I feel like not enough people are talking about this company. And if they are, they can't seem to separate them from their former namesake. I mean, if you're a customer, then it should be fairly obvious that Spectrum and Time Warner are totally NOT the same company. You see, I've lived in [and out of] El Paso over enough years to remember the abysmal days of Time Warner. Most of you know what I'm talking about. The days where cancelling service was about as pleasant as getting a root canal and about as convenient as driving your car to work with only three tires. Back when Time Warner was still a thing, my Internet service would drop its connection literally every 15 minutes at worst...to once a day at best. One time their service techs came to my property, ripped out all the wires from the ground so they could replace them with newer (faster?) lines. Guess what happened. That's right--the Internet kept dropping like clown pants on a pratfall. But then...I moved down the street to a house with better interconnectivity infrastructure. And then...Time Warner was ancient history like yesterday's garbage. Next thing we know, in walks Spectrum like John Wick tearing it up at a nightclub full of gangsters about to get slayed. Near as I can figure, the game changed tremendously once Spectrum took over. From much more open communication with tech support, to tighter ETAs for scheduled house installations, to more frequently upgraded (not to mention functional) hardware, to simply...ya know....operating like a STEADY ISP!! For the most part. See, Spectrum is not perfect. No ISP ever is or will be. We still experience random disconnections. But they are few and far between. My only real complaint with that is how their new router and modem configuration causes the resetting process to take well over 6 to 10 minutes to reconnect. Now, that may not sound like a long time. But imagine waiting that long for the service to return as you're waiting for the rest of "My 600 Pound Life" to finish buffering. *Disclaimer: I do NOT watch 600lb Life, guys; my wife does. I just wanted to use a reference more folks could relate to. Oh, but what of the main headquarters, you ask? Well, it's quite efficient, actually. Not much to say, except for the fact that they are doing well to adhere to COVID standards. More interestingly, they have greatly simplified and reduced the wait times in the lobby with a digital sign-in service. Customers are called up by name in the order they signed in and the few times I've had to come here to return equipment, the lobby is never crowded. This place hasn't been reviewed in over 4 months and most of the one star reviews date back to 2019. I really don't know what these other blokes are on about. And I realize ISP experiences vary from customer to customer. But as for me, I'm sufficed to give Spectrum 4 mostly steady Internet connections with minimal downtime out of 5. They ain't perfect. But it sure beats the hell out of expensive satellite service with monthly data caps. read more

moved over to a different internet provider for awhile. it was a peaceful service however unfortunately needed faster speed which spectrum has, but I hate dealing with them. they send a email to me offering a $50 internet credit to join. when exploring options they will send a statement credit to your account if you sign up, I signed up and didn't mention it the first go around so now they refuse to honor it and say unless we saw it it ain't valid, even though I have the email stating so. bad company with some decent internet, feel free to spend 2-3 hours trying to get setup properly while getting a sales pitch for more services every 5 seconds. read more

Worst customer service ever, I was charged for a full billing cycle with only two days into my billing cycle. Not being able to backdate or pro rate the charge is a terrible policy, will not be recommending or going back to spectrum after this read more

Crooks. Loyal customer till I had a problem. My equipment has been unplugged and packed away since June. I called Spectrum to cancel on July 2nd, called again on July 7th, and chatted online. Each time, the call ended with no resolution and my service remained active. read more

10+ years loyal customer through various cities. I was relocating and wanted to cancel my service until I relocated to a new place, but the rep I spoke with talked me into some seasonal pause option instead to keep my account open, but paused at just $5/mo. I took it, but had difficulty in finding a new place to live. It expired, and they resumed charging. I called to ask to resume the pause since I hadn't found a place to live yet. They said no that I owe the full amount despite the service not being used since last October. Nothing was plugged in. Had they just let me cancel like I wanted, I would've resumed service with them wherever I moved to. But instead, they gave me the finger with their scammy pause option and FORVER lost my trust, loyalty, and business. read more

This is for the entire spectrum company, their network is always going out and unreliable speeds. Go with a different company if Verizon covered my area I'd switch so fast. They try to up charge everything, if you leave your house for a period of time and don't want internet during that time they charge you $5 to keep your account. read more

Spectrum is HORRIBLE. Absolutely horrible. Have internet issues at leat 3 times a month. The people that work there are really nice and helpful but this is not reliable for home or business. read more

