I use them to go to the doctor on medical appointments and I love them very much and I also use…read moreCare Cab

Terrible service. I called the evening before to schedule a pickup for the next morning at 530 a…read more m. for work. I asked if it would be a problem since I needed to get to work and if it wouldn't work I would find a different way since I could not be late. The dispatcher assured me that I would be picked up on time as he put it "i put very important next to your name." With that being said I was confident I didn't need to try and find a different way and everything would be ok. The next morning comes around and I'm ready to go at 530 waiting, looking out the window. Five forty rolls around and there is still no cab. I'm beginning to get nervous, but I figure I did order it twenty minutes early to make sure I wouldn't be late so I can wait a bit more. Now, it's 545 and still no show. It takes ten minutes to get to my work from my house, so now I call cause if they somehow missed me, they need to start coming right now so I can get there. I call and a different dispatcher answers. I tell her my predicament and ask if there is someone on the way. I get a sigh and a "we are doing the best we can to get everyone picked up on time and they are on their way to your house right now." So I get off the phone and wait yet again, hoping that they get here asap. Ten minutes pass, then finally my cab arrives. It is now 6:00 a. m., the time that I'm supposed to be at my job. The cab driver asks if I had been waiting long and without pause I say, "yes, I have. I ordered this cab last night at 9pm for 530 this morning to make sure I got to work on time. Because I cannot risk being late to my job. It is a new job, this is only my 5th day and I'm still a temp." I did everything in my power to make sure i was going to be on time and it didn't matter cause I was lied to by two dispatchers that I was safe in their hands. The cab driver then told me that there's no reason why I shouldn't have been picked up on time as they asked about my scheduled pickup and were told by the dispatch that they weren't to pick me up yet cause "they didn't have time to do my run cause it was all the way to sauk rapids and they were to do their other in town runs first." I was told by the driver that they normally do their runs to the methadone clinic first cause the customers use the cabs every day and are bigger money makers since most of them are paid for with state or insurance money and the cabs are able to charge the maximum available from them regardless of distance or time per run. What a bunch of crap. So I was made to be late to my job because of greedy drivers and a greedy cab company that blatantly lied to me when they knew damn well that they were going to do all their daily clinic runs first regardless of how badly I needed to be on time or how early I had set up my ride. NEVER AGAIN. They will never get my patronage again. I will use any other cab company or Uber or lyft or bike or walk before I trust them to get me to where I need to get. It's obvious to me that they have lost to all these other transportation methods in every way except as a ride to clinics as covered by insurance or the state and they seem to know it and have given up on customer satisfaction. To give closure on my story, I did lose the job because I was not on time for that one time. Thanks Yellow Cab. I even asked if it would be a problem getting me my ride cause if it was I just needed to know so I could find another way. They chose to lie and give me false sense of comfort. I can't wait for them to shut down as they will inevitably with the rise of alternatives that have people who are motivated by good service and have no reason or means to lie to their customers.

Fast and professional! Carlos delivered my mattress from Purple, on time and was very friendly and…read morehelpful. Great delivery service!

They have held my package for over a week due to a reported driver issue in St. Cloud? Why continue…read moreto take more packages when you can't handle the capacity you are at right now? I have just been hung up on by their horrible customer service and they absolutely couldn't care less about my delivery. I called them asking about my package after waiting 10 days (it was shipped on the 12th) for it and they give me an attitude?!?! I didn't yell nor curse and was calm during the conversation. Date / Time Location Activity 06/19/2026 05:51:15 pm ST.CLOUD, MN ARRIVAL SCAN-24 06/19/2026 09:41:37 am ST.CLOUD, MN OUT FOR DELIVERY (01045) 06/18/2026 09:14:50 pm ST.CLOUD, MN ARRIVAL SCAN-26 06/18/2026 09:15:32 am ST.CLOUD, MN OUT FOR DELIVERY (01040) 06/17/2026 06:01:42 pm ST.CLOUD, MN ARRIVAL SCAN-26 06/17/2026 08:57:37 am ST.CLOUD, MN OUT FOR DELIVERY (01040) 06/16/2026 07:34:45 pm ST.CLOUD, MN ARRIVAL SCAN-26 06/16/2026 09:01:06 am ST.CLOUD, MN

Poor communication, inexperienced drivers, but somewhat pleasant office staff. Management needs a…read morerevamp starting from the top and not enough properly trained employees. It's like a ship with NO CAPTAIN! I would not recommend this company if you're traveling to and from the airport. You'd be better off with Uber, Lyft or Groome! Kudos to Bonnie and Bill for keeping the ship upright!

Honestly, I've been using executive express for about three years now - using it several times per…read moreyear. Usually it's not a bad experience and I've only had one bad driver. However, I do have a problem with one of the vans reeking of cigarette smoke and a SUPER rude front desk employee. Listen - if I want to double check if I have the appropriate ID for the airport, I'd expect a better answer that "our only job is to get you to the airport" and shutting me down TWICE. If taking people to the airport makes up 99.99% of your business, maybe you should have answers to some very important questions? If I see this guy at the Waite park office again I will 100% be reporting him.

Pathetic lost my package 3 times now. Been going to them for 5 days bc they r supposed to do…read morecontactless delivery... but instead there's a sticky note "nobody was home, come over here I'll knock some sense into u 000000000000 stars all around

went to home depoit and bought me wall air conditioner, got it shipped out real fast, even a day…read moresooner then expected. it was put on the shipping info, use a dolly and bring it to my door. i live in an apartment on the second floor with a ramp that comes up and i am the second door. mind you i am 70 years young and walk with a walker. the guy comes and leaves it right inside the door where you enter the building. thank you guy for your kind service, i hope you did not hurt yourself.