It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

If I could put a negative rating I would. They had 9 booths with only 3 filled with people during…read morethe busy time of day. Just wanted to turn in equipment which should be a few minute process. Watched other customers. It was taking a minimum of 30 minutes per person. I waited over 2 hours. Went to lunch, came back and was next in line and waited another 45 minutes. Employees seemed unfazed and don't care. A complete joke of an operation.

Worst service ever, I have been a costumer for 5 years and never received speeds promised, in fact…read moremost time they fall well bellow standards and that is when it's even working. service has always had issues. They need to upgrade their infrastructure but refuse. I have no other choice to us them for internet so I am forced to pay high prices for infierior services. If you have other options even if you have to pay double do it! Do not go. With these guys. I tried to file a complaint multiple times and it goes on deaf ears it just gets lost and I do not hear back at all. They are crooks! Go with someone else. Please I beg you!. The only bright side of this company is the tech's that work in my area. They are great, but sad that I know them on a first name basis by how much they have been to my house. They get no support from their company.

From the owner: Consolidated Communications is a leading Internet service provider in eastern Ohio, offering fast…read morespeeds, customer service, and affordable prices for homes and small businesses. Get your favorite shows, movies and games on any device by adding our streaming TV service. Enjoy fast installation and 24/7 tech support for any of our flexible packages. Service is available throughout Montgomery and Butler County, including Germantown, Middletown, Farmersville and Franklin, Ohio. You can manage your account entirely online, including paying your bill, upgrading service, and getting your questions answered. See our website or give us a call to order service today!

Progressive satellite helped me save a lot of money on my tv Internet and phone bill. Their sales…read moreperson and installer were very professional. I am very pleased with the service I got from progressive satellite.

I got service with progressive satellite and im very impressed with there service they were prompt…read moreand courteous and did a excellent job with install. I would recommend them to everyone. There rates are awesome and they will save you alot more then some of the other companies.. rates are great!!!

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.

Are 20 year old antenna need a replaced. Scott came out the next day install a new one works like a…read morechamp. We get over 50 stations for free. No more cable bill for me would highly recommend

This company has horrible service. They don't know anything about antennas and the receptionist is…read morerude. I'd say they're going out of business. All signs lead to them out of business very soon.

Couldn't get anything to work on the website. Told me repeatedly that MY address didn't exist…read more Went on live chat and wasn't getting any help, but instead of fixing it, helping me, or offering me pricing.... the agent wanted to chastise me for saying damn.... literally, damn. Got all condescending and told me I would NOT BE TOLERATED... over typing " Yes I know my OWN damn address. Customer lost. Enemy made! Well done!

Jesse Patton was such a great help during our move. He was able to get us a great return customer…read moredeal and was able to get a tech to our home quickly. Jesse was very responsive and proved excellent customer service.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

The service is absolutely abysmal (we couldn't do more than one thing while using the internet) and…read morethe customer service is just as bad. Don't use this, even if you have no other option. It's simply not worth the struggle.

Ok I've dealt with verizon for yrs. If you need help Middletown is by fafar the least efficient,…read moreleast helpful. But there are other locations fairly close. The best is not as close ... at the Beavercreek Greene. The one in springboro and the one near Dayton mall are about the same. both better than Middletown. Recently spectrum offered to buy me out of my contract and lower my bill considerably. Have to have 3 lines to get the offer. 1 of the lines getgets free service for 12 months. Not sure how high it will go at the end.

I recently visited your Middletown Verizon location to pick up a SIM card for my own device. I had…read moredone this exact process two months ago at the same store with no issue, it was a wonderful experience! This time, staff (Sadie) told me it wasn't possible and that I had to "call customer service." No one offered to walk me through a solution or explain any policy change. They just said I needed to call customer support. It was escalated to a manager who was very kind and calm the entire time but an in store solution was still not offered. I ended up figuring out the solution myself by placing an online order for in store pickup from the parking lot. This could have been an easy lovely solution the employee walked me through in the store and the interaction would have ended in a win for everyone. They wouldn't lose a SIM card from their inventory and the customer would be helped. When I returned to pick it up, I calmly and respectfully gave feedback after getting the SIM card, saying I was surprised by the poor service compared to my previous experience. One of the employees raised her voice at me, became hostile, and eventually told me to "get out" of the store while shooing me away with her hands simply for giving respectful, calm feedback. I was shocked by the lack of professionalism. I work in customer service myself and know how important it is to show empathy and to help customers find solutions, especially for something as simple and common as activating a SIM card. Being dismissed and treated rudely is not acceptable and is not a trait that a customer support employee should have. I have never been treated like this by someone that was supposed to be able to help me. I ended the interaction by saying one of the most simple skills in life and in customer support is empathy and kindness and both were not present today. I was met again with telling me to get out now. I just wish there would have been kindness or at the very least some empathy. For something so simple with an interaction that had the opportunity to be easy and lovely again, it was instead a hostile, disgruntled, unprofessional, and utterly disrespectful one. According to Verizon's job listings they look for people that are professional, have integrity,have patience when handling challenges, friendly and approachable, calm and positive, and are consistent on delivering excellent customer service. This experience was anything but that.