Possibly the worst cable company on the planet. Their user interface is absolutely horrible. Their "menus" are almost unusable. The system signs you out every 30 days, and makes you reset your password, which sometimes works, sometimes doesn't. Sometimes it takes a few days just to sign back in after a password reset. Customer service will do nothing to help, claiming "it's just their system". STAY AWAY if you can. read more

I called and spoke with somone over the phone they sent me to the store to pick up my new phone but the guy behind the counter wouldn't give it too me. he could have helped me if he wanted but instead he chose to be lazy and send me about my way! if customer service isn't the goal why are you there just hire robots already! I wish I remembered his name! read more

Spectrum has a casteopic customer service process. we called 800 number to cancel my 89-year-old on Saturday. The guy refused to cancel him, asking all kinds of questions that he didn't know flat out to cancel to offer other services would not cancel them. We got an argument now today on Monday I'm at the spectrum store on airline in El Paso Texas and they were just as catastrophic with their customer service. Monica wouldn't give me any help whatsoever she goes if you're not checked in and you can't we can't do anything with you. I'm like I'm checked in. I showed her that said I couldn't check in till 1240. It's now 1030. Laura on the other hand was very helpful and came out and helped. No wonder your ratings are so poor cause your service sucks ass. read more

Worst internet service I've had in my life. Non stop service interruptions. Today my service has been out for 10 hours, the "estimated restoration time" has pushed 6 times. This is honestly the worst internet you could purchase in El Paso, look elsewhere your money will be wasted in this company. If I could give it -stars I would read more

Nicer customer Representatives, there Rude and Unprofessional. Awful experience coming to this store.

I caught one of their employees trespassing on 3 properties In my neighborhood at ~3 am in the morning. Thinking this was very unusual i asked him what he was doing. He claimed he was servicing people homes for internet. Then I responded with "i don't believe you" then he began a fight with and attacked me with a screw driver and left my head bleeding. Yes PD got involved. But i dont think he was fired. read more

I'm smashing this router and modem to pieces before I bring it back to the store in a box. These pictures were taken over the span of a week. Service drops almost every day. Let me ask you something Spectrum, what if someone attends school online or works from home? You're messing with people's lives. Hopefully the children of these Spectrum employees realize how worthless their parents are :) read more

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With spectrum being our only choice for internet on Ft Bliss, it's pretty good! Decent prices and good service. There's a couple outages here & there but that's normal and happens with other companies. Not too sure about the phone service they provide but for internet I would recommend them! read more

Internet service is poor had highest speed and couldn't load facebook on it. Waited in line for 45 minutes to return hardware only 1 person to help customers while others walking around with over 10 people waiting poor service read more

Spectrum lied and manipulated me for $65 after I had already made a payment that I made sure would cover any outstanding balance and avoid any service interruption the day before, and they still disconnected my Internet service on Christmas morning! Mind you I've been a customer with them for well over 12/15 years, since they were called Time Warner Cable. This was the first time I was late on my bill (which was only 1 month behind). The worst part was that when I called on the 26th (day after Christmas) I was again ASSURED by customer service that if I paid the additional$65 which was due for this current month and was not even considered late yet... that my service would be reconnected the same day! My wife and I were babysitting our niece and nephew and planned a movie night! I was promised over and over that this would solve everything. But after I did I was told my account was closed and they then promised that if I sign up for a new plan (at now a higher price) I could have my services restored as soon as I drop off my old modem and pick up my new one. I specifically made sure if this as I had already been burned twice! But of course it wasn't the customer service reps fault... so I agreed since I was desperate and the representative seemed to want to help and PROMISED it would be fixed! I go to return and pick up my modem and was then told there is a 5 day hold on my account. No one knew why my first $150 payment that was guaranteed to avoid any service I interruption didn't work or why I HAD to pay the additional $65 or why they closed my account for only being 1 month behind or why my act was on hold... after I made the final payment the pleasant customer service had disappeared and now I was being treated like a criminal who wasn't owed any explanation. I am EXTREMELY disappointed and disgusted by this business practice and find it manipulative and dishonest!! Besides ALL OF THAT... their service is actually horrible!! I will admit it has gotten better over the years... due to finally having some competition and not holding a legitimate monopoly here in NY but there speeds have never been up to par. They were never what they advertised and constantly had service issues and the buffering times were horrible at times!! I should have switched to Empire the first time I had a chance! But like I said after being with them for likely 15+ years I decided to stay with what I knew.... What a mistake! Terrible customer service, horrific business ethics and manipulative business practices and strategies to suck every last dime out of people while providing the absolute best minimum service possible. I wasn't at all surprised that when I signed onto Yelp to make this review that it looked like they legitimately have a 99% disapproval rating... almost every review I saw had 1 star! Its really sad how these businesses treat people in their time of need, but advertise how much they care and how we're all a family and how we are they're number one concern... but they only treat us well and with respect when either initially buying their service or when calling to cancel it... there was so much more that happened and so many other reason why I will never give them my business again... this was the shortest version I could muster after re writing this 4 times... but seriously... do yourself a favor and find another service provider!!! SPECTRUM IS A HORRIBLE AND MANIPULATIVE AND SELFISH BUSINESS!!! I am truly disgusted and I hope this saves someone else from being taken advantage of and receiving 3rd rate service! I know there may not be many other options out there but definitely do yourself a favor and look first!! read more

