I'm just so tired of spectrum. I've lived in Charlotte for close to 15 years and the price raises and spotty service are ridiculous. They know you don't have many other options so the reps don't care. The new customer rates make things look appealing, but the rest of us are paying over double the amount for base services. They have a plan listed on their website for 100mbps and their FAQ says that should be enough, but apparently that speed isn't available for current customers. The lowest you can do is 500mbps. Was just offered a 1 year "promotion" for $85/month as I am currently paying $100/month (for just internet!). They said no hidden fees but I'll believe it when I see it. The two separate people I chatted with gave me prices that differed by $5-10 and kept changing. It's all a racket. read more

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so consistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! :: read more

Cutting off Spectrum today now that I have my Starlink. The last straw was the last outage, which was the 4th in 3 months. Everytime I called support I was consistently told the connection issue was on my side and they would have to send out a tech to fix it. Everytime they came out they realized the issue was on their side, and mysteriously the connection would come back up. The last time I was on a call with support, when I told the woman on the phone that this was the 4th outage in 3 months and she argued with me and said their records only showed 3 outages. So I said with this one that makes 4 right? LOL BTW I am a network security engineer. Had a thunderstorm a couple of days ago and Starlink worked as advertised. Absolutely love it. Starlink that is read more

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It never works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider. read more

Spectrum - Television Service Providers Near Me

If zero stars was a thing, Spectrum would have it. Unreliable, poor connection that can be gone for days. Yet they raised the prices!

Terrible Store Service & Unresolved Outage (Store Feedback - Douglas) After experiencing a multi-hour internet outage while working remotely, customer support directed me to go to a store to swap my modem. I drove out to the store, only to be assisted by an employee named Douglas who told me they didn't have the equipment. When I asked if he could check inventory at another nearby location before I drove another 30-40 minutes, Douglas refused and complained about having to look it up. Being told to wait 3 to 5 days for a replacement router while working remotely after wasting gas and time due to inaccurate support advice is completely unacceptable. Between the ongoing downtime, poor store attitude, and lack of basic assistance, this experience has completely damaged my trust in Spectrum. read more

Spectrum's internet is horrible, even their phone service. Stay away unless you have no choice but to use another phone or internet provider. Their phone service: If you are around a lot of trees, the service goes in and out. The internet is horrible, and ours stays mostly on a weak signal, and we live in the city limits, and it runs slowly, and it gets hung up on a lot of times. We also have the strongest signal, Spectrum has...What a rip-off. The reps also lie and sell you tricks and no treats. (service for Internet or phone) with false information, then you have to call several times and fuss. The supervisors lie and try to defend the reps lies, as well as management. If we did not need the internet, I would fire Spectrum. After our horrible phone service contract is over, we are done with the phone service and going back to an old provider. read more

I moved and followed the instructions to return my spectrum router. A few months later, they called me claiming I never returned it. Every time they call, I explain the situation, but the rep says "there is nothing they can do about it." They are wrecking my credit score over their own clerical mistake, and will take no accountability for it, other than to say sorry and that the situation will continue unless I pay a bill for something I should not have to pay for. I will never pay that bill. I will never use spectrum again, and I will broadcast how crappy a company they are until they stop trying to blame me for their own mistake. read more

Always in and out. It was good in the beginning, but went downhill from there. During peak times, it's a hit and miss. read more

Transferred to theses guys after dropping Windstream (which is a MUCH better service) for the cheaper price. The only good thing about Spectrum is their new customer deals. Tenured customers receive the short end of the stick when it comes the pricing. The actual internet and cell phone service itself leaves much to be desired. I pay for their top dollar package but I experience random outages, many dead zones, unexpected loss of internet/ cell phone service.. I can only imagine how terrible the service is for the lower level packages. I just regret moving to an area where google fiber doesn't exist. read more

I was denied service after being skipped over in a queue (by said employee) then asking the employee to hurry up and do his job rather than listen to him excuse his impropriety. He had somewhat effeminate facial features with a scruffy ponytail. If you have the misfortune of visiting you'll recognize him. Be careful, he's rude but with a sensitive side! Also would never recommend Spectrum to anyone. Their entire process from install to return has been a nightmare. read more

I hardly ever leave reviews, but after my recent Spectrum experience I felt it was necessary. It seems that there is no consistency between employees there which makes things very difficult as a customer. Also, they make it IMPOSSIBLE to end service with them. No matter how many people I spoke to about it and was told the cancellation was confirmed, I am still getting emails/calls/etc. about my continued service for devices I have already returned to the store. I am very unhappy with how things have gone and would not recommend. read more

