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    Spectrum St Charles

    4.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    1 month ago

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    Mila Samsonov, CPA - Yelp took down  my reviews so they would try to sell me their paid "improvement program" instead. All my reviews a 5-stars!

    Mila Samsonov, CPA

    (8 reviews)

    St Charles

    If you're looking for a CPA who is not only incredibly knowledgeable but also genuinely cares about…read moreyour financial well-being, look no further! I had an amazing experience working with this firm. From the very first consultation, they were friendly, patient, and extremely thorough in answering all my questions--no matter how big or small. They took the time to review my situation in detail and found deductions and opportunities I never would have spotted on my own. What really impressed me was their clear communication and the way they broke down complex tax topics into easy-to-understand terms. I never felt rushed, and they always made sure I understood every step of the process. Turnaround time was fast, pricing was fair, and the level of professionalism was outstanding. It's rare these days to find someone who delivers both top-tier expertise and exceptional customer service, but they absolutely do. Whether you're a small business owner, an independent contractor, or just someone who wants their taxes done right, I cannot recommend this CPA highly enough. Five stars all the way!

    Unethical, rude, disrespectful, insulting, and unprofessional CPA. Has treated me and others with…read moreutmost disrespect and incompetency. Wasn't transparent about pricing and charged much more than quoted. I told her we would be parting ways after tax season, as my S-corp return and personal have not even been started on yet (S-corp due March 15, they filed extension March 14 but didn't give me any updates, today is April 5) about which I was not notified, and she had the gall to fire me as a client 10 days before individual taxes are due because I set boundaries with her. Her emails included insults and personal attacks, and her office did not return everything to me that I sent them. Cites reason for the incompetence is that an accountant left her firm. Perhaps if she weren't so ugly to clients and employees, people would stay. Here are some comments she made to me just today via email (not counting previous encounters): When I asked why they didn't call about discovering my returns haven't been worked on: "I am not curt. I am still confident, and that's why we are working our tails away instead of crying over it on the phone." "Can you please stop panicking for no reason?" When I questioned the hike in pricing and lack of transparency about it (important to note I told her when I hired her that I am new to being a business owner and need some guidance, which she agreed to provide): "I am also certain you realize it took time to answer all your questions in person or over the phone. I understand that you came with very little knowledge of how the S-corps work, but it is not my place to educate for free." This is just a sampling, and there were were pleasant interactions as well. However, there is an overall air of superiority in her communications. Mila seems unable to take accountability for her choices, and deflects them onto her clients when there are negative consequences. For example, I am aware of a former client who fired her as a CPA due to her behavior. When I brought this to her attention, she advised that she fired the client, who is no longer welcome back. I'm aware of more another individual who plans to fire her because of their experiences with how rude she is. She may be good at math, but she is terrible with people.

    Gateway Fiber

    Gateway Fiber

    (10 reviews)

    I have been using Gateway Fiber for many years now and have always found their service to be…read moreamazing, knowledgeable, and friendly. It's amazing what a few incidents of bad service can do to a guy's perception of the business. My hardware firewall, which sits behind their modem, is reporting up to 96.2% packet loss, with high latency. I submitted a service ticket 6 days ago and haven't received a reply, so I called them today. Rarely do I have issues, but the few times I have called in, their service has been amazing! That changed today when I spoke to Sarah, who was very dry and kept me waiting long periods between questions, such as "Can I get your phone number?" I mean, she would ask questions to which I would answer, and she just sat there silent. I asked her a few times if she was still there because she was in her own world. I gave details on packet loss, setup, etc., but she kept getting it wrong, and I had to explain again. I was just hoping that she could do a connection test from them to the modem. Then she was asking me about my router, but I kept telling her the problem is way before the router because of the way my system is set up: Modem-Hardware Firewall (in DHCP mode), then the router in bridge mode for wireless devices. Mostly silent, she still didn't seem to get it or be willing to do a connection test. What bothered me most was that she kept interrupting me until I got frustrated enough to tell her I would call back later. She was very dry, robotic, and terrible with the long pauses. As I said, GF has been phenomenal over the years, but between no response to my ticket, her unwillingness to respond without sitting there silently, and their new "AI Assistant" on the main line, really gave me a bad impression today. If I had been a new customer and had this experience with her, I would have kept my old service. I am thinking that if I call back in and hope for someone else to answer, I may be able to get some help.

    These guys are amazing! Super easy install and excellent customer response. Highly recommend them…read moreto anyone looking to get away from Spectrum

    Spectrum St Charles - isps - Updated June 2026

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