If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

Billing is still a mess and customer service is set up to make their life easy and yours miserable…read moreAF.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Transferred service out but have been trying to log into their website to make payments on my prior…read moreservice. Website glitches put every time I try. Try calling for tech support and can't get through to an agent cause I don't have active service. Can't make a one time payment through the website since I don't have my account number. At this point they might get their money or they might not. I am sick of trying.

I have dealt with these people long enough! Online in Sept they told me that they would drop my…read morebill to 29.00 a month for service to my Ipad. I use it mainly for my vendor business. Soooo I get my bill and its 100.00 a month. WTH I argued about the sept quote. The person told me she couldn't do that. She also argued with me that I couldn't make a phone call on that Ipad though it has a phone number, just like a phone, and I can do facetime on it. They are just full of it and don't know what they are talking about, worst customer service. I am going to look into another service

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

In December I had my internet upgraded with Cincinnati Bell Fioptics. My neighborhood was updated…read moreto Fioptics in November and I was contacted by Cincinnati Bell about getting their TV/internet service. All I wanted was better internet as my current service had been inconsistent causing delays with my Netflix service. I was not scheduled until the end of December. It turns out that the fastest way to get a service call on the schedule is to also get the TV service installed at the same time. So I agreed on a trial basis to Fioptics TV. I must admit that the TV service is great and was on promotion for one year. I just did not need or want it. I cancelled the TV service by phone and made my first visit to the store. It was almost Christmas. The store was busy. My wait was less than 5 minutes. The associate was friendly and helpful even when I was caught off guard being told that if I didn't return the remote and power cord also I would be billed an extra $100.00. I promised to do so. Surprisingly on the second visit in January another friendly associate informed me that my account was already credited for them. I was treated great and recommend that you give this location your business. Until next time be kind to each other. #yelpcincy

I came from TWC and can say CB is much better. Better in terms of speed, reliability, value and…read moreoverall functionality. TWC offered 50Mbs down and 5Mbs up and charged more. CB offered 50Mbs down and 10Mbs up. That 10Mbs up makes a huge difference when streaming Netflix. I had nothing but buffering on TWC and have none with CB. All for a lower price. CB's customer service is just like all the rest: clueless and dumb. But the service works well and is very reliable at a much more affordable rate.

Rikki was our IT specialist who came to our residence. She was friendly, pleasant and very…read moreknowledgeable. She assessed our network and internet connectivity needs and efficiently addressed them and solved them, helping us out tremendously with both our personal and business (for our home office) needs. Short Circuit's pricing was very competitive, in fact lower, than what our internet service provider quoted us, if they had been willing to make a service call, which they weren't during the current pandemic. Nikki was "masked up", and respected our protection needs and our residence. We now look forward to extremely limited, if any, on-going internet issues. Thank you Nikki and Short Circuit. -Susan and Eric S.

Great service. Always a pleasant experience and interaction. Would definitely recommend and use…read moretheir services again!

I just want to thank Alexander Knight for helping me through a difficult situation with my 84 year…read moreold Mother's cell phone. I am an authorized user on my Mother's account but had no idea what to do when her phone was hacked and identity stolen. Alexander walked us through the process of getting the account secured and the cell phone service restored. We couldn't have done it without him! Thanks again Alexander! You and your team at Western Hills are awesome!

HORRIBLE CUSTOMER SVC. No one in the store. I went to the counter to replace a remote. They told…read moreme to go back to the front and sign so I did. The they told me I can't replace it there. Funny, Spectrum told me I could. But when you're dealing with lazy, rude people, I guess you're out of luck. Good luck with anything here!

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

Loose signal all the time!! Rain or no rain in area. Called…read moreto cancel, told we had a 2 year contract! No we didn't, asked to see contract with signature and we're told it was a verbal contract!! To cancel it was going to cost over $400!! Actually we were told when we signed up they DID NOT require a contract. Otherwise we would never have signed with them. Then the person we were talking to got very rude and threatened to sue if we cancelled!! Wow!! STAY AWAY FROM DISH NETWORK!!!! Hey DISH, don't call your customers liers.

Cincinnati Bell's customer service is in the Phillipines or some other third world country. I have…read morebeen using the same user name/password for 8-10 years Now my password doesn't work. You would think this would be easy to fix, but I have been in contact for 2 days and the problem is never going to be fixed,, more than an 81 year old can handle. A 2.5 billion dollar company cannot afford local customer service. This is a 0 star review.

Cincinnati Bell operates without its customers in mind. They often increase prices an absurd amount…read moreand also fail to fix your issues quickly. I've been paying for 200mbps for internet but was only getting 25mbps after doing a Speed Test. I called the company and it took them two days to get me an answer. They did nothing to try to troubleshoot the issue. They just kept saying something about Trace Routes and speaking in internet jargon. Needless to say, I'm extremely unsatisfied with their service. Waiting on another internet provider to come along so I can leave this company.

Why am I not surprised they get such terrible reviews. They…read morekeep raising their prices substantially over time. They block shows that your previously recorded that you are supposed to have access to for 9 months, with no warning or explanation. Their websites "Feedback/complaint " page NEVER WORKS" and they are impossible to get by phone. Company's don't want the real feedback they deserve. Use any other service except for this one. I've had it.

Installation was sloppy and trash/ wrappers left in yard. Could have done a better job with wiring…read more Sticking up out of gutters. Left before checking about programming. Had to call to get channels set up correctly. Receivers were unable to connect to optical in/out on soundbars. Had to purchase adapters. No need for adapters with previous carrier. May have changed mind about switching to Direct TV had I known this.