I recently switched carriers from Verizon to spectrum. I went to the Mt. Hope location, Terrance and Javier went above and beyond to make me feel comfortable and at ease during my switch. I had to go back serval times and they were very willing to help me out. I highly recommend going to that location again. read more

Spectrum recently sent me a new bill with a 20% increase. As Verizon had just come into our neighborhood with fiber optic cable service at a little less than half of what the new amount Spectrum would be charging, I called Spectrum today to inquire about cancelling my service. I started with the cancellation process. I explained to the representative who was perhapsone of the NICEST customer service people I had ever come across our situation, our age (seniors both), the pricing alternative offered by Verizon and within minutes, he applied loyalty rewards to lower our bill to less than what Verizon would charge for the new service. How about that. Friendly service AND a discount. Couldn't ask for anything better. read more

The absolute worst. Frequent outages at 4+ hours per. Their "technicians" must be a pack of monkeys with pliers and baseball bats, and customer service stinks. Prices are over the top. Look elsewhere immediately. I am. read more

Spectrum brags they have enhanced our internet and made it easier to use. WRONG! They have actually made the internet usage more frustrating and not to mention slower to get on it. It spins and spins, sometimes asks me to sign in AGAIN! Acts like a 3 ring circus and then once I finally get on I find that half the time the side arrows are gone and replaced by gray bars that are hard to move and sometimes won't scroll at all. Sometimes there is no bar or arrow. Trying to move the gray bars at times just turns the words blue. Very disgusted with this so called upgrade??? It really enhances only frustration!! Sure hope it did some good on your end as on my end I see no benefit at all. read more

A TALE OF THREE TECHNICIANS: Internet worked well for one year then started getting spotty in October 2024. My wife called for service and was stood up twice (Monday, Wednesday, waiting 4 hours each time) before someone finally showed up to the scheduled appointment on Thanksgiving (Thursday). Tech checked outside cable and said it was fine but took out an old part inside the outside box on the house that he said was inhibitory. At the time he thought that was the only problem. Was still spotty afterwards, then did not work for 4 days straight. I called 1/1, was not able to get an appointment until 1/3. At that appointment, the tech checked the line outside and inside, said there was nothing wrong with either but that he thought something was wrong with the neighborhood infrastructure either east or west of my house's telephone pole and that an "outside team" would need to look at it. By that day the internet was back to spotty, so he said that he would place the order as routine (5-7 days later) since the internet was still somewhat usable. A week later, we called Spectrum and they said that the case had been closed out the next day, and as far as I could tell it didn't sound like an "outside team" had done anything. I scheduled a third appointment for Saturday morning (1/11) and met the tech. I asked if he had reviewed the previous case, and he said that he hadn't because he doesn't trust the work of a lot of the other technicians. To his credit, he was thorough, checking the house box with the signal strength device, then the telephone pole box, then inside the house, measuring signal strength at each location. When he went up on the ladder to the telephone pole, he noticed two spots on the coaxial cable where squirrels had bitten into, which is likely what caused the problems over the past 3 months, and he replaced the cable. Moral of the story: Don't trust Spectrum, check the entire length of the cable yourself for areas where squirrels may have bitten into, and make sure your tech checks all three spots with their device for signal strength. read more

Spectrum - Chewed coaxial cable that connected phone line to house - Internet Service Providers Near Me - Rochester, New York

terrible customer service. Beware with new orders. I was quoted one price under a contract. After the contract was completed the phones total price increased by 1200 even after it was noted in my account. After misleading me ( scammed) It cost me am pretty penny!! beaware read more

Providing the speeds promised would be a plus Having good customer service would really help Yay for greenlight saving me from dealing with spectrum ever again read more

Store fucking sucks expect to soend atleast an hour to do anything in this store Also service itself is often spotty/cuts in an out with no support from spectrum read more

Outrageous charges. Canceled service and switched to Greenlight the first day it became available yesterday. The wait is over... the days of negotiating lower prices with Spectrum are over! Fiber internet is so much faster for $32 less per month. read more

Spectrum - Outrageous charges. Switched to faster Greenlight yesterday. The days of negotiating lower prices with Spectrum are over! - Internet Service Providers Near Me - Rochester, New York

Spectrum is the worst. They charge a lot of money for crappy service. The service is absolutely awful. Rochester ny

Cable is spotty EVERYDAY. Hate the service. Customer service......Cambodia, really!! Been hung up on more times than I can count!!

