I just want to thank Alexander Knight for helping me through a difficult situation with my 84 year…read moreold Mother's cell phone. I am an authorized user on my Mother's account but had no idea what to do when her phone was hacked and identity stolen. Alexander walked us through the process of getting the account secured and the cell phone service restored. We couldn't have done it without him! Thanks again Alexander! You and your team at Western Hills are awesome!

HORRIBLE CUSTOMER SVC. No one in the store. I went to the counter to replace a remote. They told…read moreme to go back to the front and sign so I did. The they told me I can't replace it there. Funny, Spectrum told me I could. But when you're dealing with lazy, rude people, I guess you're out of luck. Good luck with anything here!

MyronI have been a loyal customer with Verizon for about 12 years and had an issue with returning…read moremy IPhone 14 and my purchase of my new IPhone 17 online. Myron listened, read notes on my account, and called customer service to initiate a plan to resolve the issue. He ordered me a new IPhone 17 which arrived the next day and had me return two days later to complete my purchase. He took extra time to explain my transaction and set-up my IPhone 17. As he transferred my data he was very conversational with me. I have been a flight attendant for many years and I know what good customer service is and Myron was at the top of his class. Thank you Myron for great customer service. Amazin!!!!

If you like being ignored, transferred endlessly, and hung up on after waiting 45+ minutes, boy, do…read moreI have the company for you: Verizon. I came in with a simple issue -- one that should've taken maybe 10 minutes to resolve. Instead, I was treated like an inconvenience. Store reps shrugged me off, laughed at me, customer service agents passed me around like a hot potato, and "supervisors" were mysteriously always unavailable. Amazing how fast they disappear when a problem isn't easy. Promises were made ("We'll call you back." Spoiler: They didn't.) Apologies were mumbled ("Sorry for the inconvenience.") but nothing was actually fixed. I left more frustrated than when I started -- and that's saying something. Verizon, your phones aren't the only thing that's wireless -- apparently, so is your accountability.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

Billing is still a mess and customer service is set up to make their life easy and yours miserable…read moreAF.

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

A salesman, Randy, just said we are in sales, we don't do customer support. Does anyone else think…read morethis is an odd statement? Good companies have everyone helping with customer support. The Milford Verizon person was very helpful, this location failed. Something to consider.

Transferred service out but have been trying to log into their website to make payments on my prior…read moreservice. Website glitches put every time I try. Try calling for tech support and can't get through to an agent cause I don't have active service. Can't make a one time payment through the website since I don't have my account number. At this point they might get their money or they might not. I am sick of trying.

I have dealt with these people long enough! Online in Sept they told me that they would drop my…read morebill to 29.00 a month for service to my Ipad. I use it mainly for my vendor business. Soooo I get my bill and its 100.00 a month. WTH I argued about the sept quote. The person told me she couldn't do that. She also argued with me that I couldn't make a phone call on that Ipad though it has a phone number, just like a phone, and I can do facetime on it. They are just full of it and don't know what they are talking about, worst customer service. I am going to look into another service

For the fourth time this month, I experienced an internet outage lasting more than 4 hours. The…read moreweather was calm. It went out at 8pm last night. When I called, I received an automated response saying it would come back on at 11pm. When I called back at 11pm, they updated their response and said 2am. I pay $90/mo for internet only and have been a customer for YEARS. I expect it to work. I hope to find a more dependable service this week.

i was offered free service for 1year if i switch my cellphone to spectrum! spectrum lady called…read moreboost to get my phone transfered to spectrum ( spectrum lady told me to tell boost to unblock my phone ( i don't know about) so spectrum got my phone turned off with boost ( cause its blocked till july ) so i had no service!! so i went to spectrum and got another a16? pissed! came back and forth serveral tims to get my number and my roku camera and my home internet connection back! so joshua told me i didn't have to pay for this phone! cause of all i went thru with spectrum?( now spectrum is charging me daily for second line! when i only have one line! very stressful april and may im still trying to get spectrum to deal with this matter!

So glad I hired Nate and his team to install my new Sony 4k projector and associated equipment. I…read moretold him I was anxious to secure the equipment. I ordered it on a Monday and they installed it on Friday morning. I couldn't be happier.

Nathan and his crew are simply the best! I was homebound due to a serious injury and Nathan came…read moreand set me up with surround sound, an awesome Sonos System and even installed new outdoor speakers. When I had problems, mostly due to my own lack of knowledge, he sent one of his crew members over to give me a tutorial on how to use my Roku. And the best part was that it was all very affordable. I highly recommend Sheer Technologies.