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Southern Star

3.0 (2 reviews)
Closed 7:00 am - 7:00 pm

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Astound | San Antonio

Astound | San Antonio

1.7
(103 reviews)

I am sorry to say this, but Grande has been changing for the worse in the last two years. Y'all can…read moreforget about my 5-star review back in 2020! Grande has been nothing but a pain for the last year, and I am just TIRED of their excuses. I work from home, and there hasn't been a single day where I lose internet signal more than 5 times a day (that is not normal). On some days, I lose signal for hours and I know what their answer is "unplug and plug back your router". It is so frustrating that doesn't matter what we do, we always have the same issue and the customer service tells me that if they send someone, and don't find a problem then I have to pay an additional fee for their "work". They used to be such a good company with amazing customer service, but I guess since their recent changes with Astound things have been changing for the worse. Definitely not coming back to Grande ever again.

Where do I start. Unfortunely the apt only allows Astound. But that isn't the problem. I sign up…read morefor internet service in the middle of Feb. Being a new customer with a $200.00 gift promotion. I thought my first bill will be in March to be paid in April. Come April I was already two month behind with of course a late fee. I call they wave the fee and paid my bill. The customer rep. ask about enrollment in auto pay and save an addition $10.00. So I did gave him my bank information. I though okay I don't have to worry about it. So Fast forward to June my service started to slow down and buffing became a nuisance. So I called again to find out that I again was behind. The rep. for some reason didn't complete my enrollment. Well I talk to another rep. explain everything that happen. This time I was told that they couldn't help me at all. I had two paid the two month and the late fee. I told her I have no problem paying it but can she please wave the late fee and charge me the amount I was told if I set it up for auto pay. I was told she couldn't. I ask about the promotion and she said I didn't qualify because supposedly it states that the customer couldn't fall behind. Well I guess I didn't read the fine print and I wasn't told this in person when I sign up for service. I just finish talking to another rep and he stated again there wasn't anything he could do. He also stated that if I didn't pay the complete bill including the late fee there was going to be another late fee because of the late fee I wasn't going to pay. WOW As for the promotion I guess I'm not receiving it. Okay keep your darn gift card but at least wave the late fee due to that it was your rep. that didn't follow through. I think I'm going to try internet service from the cell company.

Spectrum

Spectrum

2.3
(25 reviews)

I love Spectrum! We have used them ever since they put fiber cable in Grey Forest…read more I just now took a Speed test reading from my iPhone and this the norm here (362 mbps). Hardwire your computer to them and you'll get more. Spectrum comes out to our house if something can't be fixed from their end (I do believe we pay a little extra for that- well for it). I buy my own equipment and that stopped a lot of the issues we used to have and I get a lot further coverage. Just a little more and you'll get the best WiFi around (unless there is a new company I'm not aware of). My wife pays the bill so I'm not sure what we pay but I believe it's in the $79 a month range for WiFi only. It's been a been a while but ATT called awhile back and wanted our business. They offered me a price a little lower than Spectrums BUT get this .... they were going to install Wifi that was only 4 mbps I'm not sure what runs on 4 Mbps these days so - Hopefully they have gotten fiber by now for their ATT customers! Yes, we have our problems occasionally but they get on it and it's repaired within a reasonable time according to the problem.

Buyer Beware!!! When you close your account with Spectrum in…read morethe middle of your billing cycle, the monies you have paid are gone. They will not refund you the balance of the unused service. I told the customer service rep that even with business like trash pick up if you close your account in the middle of the billing cycle, you will get back a prorated amount. The rep told me that that is not how Spectrum is setup. Unfortunately, One Star is the lowest I can rate them. I would rate them even lower than One Star if I could.

Global Optics

Global Optics

1.6
(5 reviews)

UPDATE Global Optics: Two days ago a 2nd, Global Optics MDU post-wire technician came to my…read moreapartment to complete the cable hookup. Daniel did so good a job I am raising my company rating from 2 stars to 4 stars. Daniel located a difficult-to-find cable under the ceiling, installed when the complex was built in 1986. He somehow made the wire live again, then split it off from the box in the bedroom, and brought it through the wall to the living room where it located perfectly to plug into my desktop computer. Daniel restored my faith in Time Warner Cable's judgement hiring Global Optics. Today the TWC Installer came for the modum hookup and his job was easy. He didn't need to add any cable and the computer system works perfectly.

Horrible and dangerous company! This morning I was getting ready to open my back door when a man's…read morepant leg caught my eye. I could barely see him or the four other workers in my backyard because they were toward the far left corner. They were hanging Global Optics wire for Time Warner along the telephone poles and were therefore cutting branches that lined the perimeter. Did I receive a knock on my door or any type of notice that their company was doing work in my backyard? NOPE! This is a huge safety hazard because I own a 180lb Neapolitan Mastiff who would have ripped them to shreds. In fact, that was the reason I opened my back door. Luckily, the workers pant leg caught my eye seconds before and I was able to stop my dog! How did I know it was Global Optics? Well, NOT because of any identifying uniforms. I had to trespass onto private property and look at the logo on the truck so I could call and ream them a new one! Why bother to call? Let's say my dog did bite, drag them to the ground, and inflict irreparable damage. Wonder who would be sued? ME and my MY HOMEOWNERS INSURANCE. I could have lost my house and everything that I've worked for because of these workers. To think, it can easily be avoided if the company would simply knock of people's doors the morning of and say, "please keep pets inside because we may be doing work in your backyard". And let's not forget about the fact that they left my gates open after fence hopping to the neighbors yard. Again, had I not seen them and I let my dog out, he would running around the neighborhood because I would have no idea my gate was open or how it got that way. Then I could have been cited for "failure to maintain my dog" and fined massive amounts of money. In all, this company is not safe and if I ever catch them on my property again without prior notice I will calling the police and having them removed for trespassing.

Southern Star - televisionserviceproviders - Updated July 2026

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