Spectrum sucks for cable and internet. Customer service is non existent and no help. Why should one have to reboot their system all the time ? Maybe if you sent reps out instead of self installation. read more

I have been with Metro PCS for 8 years with no problems. I switched to Spectrum due to their low cost and getting a Google Pixel out of the deal. I CAN BARELY USE THE INTERNET. It crashes constantly, and I don't get Internet service reliably anywhere. I have had their service for a week and I am ready to quit. read more

Evan C (I think his name was) was incredibly rude, left twice during our appointment to go get fast food across the street. Then proceeded to eat his big mac, fries, and drink while chowing down with greasy fingers. Worst customer service experience of my life and he was so so rude and made me feel awful. Other employees looked so nice and helpful yet he was the WORST. He appeared to be in the clouds (if you know what i mean) read more

I need to change the name on our Spectrum account in order to cancel some Spectrum services, as my mother passed away and the account was in her name. However, the only way to do it is to actually go to the Spectrum Store to complete the paperwork and submit a death certificate. They have a website where you can add services to increase your bill but they won't make the necessary forms available online or allow you to mail the death certificate so you can cancel services, which results in loss revenue for Spectrum. I have enough on my plate right now, an extra trip to Batavia is not what I need. Spectrum's customer service seems more focused on complicating the process which in turn forces the customer to continue to have to pay for services they don't need/want. I'm not impressed with companies that manipulate customers to generate revenue - that is what Spectrum is doing. read more

Slow af, pay for 1Gig, only getting 1/3 of that download and 1/200th of that upload. 1/200th. Autopay will be turned off until resolved.

Since Spectrum took over from Time Warner there is no customer service. Thr reps you talk to are rude, talk to you as if you are dumb. They think they have all the answer. Then when you ask for a tech to come out all they keep saying is that it is going to cost you. If you ask to talk to someone in managent they put you on hold and you never hear from anyone. If I could their rating would be minus. read more

You'd think you were at the DMV but I've actually had better service at the DMV. Only one person working while I and 10 other people waited in line. The sign in computer didn't work and the only employee couldn't move any slower. read more

I ordered iPad 11 inch from spectrum and SIM card too and customer service people can't activate my sim in that iPads (I mean I can't text and can't do FaceTime time) so I decided to return and I went their store and they can't return at store if you ordered from online.so I return through FedEx group and after week they send me email they received it.I check my card later they charge 500$ so call them and ask they said it's liquid damaged.this spectrum can do anything to get money from you, I return because they can't activate their sim in that I pad .store can't return because they can't charge any extra if they return in front of you they can't charge any money that why they play major role to return by mail and it so easy to charge extra money.Iam so upset with Spectum. read more

They need negative numbers in place of stars! I have had cabel for 40 years from multiple companies in multiple states. Spectrum is the Pitts! The dvr which I pay for is often unavailable. The guide function either does not function or only works in a small limited basis. I laugh every time they try to sell me their cellular service!! You would have to be crazy to think they can manage that when they can't manage the cable service they have been in for years. ​ read more

Spectrum sent my parents, in their 90's, three new digital boxes they told them they would need. I went over to help them with them and talked to the rep on the phone who told me the boxes were not needed (they were using wifi app) and that I could return the boxes to the spectrum store. Get to the store, there was no one there, and the customer service rep said they could not take the boxes since I was not an authorized user on the account. I called my father who said, on the speaker phone that he would authorize me, and the rep said no we could only add me as an authorized user by calling Spectrum. I said you are spectrum! Finally they said they would take the boxes and gI've me a redacted receipt. All I was trying to do was return the equipment they sent in error! read more

