Spectrum laid a wire 11 days ago from one building to another and it's still exposed and not even…read moreto my house

They will charge you without your permission!! They will lie and not refund your money.read more

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

Ok I've dealt with verizon for yrs. If you need help Middletown is by fafar the least efficient,…read moreleast helpful. But there are other locations fairly close. The best is not as close ... at the Beavercreek Greene. The one in springboro and the one near Dayton mall are about the same. both better than Middletown. Recently spectrum offered to buy me out of my contract and lower my bill considerably. Have to have 3 lines to get the offer. 1 of the lines getgets free service for 12 months. Not sure how high it will go at the end.

I recently visited your Middletown Verizon location to pick up a SIM card for my own device. I had…read moredone this exact process two months ago at the same store with no issue, it was a wonderful experience! This time, staff (Sadie) told me it wasn't possible and that I had to "call customer service." No one offered to walk me through a solution or explain any policy change. They just said I needed to call customer support. It was escalated to a manager who was very kind and calm the entire time but an in store solution was still not offered. I ended up figuring out the solution myself by placing an online order for in store pickup from the parking lot. This could have been an easy lovely solution the employee walked me through in the store and the interaction would have ended in a win for everyone. They wouldn't lose a SIM card from their inventory and the customer would be helped. When I returned to pick it up, I calmly and respectfully gave feedback after getting the SIM card, saying I was surprised by the poor service compared to my previous experience. One of the employees raised her voice at me, became hostile, and eventually told me to "get out" of the store while shooing me away with her hands simply for giving respectful, calm feedback. I was shocked by the lack of professionalism. I work in customer service myself and know how important it is to show empathy and to help customers find solutions, especially for something as simple and common as activating a SIM card. Being dismissed and treated rudely is not acceptable and is not a trait that a customer support employee should have. I have never been treated like this by someone that was supposed to be able to help me. I ended the interaction by saying one of the most simple skills in life and in customer support is empathy and kindness and both were not present today. I was met again with telling me to get out now. I just wish there would have been kindness or at the very least some empathy. For something so simple with an interaction that had the opportunity to be easy and lovely again, it was instead a hostile, disgruntled, unprofessional, and utterly disrespectful one. According to Verizon's job listings they look for people that are professional, have integrity,have patience when handling challenges, friendly and approachable, calm and positive, and are consistent on delivering excellent customer service. This experience was anything but that.

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

Couldn't get anything to work on the website. Told me repeatedly that MY address didn't exist…read more Went on live chat and wasn't getting any help, but instead of fixing it, helping me, or offering me pricing.... the agent wanted to chastise me for saying damn.... literally, damn. Got all condescending and told me I would NOT BE TOLERATED... over typing " Yes I know my OWN damn address. Customer lost. Enemy made! Well done!

Jesse Patton was such a great help during our move. He was able to get us a great return customer…read moredeal and was able to get a tech to our home quickly. Jesse was very responsive and proved excellent customer service.

Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

If I could put a negative rating I would. They had 9 booths with only 3 filled with people during…read morethe busy time of day. Just wanted to turn in equipment which should be a few minute process. Watched other customers. It was taking a minimum of 30 minutes per person. I waited over 2 hours. Went to lunch, came back and was next in line and waited another 45 minutes. Employees seemed unfazed and don't care. A complete joke of an operation.

Progressive satellite helped me save a lot of money on my tv Internet and phone bill. Their sales…read moreperson and installer were very professional. I am very pleased with the service I got from progressive satellite.

I got service with progressive satellite and im very impressed with there service they were prompt…read moreand courteous and did a excellent job with install. I would recommend them to everyone. There rates are awesome and they will save you alot more then some of the other companies.. rates are great!!!