Went in there just to kill time and look at iPads. The girl who talked to me was very rude. I asked a simple question and she kept going on about how her job was to sell the product. I told her I completely understood. She told me there was a special deal on iPads going on and I asked how the service worked and if I could just connect it to WiFi. She then told me to go to Best Buy instead of simply answering my question. I love T-Mobile but the girl helping me today needs to work On her attitude. I left feeling embarrassed and definitely would not be getting what she was trying to sell me. read more

I went to get a new phone, Shelby helped me out. She is prompt, smart, alert and knows her job very well. She checked my phone, said it was in good condition. She reminded me we have a warranty, we got everything done in minutes, rare for a phone store, if you need your phone takin care of, she is your girl read more

The staff there are incredibly honest and helpful. They help me set up a new account for my kid sister's telephone and offered a plan that we could afford read more

Today I went to the Warrensburg TMobile store to get a replacement screen saver on my Protection 360 plan. I have paid over $600 so far on this plan and honestly was thinking I should get something for this money ( or drop the plan). There seemed to be an issue. It was on my record that I had been paying $36 a month for the protection for two phones but when the "manager" was consulted, she said that I had never purchased the original screen saver for $40 so therefore was not entitled to a replacement. Even though the phone was purchased in that store and I watched a tech put it on my phone. Even though the website says "Unlimited replacements for screen protectors". Then the "manager" got belligerent with me and told me that the tech probably gave it to me and that was probably why she no longer worked there. This was LOUD and in front of her staff. When I told her that I paid over $30 a month for protection she told me many pay more. And then she went on a high horse rant on how she didn't break rules and that's why she's the manager. I'm a senior citizen. I've worked retail. It was not a pretty look. I called a TMobile Rep when I got home and filed a complaint. While the gentleman worked hard to keep my business, his solution was to send me a cover after I gave him my credit card info and he would immediately credit my account. Being on hold several times I can assume that's what insurance told him to do. I have automatic payments to TMobile and I'm NOT giving them credit card info for a screen saver that probably has a net cost of less than 50 cents. So I canceled my Protection coverage, and will cancel with TMobile when my phone is paid off. Good grief, I lasted 30 years with ATT. And TMobile's rude and uncooperative "manager" ran me off in less than two years read more

Beware of this place! It's not what it seems! While they are able to sell you some T-Mobile branded equipment (albeit a very limited selection) and activate lines of service on your account, they are not recognized by the "corporate" stores as compatible with their return policies. So if you purchase something here, don't try to return it to ANY OTHER T-Mobile location. You have to come back HERE...even if you try multiple other stores. I have experienced this first-hand. If they sell you something, it becomes apparently-poisonous to any other retail location bearing the T-Mobile brand. If something doesn't work for you, you'll be subjected to their crazy 14-day return policy. Not 14 days +1 second, but 14 days, but not really, because according to their cranky by-telephone-only manager's manager, "day one begins on the day you buy something" (even if you were to purchase it at 11:59:59pm, you just ate up that day) -- so the clock starts ticking when you walk out of the store with your purchase. Even if the equipment you attempt to return was mislabeled (in my case, a laptop stick was incorrectly labeled as compatible with MacOS 10.4 and really requires 10.5), if it was mispriced (this store sold it to me for $100 even while the suggested retail price [SRP] on the T-Mobile web site was $72), BE PREPARED to fight over their definition of "14 days" as opposed to 14 realistic, human-calculated, actual days. If you buy something on a Thursday, don't expect to return it two Thursdays later, even though that 14 days would seem like "two weeks" in your head, because technically, you went too long beyond the "14 days." They will charge you crazy exorbitant restocking fees only if you're lucky enough to argue your case and talk to a cranky manager who calls in from the road...probably the golf course. There is apparently one manager who travels between this and other area stores, so good luck reaching this manager on your first attempt. Calling the store might dump you into voicemail if the one person working is too busy to answer the store's phone. Having said all of that, IF you shop here, expect: - slow, plodding service (sometimes only one person works the entire front counter even though there might be a line of complex cases ahead of you) - people who answer the phone (when they do) who do not necessarily communicate with other employees -- promising to "make note" of something (in my case, a scheduled return) but failing to do so; explaining that something is OK when they're working ("sure, bring in your return, that will be fine"), but then you might learn from other employees that "person x" was incorrect and gave out bad information - uninformed employees who don't know policies and can only do things after they check with other people while you stand there and patiently wait for them to pull outdated pieces of paper from under the counter, hemming and hawing over what it was supposed to say...maybe... - young, inexperienced staff who wouldn't know about "taking care of customers" if they offered a freshman class in it at the University of Central Missouri Overall, I have now put this store in the category of "T-Mobile places you COULD go when you have to be in Warrensburg for other things, and have no other place to turn. Use as a last resort, not a first choice." If you have the option of going elsewhere (a more formal T-Mobile "corporate" store in line with company prices and procedures), TAKE THAT OPTION. You will save yourself a world of grief. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Warrensburg, Missouri

