I just switched service to Boost mobile. If the customer service I received is any indication of my…read morenew relationship with the company, I'm excited. Raquel at the Glenway store was knowledgeable, patient and respectful. She is a great choice for your company!

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

I came into the Verizon store to set up a new phone, not realizing the store closed in 15 minutes…read more Tyler was so gracious and stayed past close to help us set up the phone. He provided us with great service and an overall great experience. Very thankful for Tyler's help!

Staff is amazing, very helpful and they go out of their way to find the product you need. Couldn't…read moreask for a better phone store to go to. Thank you for the excellent service!

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

I had dropped my phone in a puddle one day and my phone was having issues starting up sometimes. I…read moretried fixing myself, but that only made it worse. I ended up trying this place out and I'm glad I did! The man at the counter was very knowledgeable and explained what had happened in an easy to understand way. He fixed my phone pretty quickly and the cost was a lot less than I thought it would be. Great experience overall and if my phone breaks again I will for sure come back here!

Went through the entire scheduling process just for them to no call, no show. They then ignored my…read morecalls and never offered any explanation. Extremely unprofessional and disappointing.

Don't use this service. It's a rip off. The techs are not qualified. The came out twice, and…read moreboth times we were told the items needed to be replaced.

Great work. Price and screens are excellent. Ahmed was great to work with. Very clear and…read moreresponsive communication.