They over charge and cant even keep their internet from going out!!!! I hate this provider with a passion read more

If I can place 0 star i would... they falsely advertise great deals. Then when you get your bill it's out of this world. I am switching to At&T because this is ridiculous & very misleading. I wouldn't go with this company if you payed me read more

Spectrum put a return filter on my service line without me knowing. This means that it will interrupt the service line that it's on BECAUSE something in THAT line is causing issues for other users (this is a condo building). I had no internet, called it in and it turns out that the LINES were so old (running from the outside box to our unit), that "maintenance" put a "return filter" on my line and never called us. I called customer service for a credit and they said that they can only offer a "courtesy credit" for being such a dedicated customer. This comes from DREW on the "leadership team". When I had asked for the full credit from the dated tag, he said that he "can't work on hypotheticals" (return filter was not in the service call notes). I was given two options: 1- the courtesy credit of $25.80 or a 1-day credit for the service call. When I said "that it didn't make sense not to credit our account for the time that it was down", DREW said that "it sounds like you're declining the courtesy credit and that I [Drew] would be happy to apply the $5 one-day credit. Drew is not good at his job if the goal is actual customer support and problem solving without being a wise-guy/patronizing. 1- Terrible service 2- Terrible leadership 3- Awful customer appreciation I've been with them for 15-years, has gone from $42+-/mo to 88/mo and they gave me $25.80 on an $88/mo bill. The return filter was dated 04/12 (tagged). It wasn't in Williams notes though (the guy at the service call), so they wouldn't offer a credit for the actual down time. SPECTRUM is hands down among the absolute worst internet serving companies out there. We have NO other options with where we are located so they've got us cornered. There has never been a time that their service has been better than fair. If you have options, the "other option" has GOT to be better, so use ANY other option. read more

Spectrum - Return Filter Photo - Television Service Providers Near Me

Spectrum has become unreliable and most terrible Internet provider. They expect you to pay their increases, however they can't keep the Internet connection up. I've had enough, I'm switching ASAP. Their phone plan is pretty good but not enough for me to keep dealing with this. I would not recommend them for Internet PERIOD. Go somewhere else. I've had 3 outages in a 1 month time span. Out of the blue and with no explanation except they are working on it just for it to happen again. Each time it's while I'm working. Terrible!!!! read more

If you're thinking about switching to spectrum. DONT DO IT!! The worst internet ever. If I had known internet could get this bad, cell phone service could get this bad, I would have thought twice before I switched from my flawless att service. Now I'm stuck with spectrum for 121 days until I can switch back. Believe me, when I tell you that my calendar is marked. I don't even care about the money I'm saving. Somethings are worth paying more for. There are three students in my house and we have to have reliable internet. Period. 3 years with att, no problems that I can recall. 100 days with spectrum more problems than I can count, beginning with the bait and switch move they pulled on the deal that prompted me to switch providers in the first place. Sitting quietly through my first outage in years currently. I'll have to get up early tomorrow so I can finish submitting my school work. Good thing it wasn't due tonight. If I could give negative stars, I absolutely would. If I could take it back I would. Nothing but regrets. Trust me, Your current provider is better! read more

I'm trying to sign up for a service due to being an apartment. Was called once, I called immediately back was told only one other Caller was on the list. Waited 30 minutes till I got put on a callback list. Day passed. Called again was told two people were on the line was told to be called in 10 minutes. Another day has passed. Trying to buy/pay their best product and they won't even pick up the phone. Pricing is not great. Customer service is worse. I just want Internet, good Internet, and I'm willing to pay for it. Three days in and looking for other opportunities. read more

My 81 year old dad was paying 331 dollars for internet and tv service in Charlotte NC . When he went to move in with me they told us he had been paying too much for last 20 years of over 25 because there were new deals. They offered 175 dollars to stay.. they were impossible to cancel with and were overcharging my dad for years with horrible service. It took almost 2 hours and 3 phone calls to get it canceled. My dad is hard of hearing and couldn't hear the lady on speaker phone, when I told him what she asked... she said she couldn't help us because I wasn't the customer. He was answering questions he just couldn't hear her! She put notes in his account saying we had to go to a location and show an id to cancel. You don't need that to sign up. He doesn't drive. He is sick and they just kept making it harder to cancel. You can't cancel on their app.. they more than happy to take his money there. My dad is very ill and moved in with me. Do not use or support them!!!! Negative -10 ridiculous!! Absolute worst of the worst! I hope karma gets them. read more

