Very good customer service with Luz and Diamonique they were very helpful to me in getting a new…read morephone! I will come to this store from now on .

The customer service is very bad, and the staff reluctantly treats customers, and whenever you need…read moresomething they say they can't and that you have to call My Metro and when you call they ask you why you didn't do it in the shop. very bad service.

This location rarely has any Tuesday giveaways. 650p amd they said they're out 10 minutes ago…read more Bags = never had 'em Caps = plenty abeg Tote = never had em Football platter tray = out by 3p Concord= NO ISSUES UNIVERSITY location ... Never has enough for the area demands. Wild tines

Went in to cancel my protection plan for my new phone since there wasn't an option on the app or…read morewebsite. Got turned away since apparently they can't do anything about it and only calling customer service will help. What's the point of the store if the employees can't even help you with anything besides selling you stuff? Absolute horseshit

Outstanding service at AT&T!…read more I had one of the best customer service experiences at this AT&T location and it definitely deserves a shoutout. As soon as we walked in, Terrance greeted us right away and made us feel welcome. We unfortunately realized we had forgotten our driver's license at home, which could have easily turned into a frustrating situation, but Terrance was incredibly patient and understanding. He told us no problem at all and welcomed us to run home and come back. When we returned, he picked right up where we left off and made the entire process smooth and easy. We went in looking to upgrade to the new iPhone 17, and Terrance helped us transition all of our Samsung devices over to Apple without a hitch. Switching ecosystems can feel overwhelming, but he made it feel simple. He was super attentive to all of our questions and wondering, taking the time to explain everything clearly and making sure we felt confident throughout the process. It was obvious that he was very knowledgeable and truly knew his stuff. What really impressed us was the trade-in deal he helped us secure. Even though one of our phones was only valued at about $95, AT&T honored a promotion that gave us a $350 credit, which was a huge bonus. Terrance was professional, patient, knowledgeable, and genuinely helpful from start to finish. It's rare to find someone who takes that much pride in helping customers. If you visit this AT&T store, ask for Terrance. He will absolutely take care of you. We walked out with new phones, a great deal, and a fantastic customer service experience.

Right now it's 11:30 AM on a Friday. The doors are locked, the lights are on and there's someone in…read morean AT&T shirt ignoring people at the door, not picking up calls, avoiding eye contact...Why have a store that advertises being open during normal business hours, yet refuses to open their doors or help customers during these hours. Will make sure to not go to this location and to tell everyone to avoid it.

This location is in the Epicentre and I always receive specialty service whenever I have to visit…read morewhich is not very often and I've had my share of horror stories about my carrier but thankfully I've only experienced great service. They actually came very close to talking me out of my beloved iphone for the galaxy, but I escaped safely with iphone in hand.....nice try AT&T.

I was very close to dropping my AT&T service because of the lack of customer service... I was…read moregetting so many mixed rules on my plan from other locations that I was just downright frustrated. We talked to an awesome lady named Ashleigh at this location and she fixed our plan, told us the ins and outs of our minutes etc. We ask a ton of questions and she was more than willing to listen and explain each one in detail to us. We went to this location to purchase our new upgraded phone despite there being a closer location to us, just because she was a great help. Whenever we need anything this is the location we will always go to. :)

Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

Ryan Johnson was great! He helped me out, answered my questions, and was very honest about the…read moredeals and promotions they had available. I appreciated the transparency and customer service. A smooth and helpful experience at this Verizon location.

After a situation that left me almost with no phone and stressing for hours, Maya helped me…read morethroughout the entire process for transferring my phone and went out of her way to help throughout every step of the process! Highly recommend

Verizon's 3rd party (boo) insurance was giving me a really hard time with getting a new phone,…read moretheir policy was clearly ridiculous. After hours of back & forth & transferring me to someone else I went straight into a store. Chiquita welcomed me, heard my story and immediately knew what to do, who to call and what to say. She was extremely pleasant, apologized for being on hold (forever) with VZW & Asurion. She seamlessly helped other customers while keeping me informed of what was going on. She ended up getting me a new phone that day, in store. I was ready to walk away from Verizon, but she changed my mind. Thank you Chiquita you were a bright, sunny part of an otherwise dismal day. Verizon: DROP ASURION they make you look very bad!!!

I previously activated a device with a physical sim card and needed to reactivate this older device…read morewhen my current phone died. I spent 2 hours on call with customer service, who kept assuring me "we're resolving your issue", for them to abruptly drop me, and redirect me to a new agent. When the new agent proceeded to start over again I complained and asked to speak to a manager, at which point the agent went silent and also eventually dropped the call. based on all the negative reviews on the internet, it would seem "they're too big to care."