In December I had my internet upgraded with Cincinnati Bell Fioptics. My neighborhood was updated…read moreto Fioptics in November and I was contacted by Cincinnati Bell about getting their TV/internet service. All I wanted was better internet as my current service had been inconsistent causing delays with my Netflix service. I was not scheduled until the end of December. It turns out that the fastest way to get a service call on the schedule is to also get the TV service installed at the same time. So I agreed on a trial basis to Fioptics TV. I must admit that the TV service is great and was on promotion for one year. I just did not need or want it. I cancelled the TV service by phone and made my first visit to the store. It was almost Christmas. The store was busy. My wait was less than 5 minutes. The associate was friendly and helpful even when I was caught off guard being told that if I didn't return the remote and power cord also I would be billed an extra $100.00. I promised to do so. Surprisingly on the second visit in January another friendly associate informed me that my account was already credited for them. I was treated great and recommend that you give this location your business. Until next time be kind to each other. #yelpcincy

I came from TWC and can say CB is much better. Better in terms of speed, reliability, value and…read moreoverall functionality. TWC offered 50Mbs down and 5Mbs up and charged more. CB offered 50Mbs down and 10Mbs up. That 10Mbs up makes a huge difference when streaming Netflix. I had nothing but buffering on TWC and have none with CB. All for a lower price. CB's customer service is just like all the rest: clueless and dumb. But the service works well and is very reliable at a much more affordable rate.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Why am I not surprised they get such terrible reviews. They…read morekeep raising their prices substantially over time. They block shows that your previously recorded that you are supposed to have access to for 9 months, with no warning or explanation. Their websites "Feedback/complaint " page NEVER WORKS" and they are impossible to get by phone. Company's don't want the real feedback they deserve. Use any other service except for this one. I've had it.

Installation was sloppy and trash/ wrappers left in yard. Could have done a better job with wiring…read more Sticking up out of gutters. Left before checking about programming. Had to call to get channels set up correctly. Receivers were unable to connect to optical in/out on soundbars. Had to purchase adapters. No need for adapters with previous carrier. May have changed mind about switching to Direct TV had I known this.

They have terrible service. I came in and they refused to help me. They told me I need to call for…read morehelp, despite me having called multiple times and being on hold for over an hour without speaking to a single real person. They are actively preventing me from cancelling my internet and phone plan. I'm currently in the process of filing a complaint on several websites including the FCC, FTC, and BBB. Will also mail a hard copy complaint and request to end service so I have a paper trail and can request a refund for refusing to cancel my plan while stealing my money. Save yourselves a headache and potentially getting scammed - don't use Spectrum!

SO SLOW!!!! No other words to be honest. The worker suggested we take our equipment back to UPS?…read moreThen proceeds to tell us just to wait anyway. So confusing, so slow, and so unprofessional. I would recommend going to the one in Florence or Cincinnati instead. I came to cancel my internet service. The worker I encountered had me leaving in tears due to being so rude and inconsiderate. He kept telling me all the things I "should've" done. -I should've checked my bill every month because it would've told me in advance about my bill increase of $25. I don't know about you, but when I have autopay set up, I don't check my bill every month. -I should've come in earlier so he could have given me some money back (well sorry dude, some people have to work). -I should've kept my service until the end of the billing cycle. Again, I thought Spectrum would prorate like any other decent company, but they are out for money, so that was my misunderstanding. This worker then tells me that it's "only" $75, it's not that big of a deal. This is what got me... I am a teacher, $75 is a big deal to me. Yeah I should have done a lot of things, one including NOT signing up for Spectrum. I will not be recommending this business to anyone.

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.