I have Bright speed (century link) I had the regular service and it stopped working so they talked…read moreme into getting high speed. Then they changed my account number. I spent over 2 hours on line trying to get my account number so I can go online and see my bill. They refused to give me my account number! They refused to send me a bill and I have no way of getting access to my account! I don't know what they are charging me or when they will hit my bank account! I do know that they hit my bank account on a day that doesn't work with my pay! I never know when to expect them to take money or how much! They refused to give me any information about my account!

Do yourself a favor and don't get this service. it's inconsistent, if it's raining, snowing, to…read morehot, to cold it's going to keep disconnecting. It has to be the sunniest day in the history of missouri inorder for this service to be consistent. Also customer service is awful, I had an issue with hi bandwidth, and was trying to get help with how I can fix it, after about 20 minutes of being transferred to different sections my "help" ended up hanging up on me because he was frustrated. Horrible service, I do not recommend it, 1 star is even to high.

If there was a 0 star option, that is what Charter Communications in Kansas City would get from me…read more From terrible wifi service in the past, slow streaming even when my download speeds were "good". It would take days for a support technician to come out and fix whatever issue my router, etc. and the wifi and buffering never got better. That's what I decided to stop using Spectrum even though my brother has worked there for over 4 years. They allow their employees to have free wifi and other services. Which leads me to my 0 star. My brother is a disabled veteran, and for the past 6 months has struggled with mental illnering this time frame he had to use up all his vacation/personal time, which led to retaliation from his employers. NOTE: This facility has no Human Resource department. Two months ago, he was unable to go into the office due to health issues and got a note from the Veteran's office here in the metro. They then finally supplied him with the equipment to work from home. About two weeks later he was called into a netting and was suspended without pay. With inflation, poverty rising day by day, rent costs sky rocketing, and Charter/Spectrum Communications of Kansas City decided to suspend a disable veteran because he got Veteran Affairs involved because they were retaliating against his use of FMLA and PTO, which is illegal coming from a BSBA with a minor in Business Law. Do NOT work here. This company looks at their employees as numbers, other than human beings.

Quick, efficient, knew what he was doing. Came at the exact…read moreappointment time. Fair price... I would use him again

We recently moved to the area and had been without internet for 2 weeks. We finally received…read moreservice and I called The WireMan (Henry) to see when he was available based upon the Yelp reviews. He had an opening in the afternoon, came in, set it up and we finally have TV! They were very polite and knowledgeable and finished everything up quickly.

What could improve? EVERYTHING. I've been a customer for 25+…read moreyears and their service has been getting steadily worse. Cable hasn't worked properly in 3 weeks and it's taken 3 weeks to get an appointment (which is OVER A WEEK AWAY) Their customer service does not care whatsoever about customers, theyre completely useless. And they broke a promise to me to have this repaired today. Would be 0 stars if tha were possible

Their customer service is the definition of crap! The actual service isn't bad but their call…read moreagents aren't useful for solving problems.

DO NOT CALL THIS SHADY FAKE STORE. This man works out of his hotel and holds onto your TV for weeks…read moreso that he can keep the fake $50 deposit. He kept saying he was waiting for parts. He doesn't have a store to put parts in. He scratched up my screen because he had stacks of TV next to junk. DO NOT WASTE YOUR TIME.I tricked him into giving me his address when moon and I pulled up he asked were we there to buy a TV, he takes to use for parts and resell for his habits. I got my TV back but some have not. Didn't see the bad reviews on Google until late.

Here I am. 5 months since we dropped off our T.V. Last time I called, I was told I was being made…read morea "priority"......that was over a month ago. No communication from the shop. NOTHING! If they are too busy or can't fix it, JUST TELL US! This is only the second time we have had a need for TV repair. The first experience was awesome. We had a TV sitting around our house for 3 years. We took it in and before we even got home, they called and said it was fixed. This experience has been a whole different story. I have been in customer service pretty much my entire life. I understand things happen. I understand parts may be an issue to get right now. Just communicate with me is all I ask. I'm done with the empty promises.

Excellent customer service, patience, and kindness! I went into this store to cancel Internet at my…read moreold home in North Carolina but it's a complicated situation as my soon to be ex-husband is still living in that home. Marcus W. helped me and took care of my Spectrum needs with knowledge, professionalism, efficiency and excellent customer service as he went above and beyond for me in his efforts to resolve the situation. All the while, there were a few loud unnecessarily angry customers walking into the store that him and the team handled calmly and with patience. Marcus remained calm, kind, and efficient the entire time and I just really appreciated him today in the midst of the chaos of a big move, divorce and everything else going on in my life. Those small acts of kindness today really gave me hope and brought light to a difficult season. Give that man a raise. Thank you Marcus!

They do not greet people who come into the store and left an elderly woman waiting without help…read moreuntil I walked into the store and asked if she was in line. They don't acknowledge that you're there and are not very helpful other than this black lady who stopped helping a customer to make us feel noticed.

Our internet line was not properly buried. We had our yard aerated last fall and the line was cut…read more A new line had to be ran, however, CC uses a contractor to do the actual burying of the line so they were not able to bury it same day. It has been over 8 months! The line is still exposed despite calling numerous times (at least 3 times a month). Mowing the yard is a pain! I am about to cancel service. I should not have to pay until this line is buried and buried well! This is terrible customer service even if this is something that is being outsourced to a third party! Hire a better contractor!

Worst business practices ever. Do not use this company if any other solutions are available in your…read morearea. Left us without phone service at a Not for profit for months at a time. We received a letter with approximately 56 days to find new service for our entire company as they were discontinuing our service. CC does not want to spend any funds to update their infrastructure in our area. They then raised our final billing 3x the previous rate. Had to pay the increase to Port our current numbers to our next carrier. Talk about kicking you as you go out the door. What a horrible company. They do not care about their customers at all. Run away from Consolidated Communications!!! I would rate it less than 1 Star if possible.

When Everest took over the consolidation company the reception has been real bad, black outs have…read morehappened more often, Chanel selection have been messed up, turning it one Chanel to another the program sticks on the channel you want to switch from, it has been one head ache after another,

It's nice to have some competition for Time Warner. They have helped reduce our cable bill to a…read morepretty reasonable level. I say this as someone who currently has Time Warner Cable. The problem with Everest is the cable functionality. Everything from the Guide to DVR menu looks cheap and only has basic functionality. The DVR doesn't actually record shows that it should be recording. So we frequently were missing episodes of such great shows as "The Soup" and "My Fair Brady". We'll eventually switch back to Everest when we get mad at Time Warner's service again (we're close). But, Everest just gives us a whole new set of problems. Although they have better HD service than Time Warner.

Quick very knowledgeable for a reasonable price. He connected 9 cameras 2 automatic combination…read moredoor lock. In4 hours & gone. Great conversationalists.

Dan was great! We called him to set up our surround sound that came with our house. He came out…read morewithin 30 min on a Saturday, got all of the speakers working, and showed us how to use our system. Very professional and experienced. Also we felt it was a great and fair value. Highly recommend!

Mediacom internet is insanely unreliable. There are outages for several hours multiple times a…read moreweek. There was even a point it was happening everyday. I would never recommend them. They are over price, you don't get the amount of internet you pay for, and then it's completely down several days of the week. Try United Fiber!