The store manager, Jim Jennings, is a great professional. He solved a problem I had wonderfully. Anyone interested in high quality phone and internet service should speak with Jim at the Spectrum store at 1393 Mt. Hope Avenue. Thank you Jim! Jack K read more

I am using spectrum cable TV and I have green light for my Internet I am told that I cannot stream the spectrum app being that I have someone else's Internet Bottom line is I am paying rent on 5 cable boxes for 5 televisions every month yet at $17 per box So apparently they are holding me up to either buy their Internet or rent the boxes from them I used their Internet in the past and had nothing but issues with them Unbelievable what the cost is to watch television these days. Nothing worse than getting Is nickeld and dimed to death. Might be time to go to one of the satellite companies read more

Absolute nightmare dealing with this company. Moved business location 5 miles down the road and they cannot accomplish the move without having to port into a cell phone which they make you purchase then charge extra $15 per month to facilitate. Absolute worst communication among sales/tech support/management. How about installer didn't even bring a ladder to install? Pretty much says it all. Go Green Light, Frontier, anything but this joke of a company extorting you. The worst!! read more

Took my father to transfer him from Verizon to Spectrum Mobil. The Ridgemont store did not have the phone my dad wanted but Rich was able to locate one at the Mt Hope Spectrum Moble store and set us up with Emily (the store manager). When we got there she immediately placed us in line with Antinio who was able to get my father set up with his new phone. Everyone was very professional and very helpful. read more

Probably the worst ISP of all time. Constant random outages and slow speeds. I hardly get the 200mbps I pay for. Mine averages anywhere from 50kbps to 3mbps. Tonight I randomly get disconnected and my app tells me there was a planned internet outage. If you're going to be a successful business at least have the decency to communicate with your customers. Thankfully I wasn't doing anything to detrimental but sorry if you're a college student trying to meet deadlines and had some life changing assignment to upload. Customer service is completely useless and when it comes time to pay of course they come knocking and borderline harass you from every possible contact point they have with you. Advertisement is literal spam mail for your mailbox. I'm convinced the only reason they're still around is the lack of ISPs in the area. if you have the option avoid at all costs especially if you play video games or are a college student. read more

The tech support in the field has been great, and the service is 100% A-1 reliable, but the financial end of the business is shady to say the least, and providing for "old customers" is non-existant. They'll offer great packages for the first year to "new customers", but refuse to level or be straight on what is a "standard" rate after that first year, which seems to be anything you're willing to pay up until you think to call the BBB or FCC. Today they call "Standard" internet service as going up from 100 to now 200 Mbps, but I, who have been a customer for over 20 years, am getting "standard" service of 23 Mbps, and no, I didn't leave out a digit. They released a statement "old customers" would be bumped up in the first quarter of 2021. We're in the second quarter now and I won't hold my breath. Doing some digging, I found that they offer this 20 Mbps speed at about $15/ a month to people on Welfare and SSI only. We are currently paying $158 a month for "standard internet" bundled with television, and received an ominous note in the last bill that our "promotional rate" was about to expire! I followed their online troubleshooting instructions for checking internet speed and quality, and received an "all good" message at the end. So like I said, their field techs are great, the service is reliable, but their core values are evil. By the way, they keep dropping the good TV channels and replacing them with nonsense and infomercial channels. Sling Blue has better channels altogether, for $35 a month. So a word of advice to new customer prospects- make sure you get the internet service they claim, and don't get their TV! Buy an antenna for local channels and get one or more streaming services... you'll be glad you did! read more

Spectrum - Spectrum Speedtest - Internet Service Providers Near Me - Rochester, New York

The people who work here are so kind. They also keep COVID standards high which I appreciate it. I've had to stop by twice this month and whole group of employees is kind, efficient, professional and easy going. read more