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    Charter Communications

    Charter Communications

    (34 reviews)

    At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

    Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the…read moremost pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

    Airwave Solutions

    Airwave Solutions

    (1 review)

    Update on January 28th. Trent is still dodging my calls and won't respond to any type of outreach…read more He is refusing to give me the equipment that I bought from him. As of 12/15 when I first wrote this review: Trent said he could help me with getting a wifi mesh system set up for the farm I live on. He got everything hooked up around mid-September, and from day one, the system didn't work properly. I had trent out here multiple times over the next two months, and nothing was ever resolved. Now it's been over three months with terrible internet, I am at a lost of $2700, Trent has been difficult to get a hold of, and whenever I do hear from him, all I get are excuses for why he doesn't have time to help me. He is making no attempts to make anything right with me or get my internet working correctly. I also priced out the equipment that he sold me and found out I could have purchased the same equipment for half the price that Trent charged me. Very unprofessional business practices. If you want to spend your money wisely, spend it with another business that will work harder to take care of you. December 17th, 2024 Trent came out and got half of my mesh system working properly, while we wait for a part that is on back order to get the other half working. As of January 2nd, 2025 he has informed me that the part was in before christmas, yet I never was contacted about getting the new part installed. It is now the evening of January 8th, 2025, with no contact from Trent. I will keep this review updated if trent decides he wants to be a professional.

    From the owner: Airwave Solutions is your local DISH Premier Local Retailer serving Central Minnesota, southern…read moreMinnesota, and Northern Iowa since 2006. We have the best deals in satellite television entertainment from DISH. We are also a Sony Authorized Retailer and carry everything your need for your entertainment center including TVs, DVD/BluRay Players and Surround Sound Systems. We also carry a variety of Smart Home Products and can help you determine what is best for you.. We pride ourselves in providing our customers with the best service and the biggest selections of channels from DISH TV, so whether you're looking for hundreds of television channels or just a few, DISH Satellite TV has a package that's right for your whole family. We also offer our customers award winning equipment like the DISH Hopper and Tailgater. Pick Airwave Solutions for all of your entertainment needs. We have local office conveniently located in New Richland. Or feel free to call us at (507) 237-6999.

    Consolidated Communications

    Consolidated Communications

    (15 reviews)

    As a Spectrum customer, I was delighted when Consolidated fiber came to my neighborhood. Finally a…read moresynchronous data transmission system that could handle today's household and work-from-home needs. Then it started going sour... First: Fiber cable installation. Nobody told me I'd have fiber cable strewn around my yard for two months before a third-party contractor showed up and started digging. Without contacting me. But it went okay, and I had few/no other issues with the fiber system for the low-cost first year. Then prices went to normal, and my billing got messed up. I started receiving threatening cut-off letters two days after the payment had been pulled from bank. Never did receive any reason for that other than I needed to set my auto-payments for at least 10 days before the due date. They don't mention that anywhere, and no other company who I allow to automatically get paid has ever had similar issues. That's a pretty basic thing to fix, Consolidated. Forward to a warm summer day, thunderstorms roll through and power is cut. Three hours later, power is returned, but the internet service doesn't come back on. Five days later a tech finally comes by and replaces the fiber modem. No word about why the device needed replacing after the power outage, but it did. Forward to vacation time. I decided I don't need my internet or wifi turned on while there's nobody home for ten days, so I turn all the equipment off (power buttons on the back to off, and then unplug them.) Return from vacation, start up the equipment one piece at a time with no success. It's a long wait on hold to be told it would be 3-5 days before I have the same fiber modem replaced again, this time by a third-party contractor. He mentioned that he spends most of his days replacing those fiber modems, because their firmware can't take a power cycling. You'd think that they would use equipment that can sustain being powered down. That's also a pretty basic thing to fix, Consolidated. Forward to recently, when I discover that Consolidated will happily over-charge you for their service, when their advertised regular rate (been a customer for over a year) is $10/month less than what I've been paying. Their rate may have dropped, but they damn sure didn't tell existing customers. If it were the other way, I guarantee they'd be making customers aware of a rate hike. So after waiting on hold for almost two hours (the first hour a guy from a call-center in India answered, said my phone number was incorrect, and hung up on me.) After another hour on hold, I finally got a person who was helpful, and even called back twice over the next couple days to ensure that my desire to change from Consolidated to their fiber subsidiary Fidium was on track. Very nice! Today, my Fidium install appointment was a window from 1pm-3pm. I gave up my entire Monday afternoon to be available. At about 3:45pm (45 minutes AFTER my window closed) I got a call from Consolidated Customer Service saying the tech was in town, and headed my way. At 5:15pm I still hadn't seen anyone, and called to re-schedule. Now I have to wait another week to give up another Monday afternoon for the HOPE that the Fidium tech will show up on time. Suddenly TMobile or Verizon home hot-spot solutions are looking pretty freaking good. Until Spectrum gets their service to be fully synchronous, I won't be using them. And with Consolidated/Fidium customer service continuing to be woefully inadequate, I can't say how long I'll stay with them. When the fiber works, it works great. But the mayhem dealing with CCI is seriously off-putting.

    If I could put a zero I would Too much money a month for…read morecrappy service rude people, don't use hdtv it just blanks out your tv. Internet was terrible and full days with no service And noooo restitution. Don't do it.

    Spectrum - isps - Updated May 2026

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