after being shuffled from one representative to another in various departments ,I finally spoke to a knowledgeable representative named Anna who resolved the issue in less than 5 minutes. This experience may or may not reflect on the Ashtabula, OH store since I was dealing with corporate sales, billing and tech support. I discovered a friendly attitude by Spectrum in general but not much competence or problem solving ability. Good luck with support.

I spent 5 minutes trying to talk to a person and when I finally pushed enough buttons I got a hold…read moreof a human being. Just wanted to get pricing to compare to Dish and Windstream. Nothing but a run around. I'll stick with Dish and Windstream for my internet.

We had Dave install an outdoor digital antenna and they did an excellent job. We now have all local…read morechannels in crystal clear HD quality! And, when conditions are right, we also get several OH, MI and NY channels. His wife, Diane, was very nice to deal with over the phone and they always returned my calls promptly. We are very happy with their service.

From the owner: Dave's Satellite and Communication is your local DISH Authorized retailer, serving the Tri-state…read morearea since 1984. We offer bundled services with DishNet, offering Television, Internet and Voice in one convenient, affordable package. Our goal is to offer customers professional and courteous service both before and after the sale. All installation and services are provided by employees of Dave's Satellite and Communications, backed by years of experience in the field. Visit our full-service showroom conveniently located just 4 miles south of I-90 in Erie, PA 16441 to meet the team, or call our office. Let us show you how DISH through Dave's Satellite and Communication can offer you the best value, service, and programming selection in high-definition.

Chad the tech that came out yesterday and got me up and running was AMAZING, what started out as a…read moreminor repair ended up a full blown replacing wire, but he was amazing and polite and did a great job

My close relatives requested service, and they sat in the car for almost an hour. While they were…read moresitting outside waiting for them on a hot day.

I have lived in several places around the country and have had many cable providers and Coax is the…read moreabsolute worst! -few HD channels -lousy equipment -no OnDemand -no access to iPad apps like HBO to Go -frequent outages -terrible customer service -high prices Go to Satellite, Apple TV..... Or do shadow puppets on the wall. All are better than Coax.

The cable internet itself is average. The company on the other hand is one of the worst I have ever…read moredealt with in my life. If you walk into their office they barely greet you, make you wait while they go about their business (important things like making copies and talking about their families). When they finally do get to you they are rude and unhelpful, provide no information, and talk to you like you are trying to sell them magazines at their grandmother's funeral. If you happen to call on the phone you will immediately be put on hold for 20 minutes (presumably so they can NOT help the people actually in the office) and then they treat you with the same contempt as if you were actually there. Their "Customer Service" consists of the same people who work in the office who are available during the convenient hours of 9-5 ... so precisely never for anyone else who works traditional hours. Heaven forbid you need assistance in the evening or on the weekend. If you call to order internet on a Friday you might, MIGHT, get it turned on by Monday afternoon. Your internet will be promptly shut off within minutes if you are late paying your bill (or forget to re-sign for the next semester up if your on their ridiculous student plans) with no prior warning. I will reiterate - this is quite possibly the worst company I've ever done business with.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

Josh has done several jobs for us, he does awesome work! He's mounted three TVs and four ceiling…read morefans and a couple other odd jobs. Lori Lori

I am very angry & disappointed with Direct TV. From the time I signed up with them until I…read morecancelled my subscription with them I had nothing but difficulty & was treated disrespectfully or just to say was not treated as a good customer. NEED I SAY MORE! SO BEWARE signing up with DIRECT TV!

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

i used this company for my tv and they were great! super easy install!read more

From the owner: With 40 years' experience we do installations and service DIRECTV, Dish Network, STARLINK, Hughes…read moreNet, Internet, SONOS, security cameras, install TV,s, plus Local off-air antennas.

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

I would give this negative stars if I could. My father had AT&T Uverse and he recently passed…read moreaway. I called to cancel his service and I was assured that everything would be taken forgiven, including any late fees as I had trouble getting all his bills and finances straightened out. Imagine my surprise when they put a claim against his estate, including several hundred dollars in late fees! I will never use this service, and I tell everyone I know how terrible and heartless they are.

I have been a client with Start for 5 years now, and I recently had to call them to get a copy of…read morean old bill. The woman that I spoke to was helpful, non-judgemental, and pleasant. She explained that she would email a copy of the bill, and described the process of creating an online account to get past bills. I'm happy to have dealt with her and grateful for the positive interaction with this company.

All I want to do is cancel my service. They are impossible to reach by phone, as you are kept…read morewaiting on hold endlessly. Their chat line doesn't work either and can't be used for account cancellation or billing issues, etc. Plus you're expected to wait forever for a chat agent, too. This is basically zero customer service, but they want you to pay good money for their internet service. I guess my next step is to take legal action against Start and Telus (the new owner of Start) for negligent performance of duty and negligent infliction of mental and emotional distress (after all, isn't needless aggravation a form of mental distress?) No one should have to fight that hard or be forced to waste a lot of their valuable time just to get the most basic, essential customer service. If you're looking for an internet service provider, my only recommendation is to avoid Start if you can.

Anthony is awesome! He is extremely knowledgeable, does…read moreexcellent work and very nice to My Apple iPad needed a new port and Anthony installed a new one and I had my iPad back within a few hours. I'm very pleased with the quality of work, timely repair, Anthony was very pleasant and polite in helping me with my repair. Highly recommend. Betty - Ashtabula, OH

I had a battery, screen protector, and case cover installed. All ports as well speakers cleaned…read more You can't imagine how much performance you're loosing until you get your phone tuned up. Great service. Fast and clean. Don't buy a new phone! Get your phone fixed.