This is for the Spectrum customer service on the phone. Let me say if you are considering getting Spectrum, be sure it's for life because if you decide to switch to another service, you will face an extremely hostile grilling about why you are cancellation. In my case, I dealt with someone named Joaquin, who is older and asked probing questions to which he'd start getting defensive if I spoke negatively about Spectrum. I have no idea how he still has a job if the phonecalls are actually recorded for so-called "quality assurance" ....Sooo that must mean the company sanctions him to act like an a**. Here are a few tips for making cancellation calls less cringy: 1. Do NOT say you are switching to another company, and especially do not say what company it is. 2. Give as little information as possible. Do not give them any ammo to prolong the torturous cancellation call. 3. Try to be generic when saying why you are leaving Spectrum. 4. Avoid Spectrum in the first place. read more

They are the worst service provider in El Paso. We were offer 30 days free to test out the new services. They require a self-install and we could never get the wireless to set up. Then the same day we tried to set up they had an outage on football Sunday and it wasn't fixed until the afternoon! Luckily we had AT&T still because if not we would have been sh** out of luck. I would never use this company. Pay for the better service. read more

Pathetic excuse of a company. All they do is up the price of your service and continue to give the worst service with it only getting worse. I will never recommend this company to anyone that need internet services. Customer service reps need better training or they need to be replaced. Every time I have called they have bad attitude and do not what to be there. read more

Canceled services with spectrum, went back to AT&T. Had to bring back equipment or be charged. Unlike the other company who sends a return mailer So unless you have an appointment you sign into a kiosk and wait to be called. There only two customer service reps but only one taking customers. read more

Spectrum - Television Service Providers Near Me - El Paso, Texas

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Break up the monopoly in El Paso. Shit service, shit customer service and over priced for the lack of stability. The attitude is where else are you going to go. Rather move cities then wait for El Paso to come into the present day of technology and other companies investing in the market. read more

this sucks for 60 a month I don't even have a big house and it can't reach my room. I wouldn't recommend spectrum at all

No les pongo una calificacion de menos 100 estrellas porque no hay la opcion, vivo en el 79938 por el area del 375 y pebble hills y el servicio es pesimo, muchas fallas, no me he cambiado a otro proveedor de internet porque nno hay quien más ofrezca el servicio, acabo hace menos de 5 meses de cambiar los equipos y el router ya no funcionó y como es sábado ya me quede sin internet hasta el lunes, si tienes otra opcion en dónde vives no contrates este mugrero de servicio read more

Spectrum is a company of thieves. DO NOT do business with Spectrum. If you cancel your service, no matter how early in the billing period they will force you to pay for a full billing period. In other words they will force you to pay for services not rendered. Do not bother calling customer service, they will not help. The BBB and the Consumer Financial Protection Burea has already been informed of their unfair billing practice. read more

Consistent outages that seem to range anywhere from 3-10 hours at a time. Little to no explanation of the cause and almost no real updates on repair times. The only reason that have customer base is a lack of other options for consumers. read more

Constant outages and disconnection. Every other day and there's nothing they are doing to help remedy the situation.