Spectrum employs predatory tactics and abuses the monopoly it holds in certain areas as the sole cable and internet provider. I recommend finding a different provider if you have the option. read more

I've never dealt with a company as shamelessly anti-customer as Spectrum. I canceled my internet service only 4 days into the billing cycle -- no contract, no obligations -- yet they're trying to charge me for an entire month. They flat-out refused to prorate anything. Worse, when I lost service multiple times in the past (including a stretch where I was down 8 days in one month), they only offered $0.80 per day as a "credit," even though the outages were completely on their end. They don't proactively issue refunds like Google Fiber or other modern providers do -- they make you chase them for pennies. I've filed a complaint with the FCC and my State Attorney General. If you have a choice, avoid Spectrum. Their billing policies are outdated, their customer service is robotic, and their loyalty to paying customers is nonexistent. read more

After 4 years of mediocre internet service I decided to change service providers. I returned the equipment to a brick and mortar location and requested that my service be canceled. Although I was hoping to be pro-rated on the bill for the time that I did not have the service, I was not counting on it. The next month, I was surprised to find that not only had I not been pro-rated a credit for paying for service that I didn't use, I had actually been charged for an additional month of service. Whether this is legal or not, I can not recommend a business to anyone that utilizes unethical business practices such as these to anyone that I care about. Avoid if possible. read more

An absolute scam. I called to cancel some services that I wasn't using and the rep I spoke to kept trying to sell me stuff instead of simply removing the services as requested. What should have taken a couple of minutes ended up being over an hour long call. He still snuck in an extra that supposedly was part of a bundled deal and despite my attempt to cancel it several times since, they still charged me for it. When I called to complain they only gave me roughly a half credit for the charge. Separately, when I called to cancel my service due to a move, I told them I didn't need them anymore because the person I was moving in with already had them for service. They, again, were pushy trying to sell me this and that and ended up offering a deal on internet for the person I was moving in with. The deal was then canceled not even a month in. Internet service was spotty, phone service was alright, but the customer service was very frustrating. If you have other options, I highly recommend looking into them. read more

I cannot even begin to describe how awful my experience with Spectrum has been. our community had fiber optics installed a month ago. when I called to get hooked up per their email, they stated I was unserviceable. I am looking at the box on my property and telling them this is incorrect and their map showing my house location is incorrect. The Gentleman I spoke with was rude. Next, the nice service tech was installing my neighbor and confirmed that I am serviceable. I called customer service again and got transferred many times and said they would escalate to see if I am serviceable.. which as I know, I am. They say has to be confirmed that I am before I can get setup.. even after their on tecician confirming. My HOA President has reached out to our sales rep.. major issue for something that should have been fairly simple.. read more

If there were another choice, Spectrum would be my last choice! Consistent outages, Poor service that NEVER solves the problem...Internet is so important now, Charlotte needs a good provider...maybe it is a political issue read more

This has got to be the most unreliable, poor quality, and expensive service that provides a dismal return on investment. The number of service outages with credit to customers for inconvenience is unacceptable. I wished there were other providers in my grandmother's area so she could actually enjoy watching her favorite shows with a premium and reliable company. This company and service are trash. read more

Spectrum - This is common in Randolph County from Spectrum. - Television Service Providers Near Me

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WARNING: Go elsewhere. I cancelled my service as I switched to AT&T. Months later I continue to get call after call and text after text telling me I need to take action before service interruption. I have told them that service was cancelled but months later I am still getting these calls. I just got off with them and the person i spoke with was so rude, talking over me not giving me the chance to speak. He was huffing and puffing, laughing when I would try to speak. Save yourself the headache and go elsewhere for your service. Would give a zero star if that was possible. read more

God forbid if you cancel the service. They make you sit on the phone for 30 minutes asking stupid questions.