Ive been coming here for a few years now. Great service. Knowledgeable staff. Store had an ownership change about a year ago. The bad reviews from the past dont apply to the new management. Go here! They are very helpful and made it easy for me and my family. Plus T-mobile rocks! read more

ashley took care of us, my wifes phone was having problems and we expected to have to jump through hoops and spend a long rime the way you do in most phone companies but ashley really knows phones and how to help customers we were very pleased with our visit to t mobile in Warrensburg read more

T-Mobile Authorized Retailer - this is ashley, she is an asset to t mobile - Mobile Phones Near Me - Warrensburg, Missouri

Oh My Gosh!!! I think this has been the worst experience ever in transferring service from one company to another!!!!! The exclamation points don't even touch their lack of competence communication. And their useless bitch of a store lead or what they try to call a manager is ridiculous. I had to ask twice before she forwarded the district manager the problem and even after speaking to her I was barely offered an apology. So here is what happened. I was with Sprint for 8 plus years and finally decided to leave them due to the not so great service and super expensive phone bills, but that is beside the point. So in July 2014 I go into the store and I am immediately approached by the "manager" and this poor girl she is training with a pushy approach and I accommodated her with what I was looking for. She proceeds to tell me that I can not transfer my number even though the website shows that I can. Then tells me the ETF's will only be reimbursed after we submit the final bill and starts the process of helping us find our phones we want. My deposit was expensive since I was a new customer and so we said well we will see if we can purchase an unlocked phone for cheaper and lock it with T-Mobile at a cheaper price and she then tells us that is not an acceptable option. All phones have to be purchased in the store in order to have the ETF paid on my existing lines. This was a lie. The phone number transferring over was a lie. So we continue to talk and she is trying to multitask and talk to other people at the same time but is telling other customers the opposite information that she just told us! Really!!! So we left, shopped around a little more that day and thought about it. When I came back in I spoke to a different representative and she was much more helpful. She actually did something right. We completed the order and we were supposed to receive them by Monday. On Friday I get an email stating that my order is about to be cancelled, and another on Saturday. So I call the store on Monday and the manager says "Oh no worries. It is standard to receive an email in regards to your order." Even after I explain to her what it said about the order being cancelled. So on Tuesday I get another email saying the order was cancelled. Ok so now I am mad! I call the store asking why my order was cancelled and she has no explanation and I ask for her District Managers number. She intentionally fails to deliver the message and I have to ask for it again. She tried to get around it but this time I hung up on her forcing the District Manager to call me. She calls and I explained everything to her and she apologizes to me but does not offer to comp anything or even agree that her employees need to be equally trained and reprimanded for behavior that was far less than acceptable for someone in a leadership position. Then I get in the store and they have to reorder my phones and the second time around they managed to get it right.... except for the fact that the idiot manager forgot to tell the employee that the account was a transfer and ETF's were going to need to be paid. So I receive my phone two days later and find out that I have to return my new phones and have the whole thing done again! I am so irritated with the stupidity level of the management of this store that is not yet even incorporated that I would not recommend purchasing anything from them. Thanks for listening and heed the advice of others who have had something to say. read more