They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Best body shop in the tri-county area! We got t-boned and the whole side of our vehicle was…read moresmashed. Both doors, the fender and rear bumpers were all replaced. Our b pillar was smashed in too. It was not only repaired quickly, but flawlessly. The paint match was PERFECT and no trash in the paint. They even got my painted pinstripes redone! They detailed my vehicle, and it looked like the day I got it again. The customer service was better than I could have imagined. They kept me updated during the process and made sure my insurance company paid for a new car seat for my baby and made sure that my deductible was waived because I have broadened collision! I would recommend this body shop to anyone. No hesitation.

23 mile collision are crooks, and do bad work. Having a repair with 23 mile collision done on…read moreDecember 23, Already rusting in March 25. 23 mile collision said the people they buy the parts from supply them with parts that rust up, but they're not responsible and their supplier will not warrantee any of these parts because they rust. No replacement on 23 mile collision, only offering to paint over rusted part. they are taking over the Maaco shop next-door on 23 and plan to do worse work than was ever put out of that place before.. Horrible horrible customer service and after care!!! its just not professional at all

Great service, definitely recommend this company. The two boys are very efficient and polite, the…read moreprice is reasonable. Will call them again when I need the junk pick up service.

100% would recommend. On time, efficient, polite, professional, literally all the things. They did…read morean excellent job. I will use them again if the need arises. Let's support this young business. You won't be disappointed.

They did an excellent job even on my old front room carpet. Joe P took his time and got out each…read moreand every stain. He was very helpful in telling me how to keep my carpets clean too.

Our dog recently had an extremely bad accident on a very expensive, very large white shag area rug…read morewhile I was out of town. We thought we would have to throw it away that it was unsalvageable. On a whim I asked a friend if she knew of a company to call. She recommended Duo Care. They were able to remove ALL traces of the accident and delivered the large area rug back to my house for me for a small fee. They were very professional and responsive. I would HIGHLY RECOMMEND them and will be using them for all of my future carpet cleaning needs.

Great job on our vehicle. The staff was great and the vehicle was returned to us not only like new…read moreon the outside but also all cleaned up on the inside. I hope to not have to return but if i ever have a damaged vehicle again I will return.

Ed was a pleasure to work with. He delivered everything that was promised. He worked well with the…read moreinsurance company. His updates on the progress of the vehicle were timely. Even small things such as car mats being cleaned and items left in the car in a proper place, showed great attention to kind detail. They were thorough in their explanations of work done. I highly recommend them for your collision needs.

Had an unfortunate fire . Select restoration did an awesome…read morejob. From the reconstruction to handling the financial part with the insurance company and my mortgage holder. Being my first time and not understanding the process, they made it a seamless situation. I want to thank the staff, especially Deni. Anytime I had an issue he immediately took care of it. Amanda, thank you for being so understanding with my many calls with questions. Brian, thank you for the beautiful ivory keys sound and even helped with my barbecue issue. I would highly recommend this company for any reconstruction. All the workers were highly professional and did a wonderful job. Paula and Pepper Be safe

I came home from vacation, to find my house flooded due to a broken ice maker line...Called Select…read moreand with in hours they were there removing carpet, padding, placing several fans and dehumidifiers around the house. Next morning they were out to scan the damage. I stayed with them through out the entire renovation. From the 1st moment I called to completion the entire team, were professional, trust worthy, attentive and informative. Hopefully I will never need them again, but if I did they would be the first call.

I had them scheduled to come out and when they looked at my chimney they had to take the cap off…read moreand pull the line from the spring loaded flue up through the top. They told me this would take too much time and they still had other stops to make and they left. This was not a difficult or very time consuming thing to do. I know because I'm the one who put the cap on. This was flat out laziness. It was a Friday night and they were likely looking to get home and start their weekend. I've waited 10 days to get the appointment, I rearranged my Friday for the appointment, I waited until the end of their 2 hour window, and they bailed after 5 minutes. Now I'm going to have to wait another couple of weeks to get an appointment with another company. Super lazy. Super unprofessional.

The guys just left and we were so so impressed with their work. They noted our cold air duct…read morereturns were partially blocked and removed the metal blocking the way. Also found a 2x4 in our ductwork (wtf?!?). The before and after pictures were so impressive. I hope this helps my dog allergies and also cuts down on my q3d dusting adventures!!

I've worked with this location on a number of projects in the last several years and every time I'm…read moreamazed by their professionalism, care, and commitment to their customers. Don't call anyone else. Great employees from the field crews to the office!

They showed up on time and did exactly what they were hired to do. Then went up and above with…read morejust the right mix of kindness and professionalism. Kudos to SERVPRO, Denise (Missy) and her crew.