Funny thing about Time Warner Cable, they are okay with providing cable and Internet services that work only about 85% of the time, but they don't like it when you only pay 85% of your bill! I realize that complaining about this is the very definition of first world problems (my DVR skips A LOT of recordings and my Internet connection is lost at least once a week), but honestly the quality of services I've received from El Paso's Time Warner Cable is significantly less than other TWC cities I've lived in (Austin & LA). Compounding my frustrations with their services is that their customer support, while available 24/7 and VERY friendly, is really just not very helpful. The most support they can provide is asking your to unplug and restart your equipment, beyond that you'll have to make an appointment and wait forever for a technician. Additionally, they are ALWAYS currently experiencing an outage in your area, go ahead call them right now, its in their recording! I don't know if this review will encourage them to improve their service, but I hope it does because a lot of us living in El Paso don't have a lot of choice in TV providers, and like I said, TWC's service in other cities is much better. read more

Spectrum - Look for this place! - Television Service Providers Near Me - El Paso, Texas

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Time Warner as a whole... not a fan. Time Warner as in just this location... I can dig it. We previously had Time Warner for cable and internet. Just one big NOPE when it comes to the cable (at least where we lived, I can't speak on other parts of El Paso). We constantly had to reset our cable box even after it was replaced because while watching anything on On Demand it would just freeze. And the prices for TV were astronomical compared to any of it's competitors in the area. We had two cable boxes with the most basic programming they offered, no DVR, and somehow we still paid $90. For that same price we could switch to any other television provider (and we did) and have more features. The internet is a love-hate relationship for me. We decided to stick with their internet because they offered the best speeds in our area that would fit our needs. Their pricing is okay for internet, but the one thing that I find funny is the fact that if you want a router that provides wi-fi for your house, you HAVE to buy the 30 mps internet. Anything less than that and it doesn't come with the wi-fi router. Not sure what kind of monsters out there are paying for internet, but don't want wi-fi... but apparently they exist. I'm sure you can purchase your own router, but I'm not sure what added cost there would be (if any for that). Now on to this specific location. They're fast and efficient. They have more people manning the desks than the Westside Time Warner. And they're friendly. I was able to do a change of address at this location and set up an install date that worked best for me. The tech that they sent actually arrived much earlier than we were set for (6-7 PM). I had asked if they had anything earlier and they didn't, but they said they'd notate to the tech that if he could come earlier he should call me to set up a time. He called us three times and we didn't answer since we were a little busy moving, but after a while he decided to show up and just see if we were home anyways. Luckily we were and he did a great job of setting us up. I'm still not sold on the company, but seeing as how they were my best option for internet, I'll ride it out. When choosing which Time Warner to actually go into, this is my preference (if I have the time... it's a little out of the way for me). read more

These guys are horrible. Internet goes down so often I cannot help but wonder why my bills aren't getting pro-rated. I hope to God AT&T builds lines in this area soon. Spectrum is terrible in El Paso. At least in West El Paso where the new development areas are at. I wish I could give negative stars. read more

Today I wake up to no cable on any of my TVs except the main one with the box. Turns out they want me to get a box for every single tv in my house! Lol I stuck with Time Warner over the years because they had faster internet and while the price was high they worked with you. Spectrum on the other hand is a blood thirsty money hungry shady company, they boost your bill for no reason and with no explanation and they don't work with you on price. They are a typical bait and switch company, they bait you with low prices and no contacts, but the raise prices for no reason, now they want us to get this new boxes. No way that is going to happen. I'll shop for internet tomorrow with a new company and steam my TV content on Sling TV and Netflix. I'm done with cable this was the final straw!!!!! Also has anyone noticed that since Spectrum took over the service has become very unreliable? read more

Internet is down so I called. How surprising, automation doesn't see an outage in my area. I pay close to $80 for 100mb only to get AT BEST 25mb. Spectrum is a joke. Think ita Tim to jump to att. I have service at another house. 1000mb for $50. And it's constant. read more

been paying for 2 lines but go no service on either one of my phones , get your shit together yall suck

This doesn't have to do with the specific location but spectrum as a business. If i could give it 0 stars i would. The package they offered with giving kids free internet for school was great but once it ended i struggled to keep up with payments and they disconnected me. I paid what i could after being laid off but they said there was nothing they could do. I told them my kids needed internet to learn they said it wasn't their problem. And if i paid the full amount i owed (during a pandemic) they could restore services. I told them the only cash i had was for rent which was priority and the representative said why get it if i couldn't afford it. I'm now going to get another company because that was very unprofessional . Now that i found another job i will be giving my money to a different company who is more understanding to the circumstances. read more

Getting technical support from spectrum is terrible. I had internet service for 2 days before having it disconnected. Never was able to get the cell phone activated. I was hoping they were better than it was a few years ago. But it isn't read more

