Walked in today. The office was new and very clean. Employees wearing masks. The person who helped…read moreme seemed knowledgeable. I have had endless problems with Spectrum. They tell me I bought one thing however bill me for what ever they want. Today I decided to change my service to internet only. The CSR did that and credited (so she says) my account for some of the things I never ordered. Also, I returned equipment to her I never ordered.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2302 Metcalf Drive. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Ashtabula Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

So I am a long-time customer of Verizon. Upgrading my husband's phone has been a disaster!! First…read moreof all Samsung naming multiple phones the exact same thing... and them being entirely different is beyond stupid! Trying to get a hold of Customer Service is next to impossible. Then they tell me to take the phone into a corporate store to exchange it. I should've just sent it in through the mail and re-ordered it to avoid all this hassle. But of course dear Customer Service once again is not possible to work with. When arriving at a corporate store in Ashtabula they tell me that I shouldn't have brought an exchange in. And because I opened the phone and looked at it to see that it was the wrong one I have to pay a restocking fee of $50. Because these people that work at the stores are working off COMMISSION apparently they can lie to you. My husband and I were assured that by adding more lines my bill would go DOWN! I was originally paying for more than I needed with the Get More plan on 2 lines. Of course we both thought they were crazy but the manager worked it out all on paper. It made completely logical sense. So originally my bill was $270 a month, that's with taxes and all their BS. She said with these extra lines it's going to go down and I would actually be paying $50 less a month and have more stuff. But surprisingly when I get my bill two weeks later my monthly bill was $498!! When I finally got through to a customer service agent because you cannot call the store directly they don't have a phone number... they told me after all the one time activation fees/taxes my bill would still be $340 a month. So how is that going down?! I would not recommend this company to anybody!! And I'm pretty sure I won't be continuing the service with them.

From the owner: Visit our store at Ashtabula for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Tom M Lucas Do not do business with T-Mobile Branch located…read moreon Metcalf Dr in Ashtabula! Stopped in store to setup auto pay. Employee set up my credit card to to billed. I asked her if this actually paid my current balance, and she said no, but would be glad to do it for me! Which she did. What she forgot to do is mention that she charged me $5 to make that payment! I was already out to my car when I noticed this. I went back inside and asked her abour it and she was sorry but forgot to tell me about a new store policy! I asked her to refund charge, but said she was not allowed to do that. Reason I asked her was because I could have done the payment when I got home myself and saved $5. There were not any signs posted in store for new customers to view! I asked about speaking to manager and was told to call back in morning to speak to him. Next morning I called and spoke with him about a refund! He was adamant and refused to refund money! He stated that all customers were notified 7 months ago via email and text about their new policy! I explained to that I was only with with T=Mobile for 4 months and therefor was not informed of the new policy! He did not care at all and said that he would not refund funds! I told him that I was going to tell people and future customers about him and his rudeness. He didn't seem to care about it at all, so that's why I'm telling everyone to beware of this particular store and it practices. I told him that I would file dispute with my credit card company which I did in full detail! I will let them dispute charge with manager at the Ashtabula T- Mobile store on Metcalf DR! My bank took down all information and then refunded me the funds that he would NOT! This is how to treat customers and listen to them responsibly, not turn a blind eye to them!

From the owner: Visit the T-Mobile store in Ashtabula and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3400 N Ridge Rd E can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.