Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!

Customer Service is minimal if not forced. We were in 01/06 wanting to upgrade and trade in our…read morephones. Our selected phones were not in stock, so we were told and they needed to be ordered; we would receive them within 3-5 business days. False infomation! After several calls to Customer Service we were told 01/15. NOPE, order has not yet shipped and is still pending expect them on 01/23. We then drove to the Brockport office on Transit where the Customer Service was EXCELLENT. The representative straighten everything out for us and we LEFT WITH NEW PHONES.

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

Well here's the thing...When your website says you're open and yet when we get there you NEVER were…read moreopen on a Sunday...So that's no way to run a business or to get two new customers which we would have been...Instead we drove many more miles away to Penfield where they were open and more than happy to serve us and they did a fine job at it as well...I know it's football season for those who enjoy watching it, but at 12:30pm there was no sign of anyone and I'm certain nobody worked on that day at this location...Get it together folks, time is money and you I can only assume need money...If I could give less than one star I surely would have...Find another location to patronize such as the one in Penfield for quality service...

when I called about my lost phone the fact that I would have to go to another place to use my…read moreinsurance was not explained. I had lost a phone previously in the store handled the insurance replacement but now did not do so and did not disclose thatThe only phone option at the store was the series 17 which is far more complicated and difficult to use than my old phone. When I spoke to the manager later asking for help using the phone He old that the store did not provide that service of explaining or doing set up. The manager said that his customer accountability. There was no offer to come in for a few routine suggestions but simply that they did not provide that service. I find that outrageous given the expense of my new phone and the fact I had to pay $425 to pay off my old phone. If I had been advised at the beginning of the process that I needed to go to another location and made no attempt to determine whether my old phone was available at the insurance location. By then I needed the phone and purchased the 17 which is vastly more complicated than my old phone. I would never ever deal with those people again. A-1 rating is too high.

I will be going in soon for my 5th trip to this kiosk. I came in for a basic phone set up &…read moretransfer of data. Nice guys, but a train wreck of total incompetence!! Avoid at all costs!

Do not ever bring your device here for repairs. I brought my iPhone 13 in to have the back glass…read morereplaced as it was shattered. The guy gave me an estimate time of 50 minutes, I came back and he was still working on my phone while FaceTiming someone! It ended up taking him over two hours. My phone was returned to me with many scratches on the metal edges and the front of my screen now has a black spot on it. He said it was just a spot on my screen protector, he removed it and the spot was still there. He then offered me a free screen protector and continuously claimed it was not his fault, even though the black spot was NOT there before I gave him my device. He wanted to charge me 180$ for the repair. I refused due to the excessive amounts of damage to my phone. I ended up paying 75$ and going straight to T-Mobile to buy a new phone.

Greece Ridge Mall is absolute rotten customer service. It appeared to me to be a scam operation…read morefrom the start, quote one price on the phone another in the store, wanted my password to the phone to replace the glass! Broke the the new screen he was installing, put on another screen and left the phone covered in glue. When cleaning the glue I saw a small chip in the glass exactly where the tech broke the first glass. The chip turned into a crack within a day and they refused to repair their shoddy work. They then play the game of " we don't speak good English" total scam.

I'm really disappointed right now. I broke the screen on my phone right over the front facing…read morecamera. The camera wasn't scratched but a little of the glass was removed. I took my phone in to be fixed and they did so quickly and at a competitive price, but when they put the new screen on they didn't clean the camera off which had gotten a little dust and debree on it. The front facing camera is basically unusable now because or the blurriness. When I went back in they just said sorry but that it would be too much work to fix. This seems really unfair to me. I paid $1,000 for the phone, then over $300 to have the screen fixed and I still can't use the camera. I live very far from my family and we use face time to talk a lot. I also love to travel and take pictures. My phone is basically missing a basic function now and I'm really disappointed.

I've brought lots of broken phones in here and they've been fine. Brought my laptop in for a…read morecharging port issue and got charged $37 for literally two minutes of them unscrewing the back cover and telling me they couldn't fix it. I'm fine with a reasonable diagnostic fee, but this felt like a ripoff for what was essentially no work on their part. I think I'm going elsewhere next time I need a phone fixed.

Typically our service is adequate, but it went out yesterday. I called and they said no one could…read morecome out to fix it because the person left on call is saved for "emergencies." So it will be tomorrow morning. My husband waits and no one comes. I call and they say it will actually be the next day before they can come. Problem is, NO ONE told us! I called again and they said sorry for the miscommunication but oh well. Of course, we get no discount for the outage and miscommunication. Ridiculous! EDITED TO ADD: they showed up out of the blue and are trying to fix it.

We live in Gardiner, Maine and have had GoNetSpeed for about a year. Our download speed is poor…read more(speed test in the 30mbs range) and we frequently have frozen screen TV buffering in the evening, and slow internet downloads during the day. I am sorry to say Spectrum cable was better. When I called to inquire if they was a problem, I was told no and that to send a tech to check would cost me a lot of money. I have never had a cable/wifi provider charge for service calls. The phone rep was uncaring and disinterested. I am looking for a new provider, but neighbors say the others are just as bad.