I was with T-Mobile for 23 years and someone told me about the special at Spectrum with phone and internet that was less than just my internet and.. so I changed a week ago and I've been into the store six times because they straight out to lie to you I've talked to three different employees one of them actually wrote down the terms when I went back to get those terms they actually told me that that wasn't true and that that employee had been moved then I was told that I was already signed up they had signed me up I gave him my credit card and then I keep getting emails that say that I'm not signed up for automatic payment then I checked to make sure that my gigs were the same and my speed was the same as I had had and they were second day that I have Spectrum internet my TV starts buffering and I get spots the guy comes out to fix it 2 hours later it starts again so they have to come back out again and they will not accommodate for your hours you do it on their time or it doesn't get done they are horrible don't don't go to Spectrum .This is a NIGHTMARE....RUN. The store mgr.said approx 100 customers/day complain read more

Spectrum keeps billing us incorrectly. We changed plans and they are charging us for both plans. When we try to contact them through chat or phone call, there is an hour wait. We switched to Spectrum a few months ago, and it was a huge mistake!!!! read more

There were at least 5 customer service people working and they just sit there notice that there are multiple people waiting. They sit there and continue to ask if we are waiting. Which we had been waiting for about ten minutes. Then a group of people start to pile into spectrum where they just delete everyone who had been waiting and just started taking all the new individuals who just walked in. read more

So I have spectrum for my internet provider and I get a letter letting me know that they will be increasing my bill from $45.99 to around $70 dollars and it turned out ir was going to be $79.99 for internet only, as per the letter my contract was up and that was the new fee they were going to charge me. So I called spectrum to see what new options they have and as usual the guy I talked to told me there was nothing he could do and that was the final answer he said that there was no other promotions that were available for me and he was not going to change my price as he never does for anyone. I said ok please transfer me to your customer retention department he said we don't have one I said ok please transfer me to your cancellation department. So I get the next person after waiting like 5 minutes on hold and one plan the situation to her and she said I have a promotion that will leave your rate at the same you have now I said ok please get it done. It blows my mind that they do what ever they want as they are the only cable provider in El Paso and the fact that they can raise the prices and are not being regulated it's amazing. The guy I spoke with told me you are lucky you are not being charged for adoro al data when you go over your plan so I said to him this is cable internet not a phone service plan. He said oh there is still other companies that charge you for the additional date. I wish there were other options aside from att and spectrum in our area as they are a rip off and like to take advantage of people. read more

Well, the time has come for me to rage on Spectrum. A shout out to current customers, BEWARE. If you're going to cancel services (except mobile) look at the billing dates on your statement. Cancel your service a few days before the billing cycle ends. They will NOT prorate the charges and they expect you to pay for the entire billing cycle even if you don't have the service anymore. I made the mistake of thinking this company was a fair minded company. I cancelled my TV and home phone service. (Even though I never used the phone service). I did so because of the drastic price increase showing on my bill. I was 9 days into the billing cycle when I did this. I kept the internet (even though it doesn't work very well) and paid the cost I was told it would be. I thought they would prorate the bill and I would pay the prorated amount for the 9 days on the next bill, in addition to the next months internet charge. To my surprise, they did not do this and put my account in delinquency for the amount I didn't pay. When I called to inquire I was told under no circumstance would they prorate the bill and I am responsible for 21 days of service that I did not have. I was quick to tell the representative that I would not hesitate to take my business elsewhere and challenge the negative info sure to hit my credit report when I didn't pay the charges. The unfortunate part now is the area where I live only has 1 high speed internet provider, you guessed it, that's Spectrum. So they have me over a barrel at this point and to keep the speed I have, I'll be forced to pay for service I didn't have for those 21 days. The only recourse I have is to move my Spectrum Mobile service to a different provider. That will happen in the next few days. They will not get my money for that anymore. And as soon as a viable alternative for internet comes up, you can bet I'll be out of Spectrum altogether. Had the representative I spoke with originally told me they would not prorate, I would have kept the service on until a few days before the end of the billing cycle. In my view its fundamentally unfair to charge people for a product or service they don't use or want. But since Spectrum is the only dog in the neighborhood with the fast internet, it's easy to understand that they probably just don't give a damn how they treat their customers. Having said that, I can't deny not checking the fine print on the bill. It does indicate they do not prorate charges, although not in those specific words. But a heads up from a caring representative could have avoided all the angst. Lesson learned. read more