I am only giving a one star because I can't give a zero. So many issues. 1. They try to tell you…read moreyou must buy insurance, you tell them know and they put it on anyway and when you try to get it off they try to tell you no if it's been longer than a month. 2. They put on a $5 upgrade charge even if you tell them no. 3. They mixed up which phone went with which number and created havoc in our house. 4. They screwed up our trade in and it's if I hadn't called would have never been done. And appointment times there are a waste. Add 30-50 minutes to your actual time to to even talk to someone. Don't blame everything on Rona as this should actually help them! The people in this store have no idea what they are doing and I can't in my right mind go back. They have cost my wife and I countless hours on the phone and in the store trying to straighten things out. I don't think it's AT&T but it sure reflects poorly in them. Go anywhere else but here and save yourself some heartaches!

Just dealt with the manager, Rick, who refused to give me a $45 credit when I have been…read morefraudulently charged for a ghost line for 6 months. I would not recommend using the store at all. Attitude reflects leadership.

I just had an extremely negative experience at the AT&T store located at 3231 Green River Road in…read moreEvansville. Pulled in at approximately 9:40 and went into the store. The store's open sign was lit up, and the posted store hours indicated that the store should be open. One young lady was waiting on a customer and advised me that I would have a brief wait. No problem! The young lady finished with the other customer and began working with me. She was called to the back by someone and looked upset/confused when she came back to help me. A couple of minutes later, another young lady(tattoo on her face and reddish hair) came out and said in a rude manner that "all customers needed to leave the store". Another customer stated that the doors were unlocked and that the Open sign was flashing. The employee then said "This is not open for discussion; all of you get out!" A less-than-positive experience and a VERY RUDE employee!

mundane establishments, lies a temple not of stone, but of signal and service -- the AT\&T store. I…read moreentered not as a customer, but as a weary traveler seeking connection in a world plagued by buffering and dropped calls. The doors opened as if by divine will, and I was greeted by emissaries clad in blue -- beings of speed, wisdom, and otherworldly patience. Their knowledge of plans and devices surpassed even the Oracle of Silicon Valley. To ask them a question was to be answered with the clarity of lightning splitting the heavens. As I beheld the wall of gleaming phones, I felt as Prometheus must have felt when first he touched fire. The iPhone 20 Ultra floated into my palm as though it had chosen *me*, not the other way around. Activation? Instant. Transfer of data? Seamless. My contacts appeared as if summoned by Hermes himself. But the true miracle? **The Wi-Fi.** So strong, so fast -- it tore through the air like Zeus's bolt. Emails flew. Streams flowed. TikToks danced. The signal, like the gods, *never dropped*. And when I left, I did not walk out -- I **ascended**, a being of perfect 5G connectivity, wrapped in the glow of unlimited data and unlimited potential. **10/10. Would transcend again

I have had internet with AT&T for years only because nothing else is available in our rural area…read more It is slow and unreliable. When you contact their support they are unable or unwilling to fix our slow internet. I am too afraid to try the satellite providers because I have had people tell me they are as bad and lock you into a contract or charge you ridiculous termination fees if you are not satisfied with them. If you live in a rural area like us, you are just screwed and if you have AT&T you are paying for being screwed!

From the owner: AT&T is an Internet service provider in Evansville with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

This review is based on 6 months of contact with them, but still with no resolution. Although they…read morehave several locations, I am reviewing this based on my total experience, which includes both HQ and the local Lafayette, IN office. I first contacted MetroNet in June for commercial TV service, after dropping Comcast for terrible customer service. I asked for a proposal for a 30 room business. The sales rep, Natalie, was very friendly and prompt to get me some numbers, and even came to the place of business in person on a Saturday. MetroNet was one of three companies from which I requested a proposal. After some in depth analysis of all three options, my Board of Directors voted to go with MetroNet. They seemed perfect. Good price, no external equipment to mount, fiber optic, good channel lineup, and (apparently) good customer service. I stayed in touch with Natalie over the next couple of months. When we decided to sign the contract in August, Natalie said they should have final installation by the end of August, as it would take about 2 weeks (sounds like the movie, "The Money Pit"). She then informed me that although she thought the service was already in our immediate area, it appeared they were not. She said it should be by early September, though. We agreed to sign the contract based on that. As the September deadline approached, nothing. I called to find out what was going on, and now they say October 17th. I cringe, but say ok. October 17th comes and goes, and nothing. Now they say early December. Now I am getting pissed off. I ask when it will be installed. They say January. I decide it's time to escalate the matter to a senior person. The person who heads commercial sales is Steve Jones. You can not call him directly, but must be forwarded to his cell phone via dispatch. I have done that 4 times over the past month or so. Not once has he returned my calls. Here is a quote from the Career page of their website: "Metronet is made up of a team of professionals who are proud to show they care about our customers and each other." Here is one from their About page: "Metronet is a customer-focused company..." The responses/excuses I have gotten from various personnel along the way are, "They are having trouble getting permits from the university.", "They are having trouble getting approval from the utility companies.", "They are backed up.", "I personally spoke with the head of the engineering team, and he assured me they have started working in your area", twice I've been told by HQ, "I don't even see any installation work or deadlines in the system.", and my personal favorite, "I really just don't think that the engineering wants to do the work." I have been in sales most of my working career, and am flabbergasted at this. They are worse than Comcast - the company that was voted "Worst Customer Service in America". I even had to get the BBB involved just to fire them. Looks like I will be doing the same here. I have been talking with MetroNet since June, been contracted since August, been given 5 different dates of installation, had the head of commercial sales blow me off 4 times, been given no less than 6 responses when asked about installation of my service. Not ONCE in 6 months has anyone on the sales team proactively called me to give me an update, or check in with me. I have had to initiate ALL of the correspondence. They are in sales??? They are "customer-focused"? If they don't want my business, or can't do it, just say so. Don't waste my time.

I cancelled service on 06/24/2019 due to a move. I was told my refund would come in 2 to 4 weeks…read more As of September 7, 2019 I still have not received it. I filed a complaint with the BBB. I keep getting the run around on when I will get my refund. Horrible business practice.

Tried to reach this company with some questions in regard to installing DirecTV in my travel…read moretrailer. Spoke with them on Monday and was told a supervisor would give me a call. Call back on Wednesday and was told that the owner would give me a call. It is now Friday and I called them back. I was told that I should just contact DirecTV. They could've told me that on one of the first two phone calls and not told me that I would be getting a call back when no one has enough customer service common sense to do that. Find another company as this one has zero customer service skills.

From the owner: Dish Express, Serving The Evansville Area Since 2004. We Pride Ourselves In Providing The Best…read moreService And Entertainment Experience To Our Customers.