I thought I was the only one, until I came on here to read reviews. I haven't seen so much buffering since Century Link service, and besides Hugh's Net, that's the worst of the worst! I'm not sure if this is actually fiber optic anything! Spectrum people are in so many stores now gaslighting people into believing they're the best service providers for internet. It is simply not so. I have been trying to get on HBO Max to watch a program, going in and out of the site over and over again. It has been buffering since before I started writing this review. I kid you not! We had switched from Optimum. Now I really wish we hadn't. read more

We cancelled our Spectrum (Charter) Internet on January 2, 2024 (the first day of business for 2024) after switching to Verizon. We had been with Spectrum Internet for over 14 years and for a long time, our service was fine, but it had reached the point where we were now paying $84.99 a month for internet and could not justify it with the sloppy service Spectrum (Charter) provided. We kept having outages and degraded service. We would call and complain that we were not receiving the quality of service we signed-up/paid for. Spectrum would attempt to say it was a problem with our wiring, or, the modem needed to be reset -it was none of those things. A Spectrum tech had come out several years prior and replaced our entire coaxial cable run from the telephone pole to our cable box. On February 21st, 2024, we received a bill for $84.99 for service for the month of January. I told them I am not paying the bill for a service I neither received nor used, the Spectrum Rep said 'we do not prorate, we are a subscription service, so the full amount is due.' I reached out to my State's Attorney General Consumer Protection Division and they contacted Spectrum (Charter) Internet on my behalf. This is part of the communication Spectrum (Charter) sent to my State AG's office" "...Charter's terms of service, subscribers are responsible for the full monthly charge for services offered on a monthly subscription basis. Charter bills at the start of a billing cycle for services for the entire month. This policy is also listed on customers' billing statements each month. If a subscriber maintains current services, there is no impact. If a subscriber terminates service in the middle of a billing cycle, the subscriber would not get a refund of any monthly fees paid, but that subscriber has the option of continuing to receive the service already purchased through the end of the billing cycle." If you are a Spectrum (Charter) Internet subscriber and are considering switching to a more reliable service as we did, DO SO BEFORE THE END OF YOUR BILLING CYCLE! read more

I was told that if I switched my services over to spectrum from AT&T that I would be receiving a gift card to pay off the balance. When I contacted spectrum to ask about the gift card, I was told that I did not qualify for it as I did not sign up for three lines. I explained to them that this was not explained to me when I went to switch my lines. So now I traded in phones and I'm stuck with a balance of $1100 at AT&T. Please be cautious when signing up with them mobile service and make sure you understand what you're getting yourself into. read more

Service is horrible they don't help their customers prices are ridiculous and they don't even work most of the time

Absolutely horrible service. It continually cuts out. I switched at my last place, and I am switching again.

The internet was fine, but they won't let you cancel. You have to call in, I called in twice, both times went through 10 minutes of them pestering me about not cancelling, and then both times they hung up on me prior to me getting this cancelled. read more

I've had issues with spectrum since I've purchased their internet and mobile services. I've barely had spectrum for a year at this current house, and already I've had to have someone come out 3 times to "fix" our internet connection issues. Ive called a multitude of times. I've gotten into a situation where management has accused me of lying about my daughters phone number and them trying to change my monthly payment from 5$ under the promo to 65$ for a changed number without being advised this would happen. And now that the promotions have ended, I'm having daily if not hourly issues connecting to the internet. Customer service is neither good nor reliable. I just called today to see why my internet is saying connected yet 5 minutes after the call still dealing with the same issues. This should be illegal. I'm spending over 100$ on internet and one phone bill and I've had more issues with them than I think I've ever had with a phone company and internet company together. The only reason why I haven't switched is the trouble of having to. After today, I'm looking into a new phone carrier and internet providers. They do not deserve anyone's money. DON'T WASTE YOUR TIME OR MONEY read more

Spectrum's service is terrible, with one or two outages every week. It took an hour on the phone just to cancel the service, and returning the equipment at the store required waiting in a long line. read more

ZERO STARS! Horrible connection reliability. There are outages every night around midnight until 3AM. Paying for a service that does me no good and can't rely on to keep what I need to keep running as I should. Poor quality of service. Paying $80 for higher than normal speed and can't use any of it for the things that matter. read more

Almost never works! They keep increasing the price, yet the quality keeps going down. Internet goes out at least once a day for a few hours. They don't care because they are printing money because most people have no choice. read more

spectrum is sum hot ass. cant queue into ow2 without laggin out and now im banned for 8 hours cuz this dogshit internet. dont waste ur time or money on this joke of a internet provider read more

Horrible customer service, cancelled service, returned the equipment and still was charged for the monthly service. Called and spoke to multiple representatives and finally one spoke to the supervisor and said they would go ahead and waive the fee. I just received a statement for this month with the charge still on it. Called again today and the representative spoke to her supervisor and basically said nothing that they can do and I had to pay it!!! Would never use Spectrum again.. A total scam..... read more